Shaun Patterson

Bought a 2026 X7; custom build. Bill Jacobs team was extremely competitive, extremely responsive, and the sales experience could not have gone smoother. A big thank you to Jessica, Bill Jacobs team was extremely competitive, extremely responsive, and the sales experience could not have gone smoother. A big thank you to Jessica, Christian and Shaun. More

Report | Print

The staff is friendly and the waiting area is comfortable, but my experiences since buying my X3 in December 2023 have been disappointing. 1. Purchase Delay – After agreeing to buy the car, I wa comfortable, but my experiences since buying my X3 in December 2023 have been disappointing. 1. Purchase Delay – After agreeing to buy the car, I waited four hours before seeing finance. 2. Drive Mode Button Issue – On the drive home, I noticed the drive mode buttons didn’t work and had no tactile feedback until the cabin warmed up. My first service visit resulted in “no problem found.” Weeks later, after more research and comparing with another BMW, I returned. This time, I was told I must have spilled a Coke on the panel—something I did not do. Only after pushing back was the issue fixed under warranty. Being blamed for a defect present at purchase was disappointing. 3. Alignment Issue – At my first oil change, I was told I needed an alignment. I agreed, but when I got home, I noticed there were no before / after readings provided. After I called for them, I saw the readings were identical or 0.1 degrees changed, and still out of spec in some areas. After contacting the service manager, I was refunded or offered a redo. I chose the redo, which was done correctly—after another 30-minute trip each way. 4. Unnecessary Maintenance – During a recall visit, I was offered my 30K service since I was at 27K miles. I have the maintenance contract so I agreed. I was then told I “needed” differential service for $1,500 in total, and it was not covered by the maintenance contract. Trusting the advisor, I agreed. Later, I checked my invoice and saw a fuel injector and fuel optimizer combo service was performed for $650 and the differential service was $800. The maintenance manual does not mention a fuel injector and optimizer combo service, and the differential service isn’t recommended until 50K miles. My invoice falsely listed them as “per customer request.” I shared all of this in their follow-up survey and never received a response. Bill Jacobs BMW has many great reviews, which is part of why I purchased here. Unfortunately, my experiences were the opposite. My trust is gone—and so is my business. More

Report | Print

Joey Morales and Jose Vargas also Shaun Patterson were great team. The are the best in the area great team. The are the best in the area More

Report | Print

I just purchased my third BMW from Bill Jacobs BMW and so I have a long term relationship with their sales and service department. They are just terrific all the way around. I have a long term relationship with their sales and service department. They are just terrific all the way around. More

Report | Print

HUSAIN WAS THE BEST, MADE EVERYTHING QUICK AND EASY FOR ME AND THE SALES MANAGER SHAWN AND FINACE MANAGER AMIR MADE EVERYTHING EVERY SIMPLE FOR ME TO UNDERSTAND! HIGHLY RECOMMEND BUYING ALL YOUR VEHICLES H ME AND THE SALES MANAGER SHAWN AND FINACE MANAGER AMIR MADE EVERYTHING EVERY SIMPLE FOR ME TO UNDERSTAND! HIGHLY RECOMMEND BUYING ALL YOUR VEHICLES HERE ! More

Report | Print

I had an amazing experience purchasing my new BMW X5 50e from Bill Jacobs, and I can’t thank Giovanna, Shaun, and the entire team enough for their exceptional service. As an out-of-state customer, I was ini from Bill Jacobs, and I can’t thank Giovanna, Shaun, and the entire team enough for their exceptional service. As an out-of-state customer, I was initially worried about the logistics of the purchase, but Shaun and Giovanna made the entire process smooth and seamless. They took care of every detail, ensured all my questions were answered, and kept everything on track from start to finish. I never experienced a single hiccup, which made the entire experience stress-free and enjoyable. I highly recommend Bill Jacobs and their outstanding team for anyone looking to purchase a new BMW — they truly make the process effortless! More

Report | Print

Harry and Shaun made the entire car-buying process smooth and stress-free. They answered all my questions, took the time to understand what I was looking for and made sure I got the best deal possible. Could and stress-free. They answered all my questions, took the time to understand what I was looking for and made sure I got the best deal possible. Couldn’t be happier! More

Report | Print

Honest, knowledgeable and a pleasure to work with, Russ and Shaun were fabulous. They helped me through the purchase process with fair transparent negotiation. I couldn’t be happier with my experience. So and Shaun were fabulous. They helped me through the purchase process with fair transparent negotiation. I couldn’t be happier with my experience. So highly recommend them for your next car purchase. More

Report | Print

Thank you to Stefan, Shaun (Sales Manager) and Bill Jacobs for an amazing experience. We purchased a '25 X5 from Stefan after considering several different brands. The X5 is great, but the experience w Jacobs for an amazing experience. We purchased a '25 X5 from Stefan after considering several different brands. The X5 is great, but the experience we had working with Stefan and the Bill Jacobs team made the decision a no-brainer! If you're interested in a BMW in the Chicago area, I'd recommend connecting with Stefan and Bill Jacobs. More

Report | Print

We couldn't be happier with the process of buying a new car from Bill Jacobs BMW. Giselle Ricco was our contact person and she did a great job. Everything went exactly as she said it would. car from Bill Jacobs BMW. Giselle Ricco was our contact person and she did a great job. Everything went exactly as she said it would. More

Report | Print