Shannon Monroe
Shannon Monroe at Champion Chevrolet

Shannon Monroe | Page 7

Service Advisor

Champion Chevrolet

3606 Bristol Hwy
Johnson City, TN 37601

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4.8
487 Reviews
4.8

487 Reviews

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487 Reviews of Shannon Monroe

January 20, 2026

Dealership Rating
Employee Rating

Our traverse had a coolant hose leak which caused the car sensors to go off. I called and Shannon was a big help. He told us what to do and had a roll back come get the car. He had great communication thr More

by u771643
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 18, 2026

Dealership Rating
Employee Rating

Staff was friendly but was not able to accomplish what I needed done which was a key and fob replacement. After several attempts the fob finally worked but not in combination with the key provided. More

by EGZTN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Neil Chapman

January 17, 2026

Dealership Rating
Employee Rating

The time spent for the service was entirely too long for an oil change and tire rotation. I spent 2 1/2 hours there. More

by is_martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Phil Leaonard, Neil Chapman , Jason Sutherland

January 17, 2026

Dealership Rating
Employee Rating

After researching many styles of cars I decided the car for me was a 26 trax. I searched the chevrolet dealers who had the car i wanted. Made an appt to drive it and was happily greeted upon our arrival. M More

by justafriendintn
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: David Palmer

January 09, 2026

Dealership Rating
Employee Rating

Exceptional service as always. I continue to be impressed by the technical expertise available at Champion Chevrolet! More

by Meanstreak13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Leonard, Jamie Quales

January 08, 2026

Dealership Rating
Employee Rating

Very professional staff very courteous experienced and just down to earth good old southern people it is always a pleasure to bring my car in More

by mcgstevepa79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phil Leaonard, Neil Chapman , Jason Sutherland, When my car was finished, and I checked out, the person who checked me out was very informative. Help me use my points to lessen my bill. She is very experienced and a pleasure to deal deal with with.

January 08, 2026

Dealership Rating
Employee Rating

Service meet my expectations and would recommend the service department at Champion Chevrolet Johnson City More

by kdparks1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 01, 2026

Dealership Rating
Employee Rating

Champion Chevrolet is not only a Cadillac dealership delivering excellent service and parts. The staff are kind and knowledgeable. One important aspect for me is I am not treated like an “ignorant woma More

by angelawhicks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phil Leaonard, Neil Chapman

January 01, 2026

Dealership Rating
Employee Rating

Split off the road a little bit Shannon was amazing as my service advisor. He was very knowledgeable when it came to explaining each thing that I had to have done, why I was having it done, and the pricing. More

by ittybittyb22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 29, 2025

Dealership Rating
Employee Rating

Excellent service and excellent customer service. Always very helpful and never a long wait time. More

by bevieosborne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phil Leaonard

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