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Shaun Dortch
Shaun Dortch at Niello Volvo Cars Sacramento

Shaun Dortch | Page 12

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.9
150 Reviews
4.9

150 Reviews

Write a Review

150 Reviews of Shaun Dortch

May 01, 2024

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Employee Rating

I was unable to get my car at 3 pm pickup time after I dropped it at 7:30 in the morning. When I picked it up the next day they said it’s all clean and ready to go. When I got to the car it had not even b More

by BRIANTBYRNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 04, 2024

Niello Volvo Cars Sacramento responded

Brian, We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 30, 2024

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Employee Rating

Service was easy and efficient. At pickup, we asked that the service notification be reset and the technician said it was - but it wasn't reset and now indicates that service is ove More

by tdelcastillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: I don't know who we worked with.

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May 01, 2024

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent service review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 24, 2024

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The service department here is great. We received excellent service and our advisor kept us up to date on everything going on. We will definitely be back. More

by victorb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 26, 2024

Niello Volvo Cars Sacramento responded

Thank you, Victor, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 08, 2024

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Employee Rating

Scheduling appointment good. Detailed explanation of work performed. On time completion. Service representative was great. More

by BURTPRESNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Machado

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Apr 08, 2024

Niello Volvo Cars Sacramento responded

Burt, It's great to hear that Brian was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volvo Cars Sacramento! Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 05, 2024

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Employee Rating

Great customer service and communication From all staff members. Confident in the work being done. More

by sanchez.jenny20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 06, 2024

Niello Volvo Cars Sacramento responded

Jenny, Thank you for taking the time to share your thoughts on working with Shaun and our team. We're glad to hear we delivered such a great experience! Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 05, 2024

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Employee Rating

Shaun was very patient and helpful! He explained everything and had a great plan for repairing my car. The technician who did the repairs provided a very thorough and easily undertandab More

by vanessaradame
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 06, 2024

Niello Volvo Cars Sacramento responded

Vanessa, Thank you for the kind words for our service department! We look forward to sharing your compliments with Shaun and don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 04, 2024

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Employee Rating

When I first went to pickup my new car I waited about an hour before I was able to flag anyone down and ask about my car. Other than that everyone who finally helped me was amazing! More

by MWHITAKER10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Upton, KC Ramos , Sean Smith

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Apr 04, 2024

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 03, 2024

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Employee Rating

The customer service has been outstanding during the purchase of my Volvo and for any routine service. I highly recommended them. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris in sales from two years ago.

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Apr 04, 2024

Niello Volvo Cars Sacramento responded

Bill, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 26, 2024

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Employee Rating

Very knowledgeable and informative, pleasant environment and accommodating staff. Easy access from interstate and great hours of operation. More

by 1DAVIDJPISANI
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Print
Mar 26, 2024

Niello Volvo Cars Sacramento responded

Thanks, David, for sharing about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 25, 2024

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Employee Rating

Shaun in the service department was great! He listened and solved a complicated problem. Sean in sales was excellent too. More

by VIVIAN.LIU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Smith

Print
Mar 26, 2024

Niello Volvo Cars Sacramento responded

Thank you, Vivian! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volvo Cars Sacramento, we look forward to having you as one of our valued customers for many more years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

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