Shane Nicely | Page 3

The most poorly run organization, I tried on two occasions to get service. It's impossible to reach anyone. I was told people were on vacation, people sick and just swamped but after a month and sti occasions to get service. It's impossible to reach anyone. I was told people were on vacation, people sick and just swamped but after a month and still the same, that's an organization problem. I had the car towed to Crews as I gave up. This latest time the car sat for over a week and nothing and now with holiday it would be another week. I would never go back and it's right around the corner More

by smsweeney1 Verified Customer Verified Customer

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Very friendly and helpful staff. Mr Nicely got me in out very fast. Didn't feel like was going to sold extra things I didn't need. I appreciate that. Mr Nicely got me in out very fast. Didn't feel like was going to sold extra things I didn't need. I appreciate that. More

by tinalg Verified Customer Verified Customer

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It was a pleasure to work with Kelly. The entire experience was great and I will be using Starling going forward. The entire experience was great and I will be using Starling going forward. More

by SEDWARDS8 Verified Customer Verified Customer

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Smooth and easy processing. Shane listened carefully to my issues and kept me well informed on progress. Shane listened carefully to my issues and kept me well informed on progress. More

by AMWHITSITT Verified Customer Verified Customer

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The team and support staff was excellent. Very focused on providing excellent customer service. Would go back without hesitation. Thank you team/Starling. :) Very focused on providing excellent customer service. Would go back without hesitation. Thank you team/Starling. :) More

by BILLNVFOA Verified Customer Verified Customer

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Service and the people were great. overall satisfied. I did feel like the wait was a little long for an oil change and tire rotation. overall satisfied. I did feel like the wait was a little long for an oil change and tire rotation. More

by noemail24 Verified Customer Verified Customer

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Shane and the entire Service team always do a great job. So helpful that we will always bring in our cars to Starling So helpful that we will always bring in our cars to Starling More

by BTHOMPSON33 Verified Customer Verified Customer

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I purchased all my vehicles from Starling. I was very happy until recent events. I went in on Oct. 27th, 2025 to get a routine tire rotation and oil change. Two days later, my tire control arm I was very happy until recent events. I went in on Oct. 27th, 2025 to get a routine tire rotation and oil change. Two days later, my tire control arm failed causing damage to the axle and other components. Luckily I was covered under my warranties. The team was very quick getting me towed and in a loaner. Four days later, I was notified my truck was ready so I went that morning and switched out my vehicle and take my truck to work. When I went to leave work the same day, my tire was flat. They sent a crew to come change my tire out but unfortunately the spare was not the right tire (I purchased this vehicle at 8k miles from starling in 2022). it was disappointing that I am having to go through this but know and feel Starling should own that they damaged my vehicle initially during the routine tire rotation. This damage was mostly likely caused by the lift but I cannot prove it. I plan to continue to use Starling but hope someone from upper management contacts me and hears the full story. More

by wbbailey6987 Verified Customer Verified Customer

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Excellent customer services! ! Great people! Honest, respectful and courteous!! Always a pleasure to work with!! ! Great people! Honest, respectful and courteous!! Always a pleasure to work with!! More

by havfaithn76 Verified Customer Verified Customer

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There staff seem very friendly helpful and willing to accommodate the customer every need. Thanks accommodate the customer every need. Thanks More

by rjcodyjr2 Verified Customer Verified Customer

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