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Shannon Sousa
Shannon Sousa | Page 22
service manager
Dirito Brothers Walnut Creek Volkswagen
2020 North Main Street
Walnut Creek, CA 94596
258 Reviews
Dealership Experience
21 yrs, 11 mos
Industry Experience
22 yrs, 11 mos
Languages Spoken
English
258 Reviews
Write a Review
258 Reviews of Shannon Sousa
July 18, 2019
Excellent customer experience! Being able to keep in contact with my service rep Shannon throughout the day with texts is such a great feature that is provided. Over 10yr of great s Being able to keep in contact with my service rep Shannon throughout the day with texts is such a great feature that is provided. Over 10yr of great service there...my VW runs great! More
by DARRINGADBERRY
Verified Customer
July 10, 2019
Yearly Service The service department is friendly, prompt, and efficient. They gave us a ride to the shopping area and a text when the car was ready. The service department is friendly, prompt, and efficient. They gave us a ride to the shopping area and a text when the car was ready. More
by feinberg.janet
Other Employees Tagged: I don't know the name of the person, who serviced my car.
July 10, 2019
Gave 5 stars but I am a little disappointed I gave the 5 stars because of Shannon. She is helpful and understanding. She try sto explain things the best she can. I hope I can give again the 5 st I gave the 5 stars because of Shannon. She is helpful and understanding. She try sto explain things the best she can. I hope I can give again the 5 stars to the whole team ( including technicians ) soon. More
by ib
July 10, 2019
Service Very good service. Would be nice if they returned to washing car once done with service. Customer service is excellent. Can’t say enough how great Very good service. Would be nice if they returned to washing car once done with service. Customer service is excellent. Can’t say enough how great it is working with Shannon. More
by Kat
July 09, 2019
40k service It is always Easy to schedule. I like the Text messaging updates. The people there are very friendly. I prepaid for my services so the price is goo It is always Easy to schedule. I like the Text messaging updates. The people there are very friendly. I prepaid for my services so the price is good because it “feels” free More
by MICHELLEMLAMM
June 30, 2019
Service Department is a smooth operation. No hassle, full explanation plus details of service, and questions answered make for excellent customer relations. Service techs are knowledgeable, p No hassle, full explanation plus details of service, and questions answered make for excellent customer relations. Service techs are knowledgeable, personable, and courteous and go the extra mile to make sure you and your car are well taken care of. More
by JUFLETCH
June 29, 2019
60K Service Dirito Brothers alway do a good job. They keep in contact and let you know if there will be delays. A shuttle ride is always offered. Staff is know Dirito Brothers alway do a good job. They keep in contact and let you know if there will be delays. A shuttle ride is always offered. Staff is knowledgeable and friendly. More
by M Berg
Other Employees Tagged: Kevin Hubert
June 27, 2019
Good people. Good service. The service department is friendly and efficient and honest. They consistently provide the best experience with car service since I began driving 35 y The service department is friendly and efficient and honest. They consistently provide the best experience with car service since I began driving 35 years ago. More
by tdo722
Other Employees Tagged: Carlo
June 15, 2019
Shannon was the nicest service advisor I have ever had at Dirito Brothers. Excellent customer service. Very caring. I don’t know why this comment needs to was the nicest service advisor I have ever had at Dirito Brothers. Excellent customer service. Very caring. I don’t know why this comment needs to be a minimum of 25 words. Fix this. More
by kjfitz54
June 08, 2019
Just like family I brought one of my two VW's in for its annual service. I made my appointment online. I arrived and was greeted nicely by a gentleman who took my ke I brought one of my two VW's in for its annual service. I made my appointment online. I arrived and was greeted nicely by a gentleman who took my keys, then directed me to Shannon. I was greeted and Shannon pleasantly discussed with me all my options. Once everything was imputed and set, Shannon summoned a shuttle driver "Bill" to take my girlfriend and myself downtown to have breakfast while my service was completed. Bill was great with his information, suggestions and help in recommending a nice spot. We ate and once we were finished enjoying the morning, we called Bill to pick us up. We arrived back and my car was pulling up for pickup. Shannon reviewed my service. The whole time it was like I was hanging out with family or friends. Between my girlfriend and myself we have three car from Dirito Bros. for a reason. It is simply the customer service. More
by Mac Jonez
Other Employees Tagged: Bill the Shuttle Driver
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