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Shannon Sousa
Shannon Sousa | Page 14
service manager
Dirito Brothers Walnut Creek Volkswagen
2020 North Main Street
Walnut Creek, CA 94596
258 Reviews
Dealership Experience
21 yrs, 11 mos
Industry Experience
22 yrs, 11 mos
Languages Spoken
English
258 Reviews
Write a Review
258 Reviews of Shannon Sousa
Verified Customer
January 24, 2020
Solid service and friendly! They were ready for me and executed the service seamlessly. They always are good at communicating and the car was finished ahead of the scheduled tim They were ready for me and executed the service seamlessly. They always are good at communicating and the car was finished ahead of the scheduled time. More
by PDLEFTY44
January 16, 2020
Shannon In service was great! She explained everything prior to leaving my 2019 Golf R for routine service. Dealership provided immediate transportation to & from. All is good. prior to leaving my 2019 Golf R for routine service. Dealership provided immediate transportation to & from. All is good. More
by MARK
Other Employees Tagged: Kevin Hubert , Marc Venturella
January 14, 2020
On my first service, I received first class treatment from a first class dealership. Shannon was outstanding to work with. She exhibited.a strong, positive attitude, and did a great job explaining my ser from a first class dealership. Shannon was outstanding to work with. She exhibited.a strong, positive attitude, and did a great job explaining my service options. More
by NKLEIN4
January 13, 2020
Timely service A pleasure to deal with Shannon. Work was completed as promised and in a timely manner. The service appointment was as good as any appointment could A pleasure to deal with Shannon. Work was completed as promised and in a timely manner. The service appointment was as good as any appointment could be expected. More
by snailguy1
January 12, 2020
Shannon was the best! Huge help and has so much experience it really shows. My Touareg was fixed and serviced with little hassle. I will continue to bring my car here. experience it really shows. My Touareg was fixed and serviced with little hassle. I will continue to bring my car here. More
by samkaplan.slk
January 10, 2020
Personaized and Caring Didn't think I could get better service than Kevin, who's always been great. Shannon is amazing; best customer service ever. I feel like I can really Didn't think I could get better service than Kevin, who's always been great. Shannon is amazing; best customer service ever. I feel like I can really trust her. Better looking than Kevin too,. More
by MARK
January 10, 2020
excellent service I am always pleased at how friendly and efficient the service department runs . never disappointed at the quality of repairs and they always treat me I am always pleased at how friendly and efficient the service department runs . never disappointed at the quality of repairs and they always treat me right. More
by SERGIOG
Other Employees Tagged: Marc Venturella
January 10, 2020
Friendly & efficient This is my "go to" place. It's not exactly convenient -- I live 20 miles away, and there are closer repair/service shops -- but it's worth the drive. This is my "go to" place. It's not exactly convenient -- I live 20 miles away, and there are closer repair/service shops -- but it's worth the drive. I like the fact that they have the parts right there and do not have to wait for a delivery. I never have a problem getting a service appointment that fits my schedule, everyone is unfailing pleasant, and I'm really happy that they've taken to texting updates because that makes it so easy to keep on top of how things are going even if I'm away from my office. More
by Adopted Bear
Other Employees Tagged: Kevin Hubert
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