Shanisha Tandia

Not sure what happened to Honolulu but this last service was horrible they never called back and hade to talk with the manager and he wasn’t even trying to act sorry. No correction , just get me to stop bu was horrible they never called back and hade to talk with the manager and he wasn’t even trying to act sorry. No correction , just get me to stop bugging them about getting my truck fixed Ford should step and babysit this dealership and service center to make sure that’s how they want there company represented . I have 3 Fords the Lighting (80k) Bronco (56k) and Mach E( 75k) and I still got this treatment. More

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Suspension and brakes makes noises and it was not making those noises before I bought it , but two days later after I bought it and it stayed making those noises and then I got a service from them and nothi those noises before I bought it , but two days later after I bought it and it stayed making those noises and then I got a service from them and nothing has changed so ya… They were super nice people! just wish it got fixed More

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Always try to get an appointment at the time and date requested. Shanisha has always provided accurate estimates on the finished time for the repair and notified me the progress. requested. Shanisha has always provided accurate estimates on the finished time for the repair and notified me the progress. More

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Service writer (Shanisha) is very helpful in the repair process, from beginning to completion. Mahalo! process, from beginning to completion. Mahalo! More

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Brought our vehicle in for recall. Shanisha greeted me right away and explained how she can help. Shanisha is very helpful and she has very good communication on explaining and making Shanisha greeted me right away and explained how she can help. Shanisha is very helpful and she has very good communication on explaining and making me feel comfortable we can count on HNL FORD in servicing our vehicles. I would recommend Honolulu Ford and will be returning. Thank you Shanisha. More

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Good and professional people but not particularly helpful in obtaining parts for my older 2008 Fusion. in obtaining parts for my older 2008 Fusion. More

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Customer service is on point! Shanisha is up and up, and always responds back in a timely manner Shanisha is up and up, and always responds back in a timely manner More

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Honolulu Ford does not always do quality work. They find excuses when the work is not up to par. They find excuses when the work is not up to par. More

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