Shannon Sousa | Page 13

The fact that the DPS was on national back order from VW for 4 months(!) has nothing to do with the EXCELLENT customer service I’ve been receiving from Dirito Brothers...so good in fact I switched to them a for 4 months(!) has nothing to do with the EXCELLENT customer service I’ve been receiving from Dirito Brothers...so good in fact I switched to them all the way in Walnut Creek from the Downtown Oakland VW dealership just a couple of miles from my house from where I bought my 2011 Jetta Sportwagen TDI! Oakland has treated me quite disfavorably. More

by DIAZ_MICHELLE Verified Customer Verified Customer

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Shannon was very helpful!!! The check engine light kept coming on and I had to bring my car in 3 times. Shannon got a car for me to drive two times, helping me unload my things The check engine light kept coming on and I had to bring my car in 3 times. Shannon got a car for me to drive two times, helping me unload my things from my car to the loaner car and then back to my car at the end. I had left my door opener in the car and Sharon retrieved it plus found my sunglasses. She kept me informed by phone calls. Even though it took a week to get my car back the last time, I appreciated Shannon's concern help! More

by ANNBLOCKYER Verified Customer Verified Customer

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Front radar replacement and calibration The actual repair was the easy part; it was the battle of the insurance that took all the time and effort. Thankfully, Shannon understood what needed The actual repair was the easy part; it was the battle of the insurance that took all the time and effort. Thankfully, Shannon understood what needed to be done and followed through with the insurance adjustor to finally get the authorization approved. Definitely above and beyond the call of duty. More

by smyths Verified Customer Verified Customer

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Love Dirito Bros Service Everyone from Service advisors to technicians make this visit a positive and personal experience. Thanks to Shannon and Brian for taking care of us e Everyone from Service advisors to technicians make this visit a positive and personal experience. Thanks to Shannon and Brian for taking care of us every time. More

by jimbuck Verified Customer Verified Customer

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I got message from shannon the car is ready and don’t need back rental car to enterprise and keep with you so now enterprise charge me 1 day extra, so you can check the camera and find i bring the rental need back rental car to enterprise and keep with you so now enterprise charge me 1 day extra, so you can check the camera and find i bring the rental car Wednesday @ 5:15pm it’s Chevrolet Camaro white color why you return it back to enterprise Thursday so now i need refund because it’s now my fault. More

by bishomagdy Verified Customer Verified Customer

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Great staff/ Very friendly and knowledgable Had a great service experience and then went over to sales and bought a car! Very easy and salespeople were friendly and helpful and very real. We alw Had a great service experience and then went over to sales and bought a car! Very easy and salespeople were friendly and helpful and very real. We always go to Dirito Brothers. There's a reason. More

by jah Verified Customer Verified Customer

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Prompt, efficient check in with Shannon. Friendly, courteous shuttle driver. Would be nice to have the comp car wash reinstated. Perhaps a coupon for the Car Wash near the BART tracks. courteous shuttle driver. Would be nice to have the comp car wash reinstated. Perhaps a coupon for the Car Wash near the BART tracks. More

by Dgkings Verified Customer Verified Customer

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Fantastic customer Service. I will be back for sure for all my service needs. I was able to make an appointment for when I needed and they finished my vehicle ahead of schedule. all my service needs. I was able to make an appointment for when I needed and they finished my vehicle ahead of schedule. More

by BGURSKE13 Verified Customer Verified Customer

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Prompt, excellent communication, courteous, efficient. All the things you Could want in a service related visit. Had a great experience and I would highly recommend! All the things you Could want in a service related visit. Had a great experience and I would highly recommend! More

by angiesalvador Verified Customer Verified Customer

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Thank you! This is my new home for car repairs. I enjoyed my service at Walnut Creek. I have a clear idea about my car health. my service at Walnut Creek. I have a clear idea about my car health. More

by kinshelby29 Verified Customer Verified Customer

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