Shaon Simpson
Service Advisor
Jannell Ford of Hanover
2000 Washington Street Route 53
Hanover, MA 02339
Dealership Experience
11 yrs, 7 mos
Industry Experience
26 yrs, 2 mos
Specialties & Trainings
MASTER CERTIFIED FORD SERVICE ADVISOR
65 Reviews
Write a Review65 Reviews of Shaon Simpson
October 20, 2026
Excellent experience. I usually try to avoid going to an auto dealership for any reason but to my surprise Jannell did everything to my satisfaction in less time than expe I usually try to avoid going to an auto dealership for any reason but to my surprise Jannell did everything to my satisfaction in less time than expected. The service writer was professional and pleasant. More
Other Employees Tagged: Shawn Hillegass
October 01, 2026
I had an absolutely wonderful experience at Jannell Ford of Hanover! From start to finish, everyone was incredibly friendly, professional, knowledgeable, and genuinely helpful. The entire process was smooth of Hanover! From start to finish, everyone was incredibly friendly, professional, knowledgeable, and genuinely helpful. The entire process was smooth and stress-free, and I never felt pressured or rushed. They took the time to answer all of my questions, made sure I was comfortable with everything, and went above and beyond to make the experience a great one. I truly appreciate how easy they made everything and would highly recommend Jannell Ford of Hanover to anyone looking for a dealership they can trust. I will definitely be back! More
Other Employees Tagged: William Roderick, Joseph Clapp, Shawn Hillegass, Harry McDougall, Jillian Clapp, Wilfredo Bermudez, Eddie Clark, Jack Scollins , Rob Sylvia, Evan Richards
September 17, 2026
Great experience. This dealership is amazing. The staff is wonderful from the buying experience to the service. This dealership is amazing. The staff is wonderful from the buying experience to the service. More
Other Employees Tagged: Shawn Hillegass, Jillian Clapp, William Hoyle, Jack Scollins , Jack Bresnahan
September 10, 2026
I recently purchased a 2023 F-150 XLT through Jannell and the experience was wonderful. From the Sales team to the Service team, everyone was extremely professional, helpful and responsive. Being a slightl the experience was wonderful. From the Sales team to the Service team, everyone was extremely professional, helpful and responsive. Being a slightly used vehicle, I identified a couple minor issues which I brought to their attention. They responded promptly and took care of it. Highly recommend!! More
Other Employees Tagged: William Hoyle , Two people named Mike; Mike Clyne in Sales and another Mike (Sales Manager)
September 02, 2026
Rob and Eddie were great. From start to finish. Great service for the last 6 years. From start to finish. Great service for the last 6 years. More
Other Employees Tagged: Jillian Clapp, Eddie Clark, William Hoyle , Rob Sylvia
September 02, 2026
Love the pickup service. Really pleased with this place, also on site oil change is another great option! Really pleased with this place, also on site oil change is another great option! More
Other Employees Tagged: Shawn Hillegass
July 17, 2026
In 2014 I purchased two vehicles from Jannell which I had regularly serviced till now.Their service staff is outstanding and quite helpful in diagnosing problems as they occur. Shaon Simpson set up a recent regularly serviced till now.Their service staff is outstanding and quite helpful in diagnosing problems as they occur. Shaon Simpson set up a recent repair with pickup&delivery service which proved to work perfectly. I recommend trying it to anyone needing service. More
April 17, 2026
I've been doing both commerial & residential business with Jannell for over 30 years. Iit's a family owned business that treats you like family. I always found there sale prices competitive and there wo with Jannell for over 30 years. Iit's a family owned business that treats you like family. I always found there sale prices competitive and there work excellent. Thank you for being there. More
Other Employees Tagged: William Roderick, Joseph Clapp, Shawn Hillegass, Jillian Clapp, Eddie Clark , Jack Bresnahan
December 04, 2025
I had my F150 serviced here while I waited. Oil change, tire rotation and check the belt that was squeaking on start up. I had an 8:00am appointment and was out the door by 8:30. Thank you very Oil change, tire rotation and check the belt that was squeaking on start up. I had an 8:00am appointment and was out the door by 8:30. Thank you very much More
Other Employees Tagged: Shawn Hillegass
November 24, 2025
Using mobile service is a game changer. Not having to worry about getting the vehicle to the dealership, waiting for it to be completed and then getting it back changes everything they sho Not having to worry about getting the vehicle to the dealership, waiting for it to be completed and then getting it back changes everything they showed up at the house on time, changed the oil, topped off all fluids, rotate the tires and gave me a completed checklist pretty sweet as I continued on my day doing my normal activities uninterrupted. Highly recommend. More
Other Employees Tagged: Shawn Hillegass

