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Shannon Sousa
Shannon Sousa | Page 12
service manager
Dirito Brothers Walnut Creek Volkswagen
2020 North Main Street
Walnut Creek, CA 94596
257 Reviews
Dealership Experience
21 yrs, 8 mos
Industry Experience
22 yrs, 8 mos
Languages Spoken
English
257 Reviews
Write a Review
257 Reviews of Shannon Sousa
March 28, 2020
Another great experience Shannon and everyone else in Dirito Brothers Walnut Creek Volkswagen is super friendly and helpful. I feel welcomed every time and they always make me Shannon and everyone else in Dirito Brothers Walnut Creek Volkswagen is super friendly and helpful. I feel welcomed every time and they always make me feel valued. I have been to almost every dealership in bay area and Dirito Brothers Walnut Creek Volkswagen is the best! More
by ESTARMOTORS
Verified CustomerOther Employees Tagged: Kevin Hubert
March 28, 2020
CAR ISSUES, CHECK ENGINE LIGHT ON We are so PLEASED with the skill and great CUSTOMER SERVICE from THIS location was so AMAZING. and can' t say enough about KEVIN HUBERT, HE is one of We are so PLEASED with the skill and great CUSTOMER SERVICE from THIS location was so AMAZING. and can' t say enough about KEVIN HUBERT, HE is one of the most Honest car person , I have ever encounter, PLEASE KEEP HIM, AND GIVE HIM A RAISE, also we thank everyone else at this location for always being so nice to us. So GOD BLESS everyone that works there, and Praying for all of you GOOD HEALTH, now more than ever. Thank you, SINCEREY Teresa Platt Jordan Lewis. More
by PLATT4245
Other Employees Tagged: Kevin Hubert , i dont know his name, but he is the one who always checks us in when we first drive in..
March 28, 2020
Fantastic Service. Being able to come in at a time like this and being able to feel like you truly care about not only my health and safety but your employees as well was fantastic. Thank You this and being able to feel like you truly care about not only my health and safety but your employees as well was fantastic. Thank You More
by BGURSKE13
Other Employees Tagged: Kyle Ritola, Marc Venturella
March 28, 2020
The service dept. was great. Everything was very efficient and easy, they do a good, thorough job and my car was ready earlier than expected. Everyone was friendly and helpful. I will be back for fu efficient and easy, they do a good, thorough job and my car was ready earlier than expected. Everyone was friendly and helpful. I will be back for future service/maintenance needs! More
by johnkurtisson79
Other Employees Tagged: Kevin Hubert
March 16, 2020
Excellent but for one small glitch This is an excellent dealership with courteous, highly professional people. I bought car here and have service agreement, which I am happy with. They This is an excellent dealership with courteous, highly professional people. I bought car here and have service agreement, which I am happy with. They have shuttle service and serviced my car for 10K service as well as a safety recall. The only glitch was that no one called to let me know that the car was done, and when I called at 3:45pm to inquire, they informed me the car done so come get it, btw we close in 15 minutes. Since it was a Saturday and I need the car, I immediately went to pick it up. All worked out, but this was a near miss that would have soured the experience. More
by wfhanks
March 10, 2020
The service staff always very friendly professional. The man who greeted me as I drove up and directed me to a service advisor was very nice. man who greeted me as I drove up and directed me to a service advisor was very nice. More
by MISCHWA
Other Employees Tagged: Marina Felix , Tim Luong
February 28, 2020
Shannon was excellent! A true great asset to Dirito Brothers Overall, from Shannon the marvelous assistant manager to the shuttle drivers, my experience was better than excellent! They have taken care of my 200 Overall, from Shannon the marvelous assistant manager to the shuttle drivers, my experience was better than excellent! They have taken care of my 2003 Jetta Wagon since I drove it off the old lot back in Sept. 2002. We are keeping the car going after all these years. It is a tribute to everyone at Dirito Brothers. Can't say enough about Shannon. She explained everything clearly and was excellent as far as what was going on with the elderly car. She needs to be recognized for her excellent skills and customer service. She is a big part of why I continue to bring my Jetta wagon for service even if it just an oil/filter change. Please forward my thanks and appreciation to Shannon. She deserves employee of the month or whatever Volkswagen awards to their best employees. More
by RAIDERSF
February 21, 2020
Very difficult to find Saab service with the proper equipment. Team diagnosed the problem and replace computer part. The cost was expensive but no comps since nobody else could do the work. Overall goo equipment. Team diagnosed the problem and replace computer part. The cost was expensive but no comps since nobody else could do the work. Overall good experience. Thank you Shannon. More
by GWENSTRING
February 19, 2020
Took car in for warranty sunroof replacement- quick turn around, things were not fixed so they went out of the way to get me back in and get the problem fixed around, things were not fixed so they went out of the way to get me back in and get the problem fixed More
by TYEVERSOLE
Other Employees Tagged: Shannon
February 19, 2020
The fact that the DPS was on national back order from VW for 4 months(!) has nothing to do with the EXCELLENT customer service I’ve been receiving from Dirito Brothers...so good in fact I switched to them a for 4 months(!) has nothing to do with the EXCELLENT customer service I’ve been receiving from Dirito Brothers...so good in fact I switched to them all the way in Walnut Creek from the Downtown Oakland VW dealership just a couple of miles from my house from where I bought my 2011 Jetta Sportwagen TDI! Oakland has treated me quite disfavorably. More
by DIAZ_MICHELLE
Other Employees Tagged: Tim Luong
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