Shannon Sousa | Page 20

Great Service! Kevin Hubert is always a pleasure to work with, so was Shannon Sousa, who helped to set up the appointment. Not sure who did the actual work on my ca Kevin Hubert is always a pleasure to work with, so was Shannon Sousa, who helped to set up the appointment. Not sure who did the actual work on my car but they did a great job. Service was great, and timely. More

by PGSETO Verified Customer Verified Customer

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Excellent Service was quick, professional and friendly. I told Shannon that I was going to watch a movie so she offered to text me when my car was ready instead Service was quick, professional and friendly. I told Shannon that I was going to watch a movie so she offered to text me when my car was ready instead of calling. It was very professional and understanding of my situation. She also quoted that it would take 5 hours and it took less than that - very happy about that as well More

by graham.chung1994 Verified Customer Verified Customer

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Always Pleasure Any time I go to Dirito Brothers Walnut Creek Volkswagen I leave with my problems solved and everyone is super friendly. They are honest, direct and a Any time I go to Dirito Brothers Walnut Creek Volkswagen I leave with my problems solved and everyone is super friendly. They are honest, direct and always helpful! More

by ESTARMOTORS Verified Customer Verified Customer

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Quick and Friendly Service I needed a new tire. I brought my old tire into the shop hoping they could swap them out. Unfortunately, my tire was not in stock. Shannon was great! I needed a new tire. I brought my old tire into the shop hoping they could swap them out. Unfortunately, my tire was not in stock. Shannon was great! She got a new tire ordered and delivered before 5 pm, so I was able to pick it up after work and get back on the road. THANK YOU! More

by VW_Family Verified Customer Verified Customer

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Recurrent issue, Couldn't get it fixed, still an issue.. I initially had a problem with EPC light coming on, and service engine light. I took my 120,000 mile 2003 Tiguan in to Shannon, who told me the intak I initially had a problem with EPC light coming on, and service engine light. I took my 120,000 mile 2003 Tiguan in to Shannon, who told me the intake manifold was bad. She did tell me it would be replaced under a service bulletin for free, so that was good. All OK when I got the vehicle back. A month later, another issue appeared, and I needed a new battery and cable. That was about $500. Dorito did the work. All OK when I got the car back. Several days later, the EPC light came back on, and the car went into limp mode. I was told I needed a new throttle body, for $1000 or so. I had the throttle body replaced at another shop, Callaco Auto Repair in Martinez. All OK when I got the car back. Then a month later, the EPC light returned, and went back into limp mode. Kevin told me they spoke with the factory, and due to the conditions seen, I was told I needed to replace the engine wiring harness, for $1500. Dorito replaced the wiring harness. All OK when I got the car back. Then, a week or so later, the check engine light came back on. I was told by Kevin I needed to replace the turbocharger, for $2000. I have not done this yet. Kevin and Shannon have both been very nice, and professional, but I can't keep putting $1000s of dollars into the car without some permanent resolution. It seems we are just swapping parts in the hope that one of the parts eventually will correct the problem. I know you want only glowing reviews, but no one seems to be able to say "we will get this fixed, or it won't cost you any more from here on." More

by warren.harris Verified Customer Verified Customer

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Courteous, Friendly and Trustworthy I have been bringing my VW Beetle here for it’s service for 6 years and have always been completely satisfied with the quality of the work done. I have been bringing my VW Beetle here for it’s service for 6 years and have always been completely satisfied with the quality of the work done. All of the service staff have been extremely courteous and helpful each time as well. The waiting area is quite nice and has ample seating for multiple people. A shuttle is provided though I have not personally used the service. Their location has easy access and is in walking distance to downtown Walnut Creek. The cost for maintenance service can sometimes get a little pricey depending on what the mileage service needed requirements are but I have not compared prices with other places to determine if they are in line with all other service centers in this respect. More

by IMKNECHTED2 Verified Customer Verified Customer

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trust your service center? Dirito's: Friendly, efficient and delivered as promised. All my service comes from here, as the peace of mind, of a safe and reliable car, is just Dirito's: Friendly, efficient and delivered as promised. All my service comes from here, as the peace of mind, of a safe and reliable car, is just to important to " take chances. If your children drive: get your car serviced here! More

by nmassa Verified Customer Verified Customer

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Service and maintenance Brought my car in for service and Shannon asked if I needed a ride wich I already had. I told her what time I needed it by and as usual it was ready f Brought my car in for service and Shannon asked if I needed a ride wich I already had. I told her what time I needed it by and as usual it was ready for pick up. Very professional and curtious of my time. Still waiting on a call back for my roof that is delaminating wich is under warranty. Can't thank Shannon enough for her help. More

by MARTINROX Verified Customer Verified Customer

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2015 GTI Autobahn My service was great. Shannon went above and beyond answering questions. However, I noticed my shift knob, which was recently replaced was scratched My service was great. Shannon went above and beyond answering questions. However, I noticed my shift knob, which was recently replaced was scratched after the car was returned. More

by xyork Verified Customer Verified Customer

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Excellent Timing Had car to dealer around 7:15 AM and was out by 9 ! Fantastic Turn Around ! Great and efficient Service! Very attentive and hospitable staff ! Had car to dealer around 7:15 AM and was out by 9 ! Fantastic Turn Around ! Great and efficient Service! Very attentive and hospitable staff ! More

by frhoward1 Verified Customer Verified Customer

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