Shane Wood | Page 3

I scheduled an appointment to get my truck looked at for a possible loose belt, two days later they said that they could not duplicate the problem. My vehicle sat there for two days and they absolutely did a possible loose belt, two days later they said that they could not duplicate the problem. My vehicle sat there for two days and they absolutely did nothing to fix the issue. When I got my vehicle back, I started it up and the belts began to squeak. This is the worst service that I’ve received in the last 10 years. I will never take my vehicle back to this Ford dealership ever again.. More

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My experience purchasing a new Maverick from Port Orchard Ford was overwhelmingly positive. The sales staff was attentive and knowledgeable, helping me find the perfect configuration without any pressure. Th Ford was overwhelmingly positive. The sales staff was attentive and knowledgeable, helping me find the perfect configuration without any pressure. The negotiation process was straightforward and transparent, resulting in a fair price without hidden fees. The finance department was efficient and clearly explained all the paperwork. Overall, the sales team made the entire process smooth and enjoyable. The dealership facility was clean and the staff across departments were friendly and professional. While some older reviews mentioned potential communication issues, recent feedback suggests improvements. Based on my experience, I highly recommend Port Orchard Ford, especially if you're interested in the Ford Maverick. My purchase was excellent, and I'm very happy with my new truck. More

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The service department was really nice. This review has a 15 word minimum so there. This review has a 15 word minimum so there. More

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BEWARE! Make sure all your concerns, discussions, etc are on "INCOMING RECORDED CALLS" they are never available on incoming calls AFTER they set up the app Make sure all your concerns, discussions, etc are on "INCOMING RECORDED CALLS" they are never available on incoming calls AFTER they set up the appointment for service... and you pay in advance; they call you a liar, they have no ethics, no integrity. Josh made an error (performed work I said NO to) and his manager Rick said I had no proof because... "it was an outgoing call (not recorded) so I couldn't prove it"...there's much more - over $6000.00 to this dealership on my classic old Ford and I'm already $2000.00 in to repairing/replacing faulty parts that I probably didn't need but trusted their recommendations. so much more, can't get my time or money back but just PLEASE GO ELSEWHERE FOR SERVICE!! In good conscience I have to put this out there..Shane, General Manager, NO RESPONSE TO MY EMAILS OR VOICEMAIL.. Ford Customer Service escalated my complaint to guess who? The service manager Rick that called me a liar on multiple occassions. More

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Very good experience. Good take care to the customer. Very nice people. I will recommend my friends to go there. Good take care to the customer. Very nice people. I will recommend my friends to go there. More

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Extremely helpful and friendly. Went out of their way to make you comfortable about purchasing a vehicle. Went out of their way to make you comfortable about purchasing a vehicle. More

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Awful Service. Wasted our time. Waiver needed for car wash. Lies about features included. Charged for service that was never completed. Will not update connect serv Wasted our time. Waiver needed for car wash. Lies about features included. Charged for service that was never completed. Will not update connect services for phone application. Overpriced services. Said service could be completed and they kept vehicle three days, I picked it up before service was done, we could have been driving our vehicle waiting for the parts to arrive. Sales attempted to do service himself. We were charged $7000 do to business with them above the cost of the vehicle. More

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Staff was courteous and helpful. The work was done on time as promised. The waiting area was comfortable and clean The work was done on time as promised. The waiting area was comfortable and clean More

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These reviews are not acurate. .These guys manage to make my life miserable for like 2 months..they did a recall on my lincoln and blew out the computer because it was done incorrec .These guys manage to make my life miserable for like 2 months..they did a recall on my lincoln and blew out the computer because it was done incorrectly..it took ford enginers 3 weeks to figure it out..then i took my offroad tacoma in and found out they screwed up my lug nut bolts like 5 of them..and after getting all this done the general manager did not approach me and apologize..never again been going to west hills and dealing with them, More

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Great people. Great mechanics great service Wonderful enjoyable and great car wash. Will come again!! Great mechanics great service Wonderful enjoyable and great car wash. Will come again!! More

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