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Shawn Hooe
Shawn Hooe at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Shawn Hooe | Page 13

Service Advisor

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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4.9
331 Reviews
4.9

331 Reviews

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331 Reviews of Shawn Hooe

May 24, 2025

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Employee Rating

This is a great dealer. There service department does a great job, and you can trust them. I would not take my vehicle to any other dealership, very friendly folks!!! More

by SONNY.GOODE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Starla Johnson, Bryan Stanley , Krystal Gipson

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May 24, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our service department at James Wood Chevrolet Buick GMC Decatur. Your trust means a lot to us, and we appreciate your recommendation. We look forward to serving you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 19, 2025

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Employee Rating

Shawn best service advisor I’ve ever have had the pleasure working with, Great guy More

by IGNITENANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 19, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear about your positive experience with our service advisor, Shawn. At James Wood Chevrolet Buick GMC Decatur, we strive to provide excellent service, and we're glad it shows. We appreciate your support and look forward to assisting you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 18, 2025

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Employee Rating

The team is always knowledgeable and we get great service. We wouldn’t go anywhere else! More

by DAWNCATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Krystal Gipson

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May 18, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for the continued support! It means a lot to hear that our team at James Wood Chevrolet Buick GMC Decatur consistently provides the knowledgeable, top-tier service you deserve.We look forward to continuing to serve you and your automotive needs in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 14, 2025

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Employee Rating

Shawn did an outstanding job, again. Very efficient and on top of his game. Thank you. More

by rustate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Huff, Paul Johnson, Bryan Stanley, David Stokes, Dason Howard , Krystal Gipson, Zach Rhine

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May 15, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that Shawn provided you with outstanding service at James Wood Chevrolet Buick GMC Decatur. We appreciate your feedback and look forward to seeing you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 10, 2025

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Employee Rating

I have dealerships much closer but I choose James Woods because of the service department. While things have changed over the 30 plus years the service department has remained stellar. More

by DREWBROOKS343
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 10, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words, Drew! We truly appreciate you choosing James Wood Chevrolet Buick GMC Decatur over closer options. It's fantastic to hear that our service department has consistently met your expectations over the years. We look forward to continuing to serve you in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 10, 2025

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Employee Rating

My service advisor is Shawn Hooe. I have used him for the past 3 years and he is the best. Customer service, communication, all top notch. More

by david5811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 10, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, David! We're thrilled to hear about your positive experiences with Shawn at James Wood Chevrolet Buick GMC Decatur. Our team is dedicated to providing excellent customer service and communication, and it's great to know that Shawn has consistently met your expectations over the past three years. We appreciate your support and look forward to serving you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 03, 2025

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Employee Rating

Took the car to another dealership we usually work with out of town. They ran diagnostic and identified a sensor which needed replacing. Part would take two days i had to get back to dfw for a meetimg. Saw More

by Carguy62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 05, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your detailed experience. I understand how important it is to have trust and confidence when bringing your vehicle in for service, especially when dealing with warranty concerns and prior diagnostic results. While assessments and recommendations can sometimes vary between service centers, we recognize how concerning it can feel when those differences lead to added time and cost. If you’d like to share more details about your visit, the team at James Wood Chevrolet Buick GMC Decatur is available to listen — we appreciate you bringing this to our attention. Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

May 05, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Hello, could you please reach out to us with your name and phone number at your earliest convenience so we can look into this further? Thanks!

May 03, 2025

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Employee Rating

Shawn Hooe is great to work with! Easy to schedule service for my truck & vehicle repairs were completed on-time. Highly recommend. More

by TOMREED01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 03, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience with our service department and that we could efficiently take care of your truck's needs. Your recommendation means a lot to us at James Wood Chevrolet Buick GMC Decatur. We look forward to seeing you again next time! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

May 02, 2025

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Employee Rating

A great dealership to do business with I highly reccomend James Wood Motors for your new car purchase. More

by coachkronenberger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Derek Ward, Drew Ward, Rusty Ford

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May 02, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! We truly appreciate your recommendation of James Wood Chevrolet Buick GMC Decatur for new car purchases. We're glad you had a great experience with us and look forward to serving you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

April 30, 2025

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Employee Rating

James Wood GMC service department is amazing. Shawn and the mechanics are very knowledgeable, polite and friendly. Shawn lets you know how things are going while you wait and is honest on what n More

by poorehouse2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 30, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful review! We truly appreciate your kind words about our service department at James Wood Chevrolet Buick GMC Decatur. We’re thrilled to hear that Shawn and our team provided knowledgeable and friendly service during your visit. It's our goal to ensure every customer feels valued and informed. We look forward to taking great care of your truck for all your future oil changes and repairs. Thank you for choosing us! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

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