Shane Smith | Page 3

Todd Rodenwald has helped us with two Jeep vehicles we purchased and provided us with the best help possible. The service department has been excellent also purchased and provided us with the best help possible. The service department has been excellent also More

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This dealership is top notch! I went in for an oil change with no intentions of buying. Before the oil change was done I had a price on a new vehicle and what my trade was worth. They let me take the change with no intentions of buying. Before the oil change was done I had a price on a new vehicle and what my trade was worth. They let me take the new vehicle home to make sure it fit in the garage. I called them on my way back and said let’s do the deal and by the time I got back all the paperwork was ready. While I signed the papers the vehicle was getting detailed. Process was smooth and quick. I highly recommend Ryan Auto Mall! More

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Todd Rodenwald I purchased a 2017 Chrysler Pacifica through Todd from Ryan Auto Mall. He was very helpful and answered any questions that I had. He showed me several I purchased a 2017 Chrysler Pacifica through Todd from Ryan Auto Mall. He was very helpful and answered any questions that I had. He showed me several different vehicles before I settled on this one. It was very easy and I think I got a good deal. More

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engine lights, dangling horns and bad wires I bought a jeep Cherokee limited three weeks ago, with 10,800 miles, still under warranty, for what felt like a bunch of money. On the way home (6 mi I bought a jeep Cherokee limited three weeks ago, with 10,800 miles, still under warranty, for what felt like a bunch of money. On the way home (6 miles), the check engine light came on, so I took it back the next morning and they reset the light and told me it was from impacted snow from plowing the parking lot. On the way back home the engine light came back on. So back I went and I sat and sat for over four hours. They told me it was a wiring harness and that they had to order another one and that they had taped it up and would call when they could get me back in. So I got the call and picked up my loaner (which did not have four wheel drive and could not get out of our driveway) and they had it ready for me the next day. After my husband got the loaner up the icy hill, they gave me back my car. They had not replaced the wiring, but merely recrimped it. Then, as I am driving with it, I start noticing a disturbingly loud clunking sound coming from the hood. So I ask my husband to look that weekend, and it turns out they had forgotten to put the horn back into position and it was hanging by its wires, clunking against the radiator. He replaced it, but said some of the clamps were missing. So I called the service department only to be informed that they are closed on Saturdays. So Monday (today) I called and asked to speak to a manager and had to leave a message. He has not yet returned my call. I decided to give him a little time and a chance to call back before leaving this review, but there you have it. My Ryan experience. Not so good. Really, I like the car. And I liked the salesperson and I liked the repair manager, who took some time to explain it all and seemed to understand that it is upsetting to get a new car and have this happen. And I even liked their money guy. And to be fair, some of these things are not exactly their fault-- the wiring thing may even have been a factory issue, for example-- but it does look to me like they had turned the check engine light off and were hoping it would not come back on (the thing could only go a few miles before it came on again) and they did not do the repair they explained they would and they did leave the horn flopping around under the hood. And the manager did not call me back. So. Now I am left with a newish car that already has me nervous and a bad feeling about my experience all around. I will not be getting any more service there and I will never buy another car from them. If only that manager had called me back. They should make sure every used car they sell is in tip top condition. More

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Jeep Service Department is incompetent I am just finishing servicing my car at Walser Jeep and also got my antenna replaced for $40. I bought my car at Ryan Automall where I had a great ex I am just finishing servicing my car at Walser Jeep and also got my antenna replaced for $40. I bought my car at Ryan Automall where I had a great experience with buying the vehicle but their service department is incompetent. I was quoted by Ryan Jeep service department that it would cost $535 to replace my entire Antenna package. Obviously, it did not and in my opinion ,they were lazy and just trying to take advantage. I am pretty sure you can imagine what gender I am. It goes without saying I will never be back. More

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Best dealership experience in over 40 years of new car purch Anyone can sell you a Jeep but Ryan auto mall made us feel welcome from our first visit! I brought my 2014 Patriot in for work and the people treated Anyone can sell you a Jeep but Ryan auto mall made us feel welcome from our first visit! I brought my 2014 Patriot in for work and the people treated my like I meant something to them. They understood that the Service department has a huge impact on future sales and return customers. We didn’t purchase our Patriot in Buffalo, but Shane in Service and Damian in sales made us feel appreciated and very welcome. Everyone we have had contact with has been very professional and made my wife and I feel like we were part of the family! Chuck & Deb Castner We ended up purchasing a Cherokee Trailhawk on December 21, 2019 to replace our Patriot; thanks for making this easy! More

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Great customer service. Very friendly crew . Special thanks I recommend people to go and buy from Ryan auto and contact obrain b Olson he did very good job and amazing service. I do appreciate him. I recommend people to go and buy from Ryan auto and contact obrain b Olson he did very good job and amazing service. I do appreciate him. More

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Missy was an excellent sales woman. She was very friendly also went the extra mile to help me with my certain requests. I would recommend her to anyone who was an excellent sales woman. She was very friendly also went the extra mile to help me with my certain requests. I would recommend her to anyone who is in the market for a car and will be purchase other car for her in the future. More

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Fast and worry free Could not have asked for a better vehicle buying experience! Sarah dropped what she was doing to answer all of my questions, and she went out of her w Could not have asked for a better vehicle buying experience! Sarah dropped what she was doing to answer all of my questions, and she went out of her way to ensure I was getting the best deal possible! More

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Great Salesman Damien he done a very good job he helped my wife and I in picking a very nice car so I give him 10 stars,he is very help on prices. He is ver Salesman Damien he done a very good job he helped my wife and I in picking a very nice car so I give him 10 stars,he is very help on prices. He is very good salesman. More

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