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Shaun Dortch
Shaun Dortch at Niello Volvo Cars Sacramento

Shaun Dortch | Page 12

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.9
141 Reviews
4.9

141 Reviews

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141 Reviews of Shaun Dortch

March 25, 2024

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Employee Rating

Shaun in the service department was great! He listened and solved a complicated problem. Sean in sales was excellent too. More

by VIVIAN.LIU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Smith

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Mar 26, 2024

Niello Volvo Cars Sacramento responded

Thank you, Vivian! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volvo Cars Sacramento, we look forward to having you as one of our valued customers for many more years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 23, 2024

Dealership Rating
Employee Rating

Very impressed with Shaun in the service department. He kept me informed of progress and clearly explained what work was required. Knowing I had a subsequent work appointment, he took the initiative to More

by mark_declue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 24, 2024

Niello Volvo Cars Sacramento responded

Thank you, Mark! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 10, 2024

Dealership Rating
Employee Rating

This was a very easy, professional and friendly process! I’ve never experienced a sale of a car that wasn’t a tug- of-war. So refreshing. More

by 1CHRIS.HUBER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jessica LeClerc , Vadim Gol, Jesus Tinoco

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Mar 11, 2024

Niello Volvo Cars Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Chris, for choosing Niello Volvo Cars Sacramento! TJ Upton General Manager tupton@niello.com (916) 245-2231

March 09, 2024

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Employee Rating

Prompt, reliable and friendly service. I appreciate how helpful and friendly everyone was and will use your services in the future. More

by powersjlo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 11, 2024

Niello Volvo Cars Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 06, 2024

Dealership Rating
Employee Rating

We have always been extremely satisfied with the service. Every single staff member at this dealership has been outstanding and Matt the service writer is topnotch! More

by Kjell Karlsson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery

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Mar 07, 2024

Niello Volvo Cars Sacramento responded

Kjell, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Matt and our team, and we look forward to working with you again. Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 22, 2024

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Employee Rating

Very happy with your service; my questions were answered and i felt like my inquiries were listened to and responded to. Thanks for the attention More

by KLEAFDALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 22, 2024

Niello Volvo Cars Sacramento responded

Dale, Thank you for your business and this review. We're happy to hear Shaun and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 15, 2024

Dealership Rating
Employee Rating

Shawn was super helpful as always. I really appreciate having the same service advisor each time I bring in my car. Makes for a more personal experience. More

by SIGRIDANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 15, 2024

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experiences with Shawn here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 12, 2024

Dealership Rating
Employee Rating

Such a great experience with Ndill. Matt is amazing and always takes great care of me and my needs. Thank you for making the experience exceptional! More

by GINNYJAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery , Amy Ott

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Feb 12, 2024

Niello Volvo Cars Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Matt here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 02, 2024

Dealership Rating
Employee Rating

Sean went out of his way to answer all of our questions and found some ways to sweeten the deal. It was fun working with him and we appreciated his knowledge and patience. Everyone we dealt with was pleasa More

by MSWEENDAWG53
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Taylor Howard, Andrew Clark , Sean Smith

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Feb 03, 2024

Niello Volvo Cars Sacramento responded

Thank you for your review and kind words for Sean! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. TJ Upton General Manager tupton@niello.com (916) 245-2231

January 18, 2024

Dealership Rating
Employee Rating

Sean was great! Very helpful, thorough and supportive! We are glad we went to Niello. More

by hilary2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 19, 2024

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

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