Shaun Stevens

Many years ago I bought a Santa Fe from Gary Rome in Holyoke which was I thought until now my favorite car. My 2023 green Kia Sportage has now ranked number one in my heart. Brian was the easiest and n Holyoke which was I thought until now my favorite car. My 2023 green Kia Sportage has now ranked number one in my heart. Brian was the easiest and nicest professional car salesman I have ever dealt with, and Dave made the paperwork go smoothly. Your dealership should always rank #1. Thank you so much. More

by IRISHLOOK Verified Customer Verified Customer

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Super happy with the car. Sales team made buying the car easier than I imagined. Everyone was nice. Would buy another car from them. Thx Sales team made buying the car easier than I imagined. Everyone was nice. Would buy another car from them. Thx More

by RICKSCHULITZ Verified Customer Verified Customer

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This dealership is like no other. It is friendly and at the same time very helpful but not pushy.Justin is the best.He was so helpful and just a great person to speak with and deal wit It is friendly and at the same time very helpful but not pushy.Justin is the best.He was so helpful and just a great person to speak with and deal with.Definitely would recommend. More

by SPGRANDPA228 Verified Customer Verified Customer

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I have a history with these gentlemen. My interactions with them have always surpassed my expectations. This latest interaction was due to my 2021 mars orange Kia Soul being totaled in a My interactions with them have always surpassed my expectations. This latest interaction was due to my 2021 mars orange Kia Soul being totaled in an accident. I asked Kustin to find me another the same, but newer, and he delivered. Very happy. More

by MICHELEBOYLE728 Verified Customer Verified Customer

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Best car buying experience of my life! Justin was amazing! He went out of his way to get me the exact car I was looking for! He was efficient during the sales and delivery processes, wh Justin was amazing! He went out of his way to get me the exact car I was looking for! He was efficient during the sales and delivery processes, which we really appreciated. The finance department couldn’t have been more efficient! I highly recommend this dealership! More

by TRISHWANG11 Verified Customer Verified Customer

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In my professional opinion, the dealership engaged in deceptive marketing of the used EV sale price. The advertised price automatically assumed the buyer was eligible for state and federal EV tax credit deceptive marketing of the used EV sale price. The advertised price automatically assumed the buyer was eligible for state and federal EV tax credits. The eligibility of the federal rebate was assumed but not confirmed (no question was asked regarding income and the federal EV tax credit was automatically applied by the dealership). While paying 2024 federal taxes, I learned I had to pay back the $4000 to the government. The dealer should have confirmed eligibility verbally to assure the EV credits were applicable. I would not have purchased the vehicle. Additionally, the car had an active recall at the time of the sale. I feel the recall should have been fixed before the car was picked-up (I was in no rush). I brought the car in twice for the recall. First they said they needed 2 hours and didn't have enough time left in the day, then on the second drop off they said they needed 2 days. Dealer does not return calls or e-mails. I have contacted KIA to complain. More

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Very disappointed with total delivery of Telluride, 2 small chips in windshield, which I guess they didn’t notice even though they said they replaced new front wipers as well as dime size dimple under pa small chips in windshield, which I guess they didn’t notice even though they said they replaced new front wipers as well as dime size dimple under passenger door handle again not noticed when they detailed car or forgot to tell me about either blemish on a $42900 purchase. Was going to recommend them to a friend, but cannot in good conscience after these items and rushed details of car delivery. I wasn’t even shown where fuel release or how to open fuel door More

by RONFASONE Verified Customer Verified Customer

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The salesmen were excellent, same for Sean in Financing office, and the service area fixed my problem on short notice so I was very happy overall. My only complaint was the lack of in house options that w office, and the service area fixed my problem on short notice so I was very happy overall. My only complaint was the lack of in house options that were not there for my need/request for installation, i.e., trailer hitch and body side molding. These options were available when I bought my 2019 at Hyundai in town for my Santa Fe at LIA which almost caused your outfit to lose a sale. I will do the trailer hitch on my own thru Amazon. More

by DLMILLSJR74 Verified Customer Verified Customer

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They took the time and made it happen. They weighed all options and made me and mine very happy. They weighed all options and made me and mine very happy. More

by HERBPER31 Verified Customer Verified Customer

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Brian was absolutely the best sales person, no pressure, funny jokes, Answers every question Very easy to deal with. funny jokes, Answers every question Very easy to deal with. More

by DONBIALKA Verified Customer Verified Customer

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