Shaun Scriven
Shaun Scriven at Volkswagen of Downtown Chicago
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Shaun Scriven | Page 2

Sales Specialist

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.9
48 Reviews

Dealership Experience

3 yrs

Industry Experience

4 yrs, 8 mos

Languages Spoken

English English

4.9

48 Reviews

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48 Reviews of Shaun Scriven

May 31, 2023

Dealership Rating
Employee Rating

Shaun was great and the purchase was smooth. Angel the finance guy was nice as well. Shaun even went the extra mile by delivering the new Tiguan to my house personally. Would recommend to famil More

by Michi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angel Santana

May 31, 2023

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Shaun and Angel met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

May 30, 2023

Dealership Rating
Employee Rating

Shaun was great she is the best sales consultant. Helped me get a better rate than what was offered and very easy to work with. Angel was great as well very friendly and help me get the best rate for More

by omari_doyle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angel Santana

May 31, 2023

Volkswagen of Downtown Chicago responded

It's great to hear that Shaun and Angel were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

May 18, 2023

Dealership Rating
Employee Rating

Chris and Julian always helped us get the best deal possible. They have a great conversation on traveling experiences and it’s always great to share about places we happened to have visited independent More

by gepoliano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Smith, Julian Perez

May 19, 2023

Volkswagen of Downtown Chicago responded

Thank you so much for your wonderful review! We are thrilled that Chris and Julian had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Volkswagen of Downtown Chicago!

April 10, 2023

Dealership Rating
Employee Rating

Shaun was a great help. She was easy to talk to and helped me quite a bit with the financing and insurance. Angel was sweet and funny. He made the whole process so much bett More

by Maithilee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angel Santana

Apr 10, 2023

Volkswagen of Downtown Chicago responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

April 06, 2023

Dealership Rating
Employee Rating

Shaun and Angel were amazing entire process was smooth will recommend to friends and family.. Very happy!! More

by happy customer
Recommend Dealer
Yes

Other Employees Tagged: Angel Santana

Apr 07, 2023

Volkswagen of Downtown Chicago responded

It's fantastic to hear that Shaun and Angel provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Volkswagen of Downtown Chicago!

March 23, 2023

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Employee Rating

Great service from Angie and Donnie. I’m so satisfied with them today.highly Recommend More

by Anqizhang0817
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 27, 2023

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. Angie and Donnie strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

March 10, 2023

Dealership Rating
Employee Rating

The worst dealership in the world. Very rude group of managers. They hiked my price by 10,000. They lack honesty. Say one thing and do the exact opposite. When you call with concerns, More

by karisjose
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 10, 2023

Volkswagen of Downtown Chicago responded

Hello. We looked into this deal. You did not spend $1 over internet. You only paid internet sales price. You were upset that we would not pay for your airfare to fly in to buy a car. You wanted Uber reimbursed. You were upset that you were here long and wanted us to pay for a hotel for the night. You wanted free Permaplate even without paying for it. You wanted new brakes on a pre owned car. You were upset about the wiper blades not being brand new. You did not want to pay taxes even though by law, we must colllect them. You received a 90 day temporary plate which you are refusing to use and instead, demanding plates 1 week after purchase. We even offered to fully refund your purchase and pay for shipping of car back to dealership as we have tried incredibly hard to make you happy but nothing we do seems to make you happy. You elected to keep the car. If you would like to revisit that offer to return it, please call us today. We would love it if you enjoyed your purchase but we know that is unrealistic based on all the conversations we have had. Please let us know if you would like to return the vehicle so we can review that option. Thank You

March 01, 2023

Dealership Rating
Employee Rating

Staff very helpful and helped us find the car we wanted with the beat features. More

by BBALGOOYEN
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Donnie Avramov , Abel Barraza

Mar 01, 2023

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 22, 2023

Dealership Rating
Employee Rating

The young lady that helped us is one of the reasons I left with a purchase. Shaun was professional and Not pushy. As an older customer, that's not what I want is to be pushed. I recommend her to a few More

by Sabrina D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Donnie Avramov, Matt Kutyna

Feb 23, 2023

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, Sabrina, we look forward to having you as one of our valued customers for many more years to come!

February 15, 2023

Dealership Rating
Employee Rating

Johnathan was amazing in helping my with my purchase of my 2023 atlas cross sport. Very hands on, he explained everything to me and was very detailed about the vw car net setup( how to setting the car up a More

by arialec24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 16, 2023

Volkswagen of Downtown Chicago responded

Thanks for your feedback on your recent visit to Volkswagen of Downtown Chicago. I'm glad to hear that Johnathan, Julian, and Angie were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

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