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Shannon Sousa
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Shannon Sousa | Page 22
service manager
Dirito Brothers Walnut Creek Volkswagen
2020 North Main Street
Walnut Creek, CA 94596
225 Reviews
Dealership Experience
19 yrs, 9 mos
Industry Experience
20 yrs, 9 mos
Languages Spoken
English
225 Reviews
Write a Review
225 Reviews of Shannon Sousa
April 03, 2019
Shannon was very thourough and thoughtful ! Shannon was very nice and thoughtful. She constantly updated me about my vehicle and even set up a courtesy vehicle for when my car had to stay overni Shannon was very nice and thoughtful. She constantly updated me about my vehicle and even set up a courtesy vehicle for when my car had to stay overnight. Great service More
by SIERRA.R.DUGAS
Verified Customer
Helpful 
March 26, 2019
Recall service Great experience with Thomas! He is cordial and thorough. Carlo and Shannon were extremely helpful and sweet in booking my Uber pick up. Even on sh Great experience with Thomas! He is cordial and thorough. Carlo and Shannon were extremely helpful and sweet in booking my Uber pick up. Even on short notice. More
by genevieveopal
Other Employees Tagged: Thomas Decarie, Carlo
March 26, 2019
Easy Beginnings with a Horrible Ending The only reason I put 2 stars is because Shannon in service was a great person and help to me. My name is Lamont McNaulty,I’m not from Walnut Creek, The only reason I put 2 stars is because Shannon in service was a great person and help to me. My name is Lamont McNaulty,I’m not from Walnut Creek, I recently moved here from Menlo Park. Everything was great until I decided to take the free shuttle downtown. I should have just stayed in the lobby. The pick up from the vw service center came in less than 10 minutes and the drop off went well. This happened around 12pm. I received a call at 2:49pm from Shannon that my car was ready. I called for a pick up from the shuttle at 3:13pm, a gentleman answered the phone and let me know the shuttle will be on his way. So, I waited until 3:53, no one came so I called back just making sure everything was fine. The same gentleman pick up the phone, put me on hold and said he was calling a driver to pick me up. Once, I got off hold he told me that he was going to have a Uber come pick me up. He was going to send me the Uber information through text message. So, I’m like okay I fine with that. I never received a text from him. Luckily for me, My girlfriend works right up the street and she got off of work at 4:20. She was able to pick me up and bring me back to the vw service center to pick up my car. I would have been stranded if it wasn’t for her. It’s a horrible feeling to be dropped off and lied to and ditched. This is unacceptable. I don’t remember the gentlemen’s name but I told Shannon what had happened and she’s such a sweet person. I had every intention on finding out who lied and never sent anybody to come pick me up and question him. I didn’t do that because it wasn’t worth it. I’m writing this in hopes you fix the problems or lack of communication between driver and dispatch. More
by menlopark04
March 17, 2019
EXCELLENT SERVICE FROM SHANNON AND CREW Thanks Shannon and crew fro the great 40K service. Super impressed by the ease of scheduling appointment to turnaround time. Shannon was a pleasure to Thanks Shannon and crew fro the great 40K service. Super impressed by the ease of scheduling appointment to turnaround time. Shannon was a pleasure to interact with as she was very friendly and thorough. More
by bobt5
March 15, 2019
Efficient, Friendly and Organized The Dirito Brothers Volkswagen Service area is a joy to do business with. With appointment in hand, you are met at the door with a friendly smile by The Dirito Brothers Volkswagen Service area is a joy to do business with. With appointment in hand, you are met at the door with a friendly smile by the associate that retrieves the information from your vehicle who directs you to your chosen service advisor. If you have not chosen one, then you will be directed to the first available advisor. In my case, I have done business with Shannon Sousa, a friendly, efficient and organized advisor who knows my vehicle well. She details what will be done, what needs to be investigated if you have a vehicle status, recommends cost saving alternatives and discusses cost. Everything is transparent! Everything is explained in terms the average vehicle owner can understand. The vehicle is always ready as promised in my case. From my perspective, this is how a vehicle service center should be operated! More
by Peter B
Other Employees Tagged: Marc Venturella
March 07, 2019
Oil change Went in on a Monday morning for an oil change, everything went great! My car was done in an hour and a half and customer service was awesome! Went in on a Monday morning for an oil change, everything went great! My car was done in an hour and a half and customer service was awesome! More
by MORGAN234
Other Employees Tagged: Marc Venturella
March 07, 2019
Great experience Brought my Golf R in for 40k scheduled maintenance. Techs found that car was leaking coolant and thermostat needed to be replaced. Set me up with a re Brought my Golf R in for 40k scheduled maintenance. Techs found that car was leaking coolant and thermostat needed to be replaced. Set me up with a rental car (although I would've preferred a VW courtesy car lol) and work was completed the next day. Good communication throughout entire process and very happy with overall service. Thank you Shannon. More
by Alan Wu
March 07, 2019
Shannon was awesome Shannon did a great job. I have a Saab and was put into a bad situation with a when a recalled part that was installed at a Cadilac dealer caused mor Shannon did a great job. I have a Saab and was put into a bad situation with a when a recalled part that was installed at a Cadilac dealer caused more problems then they new what to do with. This car was out for about a month to try and get it solved but Shannon did a great job in working with Saab to get this completed. Thank you. More
by dandwelle
March 06, 2019
Customer care Dirito bros is the best VW dealer on the state....always concerned with customer satisfaction. Very timely with information and repair status. Explai Dirito bros is the best VW dealer on the state....always concerned with customer satisfaction. Very timely with information and repair status. Explained all charges and gave me a updated review of my vehicles condition and next service required in addition to timing. Very comprehensive review. More
by STEVEVOSS1
March 06, 2019
Oil Change Went in on a Monday morning for an oil change, and everything went great! My car was ready within an hour and 1/2 and customer service was awesome!! Went in on a Monday morning for an oil change, and everything went great! My car was ready within an hour and 1/2 and customer service was awesome!! More
by MORGAN234
Other Employees Tagged: Marc Venturella
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