Shanna Elder | Page 31

Despite staffing shortages, the entire service team worked hard to provide an excellent customer experience. I arrived without an appointment in hopes of getting an Oil Change and Tire Rotation using t worked hard to provide an excellent customer experience. I arrived without an appointment in hopes of getting an Oil Change and Tire Rotation using the Express Lane service listed on the website. However was informed that the advertised express lane "feature" was not really in place any more and only official "first come first serve" option was Saturday mornings. BUT I could wait and they would try to get me in, with an expected wait time of 2.5hours. Well they got me turned around and out of there in about an hour. Fantastic effort to pull that off. Much appreciated. More

by SHERLOCK0 Verified Customer Verified Customer

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Efforts were made to address the rear door lift without going back to the shop to avoid a charge if the matter was not covered by warranty. This was unsuccessful and the shop was able to diagnose the iss going back to the shop to avoid a charge if the matter was not covered by warranty. This was unsuccessful and the shop was able to diagnose the issue. Part was not on hand in the in house inventory but coordinated with another customer to use their part that had been ordered in for their vehicle scheduled for a later date. Save putting back interior and return trip and travels for us for repair on a later date. More

by cook2montana Verified Customer Verified Customer

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I keep my Subaru because of my service department. They deliver. above & beyond.. I can always rely on them. They deliver. above & beyond.. I can always rely on them. More

by TURNERC73 Verified Customer Verified Customer

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While I wish the just drive in oil changes were still available, when I showed up early for my service they checked me in and my car was serviced quickly. available, when I showed up early for my service they checked me in and my car was serviced quickly. More

by BARNESCH Verified Customer Verified Customer

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Awesome, fast and efficient. The app from the car is so easy to use and schedule with. Thanks for having my car done and ready to go in a very short amount of time. The app from the car is so easy to use and schedule with. Thanks for having my car done and ready to go in a very short amount of time. More

by CERTIFIEDOPHTHALMICTECH Verified Customer Verified Customer

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I was very happy with the service I received on my 2013 Outback at Subaru of Columbia. The work was completed on time. I liked having the inspection so I can plan for future maintenance needs and feel conf Outback at Subaru of Columbia. The work was completed on time. I liked having the inspection so I can plan for future maintenance needs and feel confident my car is safe to drive and in good working order. More

by Carol E. Verified Customer Verified Customer

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I had a long wait the first day and sales dept made me comfortable with my devices. .I was then given a car to drive while parts were ordered, comfortable with my devices. .I was then given a car to drive while parts were ordered, More

by ANNWELSH3288 Verified Customer Verified Customer

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I think everyone is trying their best but it seems that all service fees are now 200% increased and there is a struggle with organization and communication skills. I'm facing the fact that I'm going to nee all service fees are now 200% increased and there is a struggle with organization and communication skills. I'm facing the fact that I'm going to need to go somewhere else to get service because I can't afford the fees here any more and how long it takes to get my car in for service. Other places can get me in faster and our half the price. More

by WAKEFIELDCONSULTATIONSERVICES Verified Customer Verified Customer

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I bought my first Subaru - a 2017 Forester - in 2016 from Subaru of Columbia (formerly University Subaru). I have always been very pleased with the service I've received from all departments. Recently t from Subaru of Columbia (formerly University Subaru). I have always been very pleased with the service I've received from all departments. Recently the ownership of the dealer changed--I was very happy to see familiar faces during my last service appointment. More

by BRC Verified Customer Verified Customer

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we bought our car in another state but bought the service plan. they did the 6000 mile service for us - basically just an oil change. super easy to schedule on-line, easy drop off and pick up. plan. they did the 6000 mile service for us - basically just an oil change. super easy to schedule on-line, easy drop off and pick up. More

by candethomas Verified Customer Verified Customer

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