Shawn Hooe
Shawn Hooe at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Shawn Hooe | Page 16

Service Advisor

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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4.9
340 Reviews
4.9

340 Reviews

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340 Reviews of Shawn Hooe

April 08, 2025

Dealership Rating
Employee Rating

Shawn is very informative and professional! He will continue to be my service advisor as long as I own a Chevy! More

by LS777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 09, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! We’re thrilled to hear that you found our service advisor to be informative and professional. At James Wood Chevrolet Buick GMC Decatur, we value your continued trust and look forward to serving you for all your Chevy needs. See you next time! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 05, 2025

Dealership Rating
Employee Rating

The service department has always taken care of my automotive needs in the last 30 years of buying GM suvs and trucks! More

by DODD202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Stanley, Dason Howard

Apr 06, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your excellent review! We're thrilled to hear that our service department has consistently taken care of your automotive needs over the past 30 years. At James Wood Chevrolet Buick GMC Decatur, we value our long-standing customers and appreciate your loyalty. We look forward to assisting you with your future GM SUVs and trucks! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 05, 2025

Dealership Rating
Employee Rating

All service is outstanding! Bryan Stanley has taken care of my service needs for almost 40 years and is outstanding! More

by DSCARB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Stanley , Brad Gunter

Apr 06, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you have received outstanding service at James Wood Chevrolet Buick GMC Decatur, especially from Bryan. It means a lot to us to have loyal customers like you for so many years. We look forward to seeing you again for your future service needs! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 01, 2025

Dealership Rating
Employee Rating

We only shop James Wood. Their sales, service and collision center teams in Denton & Decatur are the best. Five vehicles purchased. Looking forward to number six. More

by mmccoy276
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! We're thrilled to hear that you've had a great experience with our sales, service, and collision center teams at James Wood Chevrolet Buick GMC Decatur. We truly appreciate your loyalty and look forward to assisting you with your sixth vehicle purchase! Don't hesitate to reach out to us when you're ready. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

March 31, 2025

Dealership Rating
Employee Rating

The service that is offered and Shawn expediting the work through the shop couldn't be more outstanding. More

by SPINNERBATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 01, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you had an outstanding experience with our service and that Shawn made a positive impact by expediting the work. We appreciate your feedback and look forward to seeing you again at James Wood Chevrolet Buick GMC Decatur! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

March 30, 2025

Dealership Rating
Employee Rating

The service mechanics caused a oil leak, couldn't find it, i had to find it and tell them how to fix it. They replaced my coolant control valve and now my truck overheats every time I drive it. Also they More

by TYBIRDDOG
Recommend Dealer
No

Other Employees Tagged: Nick Huff, David Stokes, Dason Howard , Zach Rhine

Apr 03, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.

March 29, 2025

Dealership Rating
Employee Rating

Shawn's attention to detail and customer service is the best. He also is great at following up with customers. More

by TVERA613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 01, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! We at James Wood Chevrolet Buick GMC Decatur are thrilled to hear that you appreciated Shawn's attention to detail and exceptional customer service. We strive to provide the best experience for our customers, and it's great to know Shawn is making a positive impact. We look forward to serving you again! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

March 29, 2025

Dealership Rating
Employee Rating

Best place to have all your service needs taken care of, used this place years and will continue to do so! More

by PAULJ76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Huff, Paul Johnson, Bryan Stanley, David Stokes, Dason Howard , Krystal Gipson, Zach Rhine

Mar 29, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, Paul! We appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur and are thrilled to hear that you trust us for all your service needs. We look forward to serving you for many more years to come! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

March 28, 2025

Dealership Rating
Employee Rating

I have been using James Wood Service since 1998---Shawn Hooe has been my service rep. since my first visit. This service department will continue to service my vehicle. They are very courteous and helpf More

by turtlezz_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 29, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We truly appreciate your loyalty since 1998 and are thrilled to hear that Shawn has provided you with consistently great service. Our team at James Wood Chevrolet Buick GMC Decatur is dedicated to making your experience positive and helpful. We look forward to continuing to serve you and your vehicle in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

March 14, 2025

Dealership Rating
Employee Rating

Best place to buy a vehicle. The only place we purchase one. Great service department and sales department. More

by RRWILLIAMS62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 17, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We truly appreciate your kind words about our sales and service departments at James Wood Chevrolet Buick GMC Decatur. We're thrilled to be your go-to place for purchasing a vehicle. We look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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