Shane Wood | Page 5

Appointment came up quicker than I expected and turnaround was quicker than I expected, After having done essentially all of my own service on previously owned less complicated vehicles I did have turnaround was quicker than I expected, After having done essentially all of my own service on previously owned less complicated vehicles I did have a bit of apprehension about some of the recommendations, just a bit of feeling of a little add on to get the bill up a bit. More

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Superb professionals. No pressure just honest experts doing a great job. Recommend them to anyone looking for a quality Ford at a fair price! No pressure just honest experts doing a great job. Recommend them to anyone looking for a quality Ford at a fair price! More

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Great service prompt and easy. Will return next time for service. My car was even washed Will return next time for service. My car was even washed More

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Was told they are 2 months out on appointments for the service department... No way a owner-operator can accept those terms. service department... No way a owner-operator can accept those terms. More

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I went to PO Ford for an oil change. Had an appointment and got a text confirming. When I arrived there was confusion about my appointment but service happened. I asked for the car wash Had an appointment and got a text confirming. When I arrived there was confusion about my appointment but service happened. I asked for the car wash perk. Sadly, the car wash is pretty awful. Bugs are not even closely removed and half the back window of my Edge never saw water. I’ll get emergency service here but I’m looking for better service from my service providers. More

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Ty was absolutely the best and made my car purchase so clear and easy. I have never had, in my 48 years, such exceptional service by anyone clear and easy. I have never had, in my 48 years, such exceptional service by anyone More

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At present I am unable to drive. It was very helpful that they picked up my car and delivered it back. All correspondence was by text or phone. It was very helpful that they picked up my car and delivered it back. All correspondence was by text or phone. More

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The best experience I’ve had buying a car. Ty was a great help and made the entire process easy and fast. I felt very taken care of and he made sure I was able to drive the car home same day. Ty was a great help and made the entire process easy and fast. I felt very taken care of and he made sure I was able to drive the car home same day. He followed up to check on me after as well. More

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We have given this dealership chance after chance, my family and friends will not be coming back. My wife’s car was brought in to have the camera looked at. When they said it was fixed she went to pick family and friends will not be coming back. My wife’s car was brought in to have the camera looked at. When they said it was fixed she went to pick it up and she didn’t even get out of the parking spot before she realized the camera was still broken. We then dropped it back off and again they said it was fixed, (it still wasn’t fixed) when she went to pick it up the LUBE TECH brought her car around. When my wife got the keys from him, his hands were covered in black grease. When she got into her car there was black grease all over her door panel where the handle was, steering wheel and seat. She has WHITE leather interior and we still can’t believe they didn’t use a seat cover let alone have someone who isn’t working on motors bring the car around. On the third attempt they call us and tell us there is a recall on the camera. Which we looked it up and that recall has been out since January. So our time was wasted because they never even checked in the first place for recalls. We had to bring my wife’s car back in for another problem, they were good about keeping the interior clean and seat covered. However when she went to pick it up, on the passenger seat there was a cleaning rag and cleaner sitting right on the seat with no cover! Then a day later my daughter found a sharp tool left in the center console next to her! I truly can’t believe how many chances we have given this dealership to make it right (which they haven’t tried, only apologized) which would be great if it only happened 1 time. I reached out to Shane (General Manager) and his response was there are other options of places out there! Any owner that has that response clearly doesn’t value their customers. We have given them so many chances not only on my wife’s car, my experience with my truck was no better. We went here because we live right by it but at this point we will be cutting our loses. Fool me once shame on you, fool on me 15times shame on me lol More

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I had an outstanding experience with Keanu, the car salesman. He was not only friendly and knowledgeable, but also highly respectful of our decision to test drive without immediate purchase. Keanu went salesman. He was not only friendly and knowledgeable, but also highly respectful of our decision to test drive without immediate purchase. Keanu went above and beyond by staying late to ensure a smooth and successful sale. From beginning to end, it was a truly exceptional experience! More

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