Shawn Behr | Page 3

Service for oil change and tire rotation. In and out! Great employees and excellent service. In and out! Great employees and excellent service. More

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I was immediately greeted by a friendly person when I pulled in. The drop-off process was very efficient. I actually got my Jeep back sooner than was originally promised! pulled in. The drop-off process was very efficient. I actually got my Jeep back sooner than was originally promised! More

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Very helpful and accommodating service adviser-Shawn. Thank you for making sure my Jeep was fixed and ready to roll! Thank you for making sure my Jeep was fixed and ready to roll! More

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I scheduled an appointment on line for recall on battery (received an e-mail from them that I had an urgent recall) and an oil change. I never received a confirmation. I called the day before and the recep (received an e-mail from them that I had an urgent recall) and an oil change. I never received a confirmation. I called the day before and the receptionist could not find the appointment or find me in their system, I bought my Jeep from them, I get e-mails from them. I sent an e-mail and they responded that I had an appointment. I asked about a ride and they responded that a shuttle is available in the Colorado Springs area, I asked if it is available for Falcon and they never responded. Went in for the scheduled appointment and was told it would be an hour if I waited and 4 hours if I didn’t wait, I had an appointment so why 4 hours? I had an oil change coupon and told him that when I checked in. He said if I had a battery recall I would need to leave my Jeep overnight, why wasn’t I told that when I scheduled on line, an e-mail confirmation about appointment and what to expect would be helpful. He told me I didn’t have a recall on my Jeep, I asked why I got an e-mail from them, he said he didn’t know. At checkout he rang up the charges, $85.94 for oil change and $34.99 for tire rotation. I told him I bought the tires from them so he took off $34.00, why not $34.99? I told him I had an oil change coupon and he said he could only do one discount without a manager and the manager was not there. The tire rotation was not a coupon, I bought the tires from them and get free rotation?? I just stood there and he said oh here it is and gave me the discount on oil change. Shaun was very nice and this is not his fault, it is the whole process at Faricy. It should not be this frustrating. More

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I am always pleased with the service Sean provides me. He keeps me informed and always delivers on time. I am not so pleased with a specific repair that has recurred 4 times. He keeps me informed and always delivers on time. I am not so pleased with a specific repair that has recurred 4 times. More

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Courteous, professional, efficient. Faricy always takes good care of my car and honors my choices and decisions. I never feel pressured into unnecessary work, and I also trust them to s Faricy always takes good care of my car and honors my choices and decisions. I never feel pressured into unnecessary work, and I also trust them to suggest work that will keep me safe when I drive. More

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Went in for a quick oil change and tire rotation. Service was great!! Although it did take 90 minutes Service was great!! Although it did take 90 minutes More

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This group did a great job the other day. I got there early and snagged one of the earliest appointments. They cleared up my pending, recall on my jeep and took care of me pretty quick. They I got there early and snagged one of the earliest appointments. They cleared up my pending, recall on my jeep and took care of me pretty quick. They had coffee waiting for me and it was 7 AM. More

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Quick and easy in and out maintenance for this visit. Always friendly staff that greet me and help me out. I’ve never had any problems with the Faricy Boys in over 10 years of maintaining my car! Definit Always friendly staff that greet me and help me out. I’ve never had any problems with the Faricy Boys in over 10 years of maintaining my car! Definitely recommend them if you’re looking for a place to get your car maintenance done. More

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I scheduled the recall months in advance and it took over 6 hours to perform replacement of spark plugs 6 hours to perform replacement of spark plugs More

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