Shawn Gormley | Page 17

Our purchase of a new Toyota Avalon with trade-in was an exceptionally positive experience which exceeded my expectations. The sales staff (mainly Shawn Gormley for us) was not pushy, helpful with our explo exceptionally positive experience which exceeded my expectations. The sales staff (mainly Shawn Gormley for us) was not pushy, helpful with our explorations of alternatives, and always ready to help out. I also knew from the start (via the no-nonsense upfront internet quote) that the price would be good, including a good trade-in allowance. The sales facility is clean and comfortable. More

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This is a HUGE dealership with a great selection of cars. They made it easy for us to walk away with the car that we wanted. They make the purchasing process very easy and don't do the normal haggling for They made it easy for us to walk away with the car that we wanted. They make the purchasing process very easy and don't do the normal haggling for prices. They quote a good price and that's the price, which is exactly what I wanted. More

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Bob approached us and asked if we had been attended to immediately he saw that we were waiting in the Show Room. He made us feel very welcome, and didn't appear to pressure us in any way in making our cho immediately he saw that we were waiting in the Show Room. He made us feel very welcome, and didn't appear to pressure us in any way in making our choice of the car to buy. He provided the technical details and we made the choice. It was great dealing with Bob. More

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I worked with Shawn at Acton Toyota for over three months looking for the perfect used vehicle for my family. He was VERY helpful and patient throughout the process and I would highly recommend Shawn to any looking for the perfect used vehicle for my family. He was VERY helpful and patient throughout the process and I would highly recommend Shawn to anyone looking for a pleasant car buying experience. The dealership itself is large, clean and inviting with helpful people ready to answer any questions. Whenever they got in new vehicles that matched what I was looking for - he contacted me. He was helpful without being high pressure and got me into the vehicle I wanted at the price I wanted to pay. Next time we need a car - I will go to see Shawn at Acton Toyota of Littleton!!!! More

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We could not be more pleased with our purchase of a 2010 Highlander. Shawn Gormley from the Internet Sales was a pleasure to work with from start to finish. We told Shawn the exact model and color we wanted Highlander. Shawn Gormley from the Internet Sales was a pleasure to work with from start to finish. We told Shawn the exact model and color we wanted and he was on it. He worked very hard to locate a dealer trade. The price for the new car and also our trade was very fair. The whole process was very fast and painless. We also worked with Ken on the pickup. Excellent job by Shawn, Ken and the team at Acton Toyota. Highly recommend buying through Shawn or Ken. More

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We purchased a new 2010 Prius and the whole process was effortless thanks to Shawn. We arrived late at the Acton dealership and Shawn was very patient and stayed pass closing time to make sure that we wer effortless thanks to Shawn. We arrived late at the Acton dealership and Shawn was very patient and stayed pass closing time to make sure that we were all set with our purchase. Keith, the finance person, was also very fast and efficient. Thank you for making the whole process of buying a car delightful. The Nakajima More

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Mr. Shawn Gormley has an approach that can be summarized in three words: easy, simple and straightforward. His answers were not overdrawn. He had a fairly good knowledge-base about the car (Prius 2010) and in three words: easy, simple and straightforward. His answers were not overdrawn. He had a fairly good knowledge-base about the car (Prius 2010) and readily admitted his limits or uncertainties. I appreciated the time and space that he has allowed around the decision-making process. Pricing was smoothed over by the efforts of Mr. Kevin Townshend, another member of the Internet Sales Dept, who forwarded several quotes and incentives. More

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I purchased a 2007 Highlander from the dealership. My sales person was Shawn Gormley and he was excellent, made the experience easy and pleasant. I never felt pressured or guided toward something I did sales person was Shawn Gormley and he was excellent, made the experience easy and pleasant. I never felt pressured or guided toward something I did not want. Prior to visiting Acton Toyota of Littleton, I had visited a different Toyota dealership where I felt incredibly pressured and my wishes were not respected at all. After I purchased the vehicle, I brought it to my personal mechaninc who stated that the vehicle was in pristine condition and that I paid an excellent price. He also stated that the mileage (approx 41,000) for a car that was 3 years old was "nothing for a Toyota" and advised me I could get 200,000 miles out of it. He did notice, however that the break pads would probably need to be replaced at some point soon. I contacted Mr. Gormley who forwarded my concern to Mr. Bradshaw, the Service Manager. Mr. Bradshaw contacted me immediately and advised me to bring the car into service and they would take a look and determine if the brakes needed to be repaired and if so, they would take care of it for me. I brought my vehicle in earlier this week and they took care of the brakes. My one and only "negative" comment would be that there was no flexibility with financing rates. This was fine, I was able to refinance at a much lower rate after my purchase. The entire dealership works like a well oiled machine. From the availability of sales staff to being ushered in from Service to the voucher for breakfast or lunch (I did not use mine but I've heard th cafeteria is quite good) to the children's play room, wireless internet area, kitchenette and clean bathrooms, my entire experience was excellent. I have since referred 4 people to Mr. Gormley and Acton Toyota. I can't imagine purchasing a vehicle anywhere else, every again! More

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Acton Toyota is a modern, state of the art dealership with an impressive cafetaria and waiting area. I have always disliked the car purchase process, but the sales and finance personnel made the purchas with an impressive cafetaria and waiting area. I have always disliked the car purchase process, but the sales and finance personnel made the purchase a facile transaction. The customer service did not end at the time of the sale. Three weeks after I took delivery, I needed a document for my prior vehicle. Shawn had it scanned and emailed to me within 10 minutes of my request. I look forward to having my vehicle serviced at Acton Toyota. More

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This place treats you nice, wide open space, nice atmosphere, we had a complementary lunch. They were real friendly and helpful throughout the whole process. The only part I didn't like (which isn atmosphere, we had a complementary lunch. They were real friendly and helpful throughout the whole process. The only part I didn't like (which isn't really a clever tactic) the have different people help you find cars vs actually dealing with the money related stuff. This makes it hard to tell who you should be talking to get a better deal. In this case it was ok since the price was already a good deal and the lease deal was very reasonable. But that said, I didn't even get a chance to argue down the price. I will give them the point of earning their money well, the whole act is well played and it all too smooth. It was all too late by the time I realized what had happened. But the deal was still good, so I am still happy. More

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