Shannon Sousa | Page 21

Communication mix-up? I specifically asked for the tires to NOT be rotated. When I got my paper work it said they had been rotated. It also said that the battery test was r I specifically asked for the tires to NOT be rotated. When I got my paper work it said they had been rotated. It also said that the battery test was run and hard copy attached, which it was NOT. On the other hand, everyone is super friendly, (especially Shannon), and the waiting room was a nice one. I learned my lesson to always look at the fine print on the paper work before I leave! I really like this VW place and will continue to take my car here. More

by nancyeng Verified Customer Verified Customer

Report | Print

Guidepoint install Shannon has always impressed me every visit. I’d been meaning to get my new Guidepoint GPS installed and kept putting it off. Found out the spot in Shannon has always impressed me every visit. I’d been meaning to get my new Guidepoint GPS installed and kept putting it off. Found out the spot in Concord moved to Hayward. Shannon suggested to have them do the install at the dealership which was perfect. Saved time and was very convenient. Will be seeing you for a regular maintenance schedule In the fall. Shannon, thanks again! More

by TURTLE808 Verified Customer Verified Customer

Report | Print

2018 Passat service Courteous customer service . Good communication Service fees were waived due to an unresolved issue from my last service. Professionals all the wa Courteous customer service . Good communication Service fees were waived due to an unresolved issue from my last service. Professionals all the way through hassle free experience. See you in 10k miles More

by ROBETO55 Verified Customer Verified Customer

Report | Print

2005 Passat Wagon AC not cooling and badly needed for transporting our dog this summer. Brought the car into Dirito Bros. Walnut Creek (been doing so for almost 15 yea AC not cooling and badly needed for transporting our dog this summer. Brought the car into Dirito Bros. Walnut Creek (been doing so for almost 15 years) because the service is always great. Problem diagnosed, replacement electric fan installed, and now dog and owner are happy. :) More

by wcrog Verified Customer Verified Customer

Report | Print

Great Service I’m always happy when Shannon takes care of me. She’s the reason I make the drive from Napa. It’s always a pleasure. I’m always happy when Shannon takes care of me. She’s the reason I make the drive from Napa. It’s always a pleasure. More

by SIMPSIONI Verified Customer Verified Customer

Report | Print

Helpful, Quick and Easy Appointment making was quick, and when i arrived i was greeted at my car as soon as i stepped out. Shannon was the Employee who went over the details Appointment making was quick, and when i arrived i was greeted at my car as soon as i stepped out. Shannon was the Employee who went over the details with me and helped me even before this service when i bought the car. This dealership has great service and team members More

by TONBRITO Verified Customer Verified Customer

Report | Print

Great Customer Service! My e-Golf wouldn't charge and I didn't have enough miles to drive to the dealership. Thankfully, Shannon helped arrange a tow and a rental car to get My e-Golf wouldn't charge and I didn't have enough miles to drive to the dealership. Thankfully, Shannon helped arrange a tow and a rental car to get me through the week while they fixed charging problem. More

by mofarrell Verified Customer Verified Customer

Report | Print

Friendly and professional All the staff at this business from the operator Carlos, to the accounts payable staff ( a lady)... Marie’s?? ...at the end of your service are friend All the staff at this business from the operator Carlos, to the accounts payable staff ( a lady)... Marie’s?? ...at the end of your service are friendly and excellent., Tim was my service coordinator for my return part replacement and Shannon the previous visit. Derik showed me how to program my favorite XM stations and set them for me and reviewed the various tech features and options. Great guys at the door to the floor. Clean rest rooms and great coffee and comfortable waiting room. More

by MISCHWA Verified Customer Verified Customer

Report | Print

Awesome experience! Shannon did a phenomenal job managing the maintenance and work on our car. She kept us informed every step of the way, promptly answered all of our qu Shannon did a phenomenal job managing the maintenance and work on our car. She kept us informed every step of the way, promptly answered all of our questions and went out of her way to make our experience seamless. We ended up needing a few repairs that were covered by our extended warranty. She contacted the company and made all of the arrangements to get the repairs covered and completed. We truly appreciate all how easy this visit was. More

by KATIECSWIM Verified Customer Verified Customer

Report | Print

Pleasant and efficient My experience was a pleasant and efficient one. I’m satisfied with the service I received and I would recommend Dirito Volkswagen to friends or family My experience was a pleasant and efficient one. I’m satisfied with the service I received and I would recommend Dirito Volkswagen to friends or family. More

by KRISTIN Verified Customer Verified Customer

Report | Print