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Shane Phillips
Shane Phillips at Gullo Toyota of Conroe

Shane Phillips | Page 2

Service

Gullo Toyota of Conroe

500 I-45 S
Conroe, TX 77304

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4.6
237 Reviews
4.6

237 Reviews

Write a Review

237 Reviews of Shane Phillips

October 23, 2026

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Employee Rating

Work was done on time and well with no additional work beyond the original estimate. More

by jdwilkey1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine .

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Oct 23, 2026

Gullo Toyota of Conroe responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Grant Gullo grantgullo@gullo.net General Manager

October 17, 2026

Dealership Rating
Employee Rating

The wait for an oil change was a little long but professional service was good More

by suzwarz10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine . , omar

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Oct 17, 2026

Gullo Toyota of Conroe responded

Our service team appreciates the opportunity to care for your Toyota RAV4. We apologize for the longer than expected wait during your oil change and thank you for bearing with us. Knowing you found our service professional is rewarding. Grant Gullo grantgullo@gullo.net General Manager

October 16, 2026

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Employee Rating

went fast and easy. ..wel done. only issue I saw was that sales had not updated the system to show all the warranty and service perks tied to the vehicle purchse, but g More

by mescan213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine .

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Oct 16, 2026

Gullo Toyota of Conroe responded

Knowing the service on your Toyota Tundra was fast and effortless is rewarding. Our team is pleased we could promptly update the warranty and service perks tied to your purchase. Your five-star rating and thoughtful feedback are greatly appreciated. Grant Gullo grantgullo@gullo.net General Manager

October 10, 2026

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Employee Rating

Good job Miss must have been very proud of you for being able to get the kids to school and to be able to get them. More

by MIKEANDJANDOIRON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 10, 2026

Gullo Toyota of Conroe responded

Our service team is pleased we could ensure your Toyota RAV4 was ready in time to get your kids to school. Your kind words and five-star rating mean a lot to our service department. Grant Gullo grantgullo@gullo.net General Manager

October 07, 2026

Dealership Rating
Employee Rating

Constantly have to review my bill for accuracy and incorrect/extra charges at checkout. Good service advisor come and go quickly. More

by Travisandjamie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Maxine .

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Oct 10, 2026

Gullo Toyota of Conroe responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly. Thank you again for your input, and we hope to hear from you soon. Shawn Mize shawn_mize@gullo.net General Manager Paula Box paula_box@gullo.net Andy Ritter andy ritter andy_ritter@gullo.net

October 03, 2026

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Employee Rating

Had 11:00 appt. for oil change, I got there and checked in at 10:50. They completed my oil change at 1:40. Very disappointed because I missed a 1:00 lunch with my Br More

by janetrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Maxine .

Print
Oct 08, 2026

Gullo Toyota of Conroe responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Shawn Mize shawn_mize@gullo.net General Manager Paula Box paula_box@gullo.net Andy Ritter andy ritter andy_ritter@gullo.net

September 30, 2026

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Employee Rating

The Service performed was fine. The waiting area was great and staff were friendly and courteous. But did not appreciate the tech stating I needed new wiper blades when I replaced t More

by TREK3015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 01, 2026

Gullo Toyota of Conroe responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Grant Gullo grantgullo@gullo.net General Manager

September 26, 2026

Dealership Rating
Employee Rating

Service was very professional, but wait time seemed to long plus only one cashier other wise ok More

by ROGERPOUNCEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine .

Print
Sep 29, 2026

Gullo Toyota of Conroe responded

Thanks for sharing about your experience with Gullo Toyota of Conroe. We appreciate your business and hope to see you again soon! Grant Gullo grantgullo@gullo.net General Manager

September 25, 2026

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Employee Rating

Service was very quick and professional, Matt our service coordinator was excellent and friendly. There were no hassles at all. Highly recommend Gullo Toyota to anyone. More

by julhaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine .

Print
Sep 25, 2026

Gullo Toyota of Conroe responded

Knowing that our efficient, expert service on your Toyota Sienna met your expectations is rewarding. We’re glad our service coordinator could assist you with such a welcoming approach and make the process hassle-free. Hearing your recommendation means a lot to our service team. Grant Gullo grantgullo@gullo.net General Manager

September 24, 2026

Dealership Rating
Employee Rating

Reason for battery not working after sitting for 2 days was not addressed. The 2024 Corolla is on its second dying battery. Complimentary car wash didn’t happen. More

by SCHULZELAWVERANNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Maxine .

Print
Oct 01, 2026

Gullo Toyota of Conroe responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Shawn Mize shawn_mize@gullo.net General Manager Paula Box paula_box@gullo.net Andy Ritter andy ritter andy_ritter@gullo.net

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