Sharon O'Connor | Page 8

I was told the service would take 45 min to an hour, by the person who scheduled me and by the one who was there when I arrived. I asked about loaner car it transportation and was told it was mot needed be the person who scheduled me and by the one who was there when I arrived. I asked about loaner car it transportation and was told it was mot needed because of the short time it was going to take. It took 2 hours and so was not given any updates during this time. Several hours after my car was done and I was home I received a phone call telling me my car was done…..I wish there was another Volvo dealership close to me because I am not thrilled by Ferman. I can also tell you about another time when I asked the service personell about a notification I receive intermittently when driving, my dash board will ding and a message comes up “cancelled driver override”. The service personell was kind of dismissive stating they have never heard of that. No attempt was made to investigate, very disappointing. More

by kikka Verified Customer Verified Customer

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Great dealership and service center! Friendly and attentive! Always very helpful and go above and beyond! Friendly and attentive! Always very helpful and go above and beyond! More

by kenn2130 Verified Customer Verified Customer

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Simply the best. Everyone there was awesome. Won’t go anywhere else as long as I keep getting treated the way I am now. A+ Everyone there was awesome. Won’t go anywhere else as long as I keep getting treated the way I am now. A+ More

by MIKE B Verified Customer Verified Customer

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Everyone is extremely helpful and professional. Whenever I call for tech assistance someone always answers my questions. Josh has helped me out repeatedly. Whenever I call for tech assistance someone always answers my questions. Josh has helped me out repeatedly. More

by hendersonn0 Verified Customer Verified Customer

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They are great. They are great. They are great. They are great. They are great They are great. They are great. They are great. They are great More

by none Verified Customer Verified Customer

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Heather was great. She was able to address all of our concerns and questions. Would highly recommend both Heather and Ferman She was able to address all of our concerns and questions. Would highly recommend both Heather and Ferman More

by fristdm Verified Customer Verified Customer

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The service was great, as always, but the way the accessory had to be installed was not what I would expect from Volvo. Given a choice, I would not have this option installed. The installation proces accessory had to be installed was not what I would expect from Volvo. Given a choice, I would not have this option installed. The installation process necessitated some cutting of plastic and wiring runs that look a bit like a cheap aftermarket hack job. It's not the fault of the service department, but the way Volvo designed the accessory for dealer installation. Would definitely not recommend the digital rearview mirror unless it comes straight from the factory. More

by Anonymous Verified Customer Verified Customer

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Sharon’s service team is friendly and professional. I wouldn’t take our car anywhere else. The service people are knowledgeable and explain any repairs clearly. And the facilities are very comfortable I wouldn’t take our car anywhere else. The service people are knowledgeable and explain any repairs clearly. And the facilities are very comfortable as you wait for youur car to be finished. More

by fxlr_94 Verified Customer Verified Customer

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James and the team in Volvo service are absolutely fantastic! It’s why I keep going there and I live over an hour away! Honesty, detailed, experienced, dependable, friendly, professional. It’s a le fantastic! It’s why I keep going there and I live over an hour away! Honesty, detailed, experienced, dependable, friendly, professional. It’s a level of service I’ve never experienced before and I’ll keep going up there because of it. Superb job!! They all need raises! More

by molkaccino Verified Customer Verified Customer

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The service technicians at Volvo are so awesome and professional. They have been taking care of my cars for years. professional. They have been taking care of my cars for years. More

by suealmy Verified Customer Verified Customer

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