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Shannon Dillman
Shannon Dillman at Button CDJR

Shannon Dillman | Page 18

Service Advisor

Button CDJR

1220 East Boulevard
Kokomo, IN 46902

4.8
430 Reviews
4.8

430 Reviews

Write a Review

430 Reviews of Shannon Dillman

December 23, 2024

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Employee Rating

So I called the day before my oil change,to check if it was first come first serve and the person on the phone said yes we open at 8:00 am.well they changed that,so I didn't get done until 11:45. Why did I More

by Bman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 02, 2025

Button CDJR responded

We apologize for the confusion and frustration caused. We offer appointments and walk-in's to better accommodate schedules. If appointments are set, then those will come before walk-in's. However, walk-in's are taken on a first come first serve basis throughout the day. We certainly did not intend to mislead you. Your time is valuable, and we regret that your visit did not meet the expectations you had.

December 22, 2024

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Got me in quickly and the service was pretty quick for the job necessary to be done… More

by belinda.c.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kolton Sandefur

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Dec 23, 2024

Button CDJR responded

Thank you for your feedback! We're glad we could get you in quickly and complete the necessary work efficiently. We appreciate your trust in us and look forward to serving you again!

December 21, 2024

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It’s a friendly dealership that everyone always has time to explain and follow up with any questions you have. More

by offdonna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilkerson, Garritt Stryker , Erika Tobin

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Dec 23, 2024

Button CDJR responded

Thank you for your kind words! We're thrilled to hear that our team consistently takes the time to explain and follow up on any questions you have. Providing a friendly and helpful experience is what we strive for, and we truly appreciate your feedback!

December 21, 2024

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Button has an excellent staff! They always take really good care of me and my vehicle! More

by Domestickrys
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Garritt Stryker, Kolton Sandefur , Erika Tobin

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Dec 23, 2024

Button CDJR responded

Thank you for your kind words! We're delighted to hear that our team at Button has consistently taken great care of you and your vehicle. Your satisfaction means the world to us, and we look forward to continuing to provide you with excellent service!

December 19, 2024

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Button has always treated me and my 2012 300 very well. I would highly recommend this dealership. More

by irelandf13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jada Critchlow, Garritt Stryker, Kolton Sandefur , David Buckler

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Dec 20, 2024

Button CDJR responded

Thank you for your kind words! We're thrilled to hear you've had such a positive experience with us and your 2012 300. We truly appreciate your recommendation and look forward to continuing to serve you in the future.

December 19, 2024

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Great service. Had oil change, tires rotated and a recall all taken care of at the same time. More

by breed331
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 20, 2024

Button CDJR responded

Thank you for sharing your experience. We're pleased we could take care of everything for you in one visit. Your convenience is important to us, and we look forward to providing you with excellent service again soon.

December 19, 2024

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Shannon is very professional and courteous and made sure my vehicle was taken care of More

by dmbyrdd
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 20, 2024

Button CDJR responded

Thank you for your feedback. We're glad to hear that Shannon provided professional and courteous service, making sure your vehicle was well taken care of. We appreciate your trust and look forward to assisting you again.

December 18, 2024

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Jada is great great great great great great great great but this 15 word minimum sucks. If the 15 word minimum is still on here, don’t send me any more surveys More

by NO20
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Hansen, Jada Critchlow, Chris Henn, Garritt Stryker , Mike Lupoi, Tim Sweeden

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Jan 02, 2025

Button CDJR responded

Thank you for your feedback! We're glad to hear that Jada provided excellent service. We understand your frustration with the 15-word minimum, and we appreciate your honesty. We will make sure to pass your comments along. If you ever need anything in the future, feel free to reach out!

December 18, 2024

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Employee Rating

Erika was very professional. She answered all my questions and was extremely knowledgable. sge made sure all my issues were taken care of and then explained the services performe More

by casskidzmom3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jada Critchlow, Mari Whaley, Garritt Stryker, Kolton Sandefur , Erika Tobin, Matthew Yero

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Dec 20, 2024

Button CDJR responded

Thank you for your kind words. We're thrilled to hear that Erika provided professional and knowledgeable service, answered all your questions, and ensured your issues were addressed. Clear communication is important to us, and we're glad she explained everything thoroughly. We hope to service you again!

December 18, 2024

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They were very busy at the time that I stopped to have my car serviced. It took about 2 hrs by the time it was completed. More

by smbrewer0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Yero

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Jan 02, 2025

Button CDJR responded

Thank you for your feedback! We recommend making an appointment to help ensure that your service is completed in a timely manner, especially during busy periods. Scheduling an appointment can help us better manage our workload and prioritize your vehicle, reducing wait times and improving your overall experience. We appreciate your understanding and hope to make your next visit more efficient and enjoyable. Thank you again! Give us a call at 765-457-1189 to schedule!

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