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Shaun Dortch
Shaun Dortch at Niello Volvo Cars Sacramento

Shaun Dortch

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.9
117 Reviews
4.9

117 Reviews

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117 Reviews of Shaun Dortch

August 15, 2025

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Employee Rating

We’ve taken our Volvo in for service and repairs and Shaun is always a pleasure to work with. Take care! Rudy More

by RUDY.ALVAREZ1999
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Recommend Dealer
Yes
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Aug 15, 2025

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

August 14, 2025

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Shaun D was great as usual. Communicated the inspection findings and recommended services. Always mindful of my time and budget. More

by jajacob
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Recommend Dealer
Yes
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Aug 14, 2025

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

August 14, 2025

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Great customer service! Flexible to my work commitments. Thank you Shaun and team. Always a great experience. More

by CHANTEL.WOOLDRIDGE
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Recommend Dealer
Yes
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Aug 14, 2025

Niello Volvo Cars Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

August 13, 2025

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Good peeps, great service. Sean at check in is awesome! Went a Ive and beyond to be helpful More

by GOLFERMOM01
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Recommend Dealer
Yes

Other Employees Tagged: Sean….Very helpful and showed real concern

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Aug 13, 2025

Niello Volvo Cars Sacramento responded

Thanks for sharing your thoughts about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

August 11, 2025

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Shawn was great, got my car in and out ASAP! Great service, got my car in on an urgent basis. More

by UMMHAM
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Workmanship
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Recommend Dealer
Yes
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Aug 11, 2025

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Rob Pane Service Manager rpane@niello.com (916) 245-2231

July 15, 2025

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Love Matthew, he is very professional, and helpful. I appreciate his attention to details, and he is super courteous. More

by LINDAMARIEBROWN
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery

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Jul 15, 2025

Niello Volvo Cars Sacramento responded

Linda, thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad Matthew was able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

July 11, 2025

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Appreciate how you always fit me in for scheduling. professional team, clear communication, quality results- exceeding expectations. Highly recommend Niello Volvo! More

by QHOUSE
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Recommend Dealer
Yes
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Jul 11, 2025

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

July 11, 2025

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Very professional, clean facilities, snacks. All work explained and preformed as promised and on time. More

by nkao
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jul 11, 2025

Niello Volvo Cars Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

July 11, 2025

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Everything was as expected and easy to understand. Quick drop off and easy pick up. More

by MRWALSH_KHS
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 11, 2025

Niello Volvo Cars Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

July 09, 2025

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Employee Rating

Service is always very good and my advisor, Shaun Dorch, is extremely helpful and knowledgeable. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Fuentes, Matthew Jeffery

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Jul 09, 2025

Niello Volvo Cars Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

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