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Shawn Hooe
Shawn Hooe at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Shawn Hooe

Service Advisor

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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4.9
300 Reviews
4.9

300 Reviews

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300 Reviews of Shawn Hooe

January 16, 2026

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Employee Rating

All the staff i encounter at James wood are top notch! They are always very friendly and professional. They make you feel like family! More

by DENNISALEE54
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Tyler Mayfield , Marty Mitchell

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Jan 16, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Your feedback means a lot to our team, Dennis! I truly appreciate your kind words about our staff at James Wood Chevrolet Buick GMC Decatur. It's fantastic to hear that you feel welcomed and valued like family. We look forward to serving you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 16, 2026

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They always go that mile to make sure that everything is taken care of in a timely manner. More

by terrytimec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 17, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic review, Terry! I truly appreciate your kind words about our team's commitment to providing timely service at James Wood Chevrolet Buick GMC Decatur. We look forward to serving you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

January 15, 2026

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Shawn is outstanding at getting the job done! Wie have been customers of James Wood since we lived in this area and will continue to do so. More

by TIGERLILY108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 15, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you! We truly appreciate your kind words and loyalty to James Wood Chevrolet Buick GMC Decatur. It’s wonderful to hear that you’ve had a positive experience with Shawn. We look forward to serving you for many more years to come! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

January 14, 2026

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Employee Rating

Have always had great service at James Wood. Shawn Hooe is an excellent service advisor. Always keeps me informed on the status of my vehicle. More

by david5811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 14, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback, David! I am happy to hear you consistently receive great service at James Wood Chevrolet Buick GMC Decatur and that Shawn has been an excellent service advisor for you. We appreciate your feedback and look forward to assisting you again. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

January 08, 2026

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Employee Rating

Shawn was awesome! ! He definitely made sure we were takin care of! Thank you for you’re help More

by brittmay1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 09, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I am thrilled to hear that Shawn provided you with excellent service and made your experience at James Wood Chevrolet Buick GMC Decatur a positive one. We appreciate your feedback and hope to see you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

January 08, 2026

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Employee Rating

Drop off was easy well organized Pickup was not as easy and receptionist was on the phone and I was waiting for her to help me There were 2 other people there that ignored me I was almost late to work More

by JULIE_EDINGTON
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 09, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback, Julie. I understand that your pickup experience at James Wood Chevrolet Buick GMC Decatur did not meet your expectations, and I appreciate you bringing this to our attention. We strive for excellent service, and your comments will help us improve. Please feel free to reach out to me directly so I can address your concerns more thoroughly. Your satisfaction is important to me. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

January 05, 2026

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Employee Rating

Kare was very pleasant to work with and extremely efficient with the sales process. She went out of her wat to explain the features of our new car and answer any questions we had. More

by JMERCER59
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Karen Pattison

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Jan 05, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that Kare provided you with a pleasant and efficient sales experience at James Wood Chevrolet Buick GMC Decatur. Our team strives to ensure that all our customers feel informed and supported, and it's great to know that Kare was able to do just that. We look forward to seeing you again and hope you enjoy your new car! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 04, 2026

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Employee Rating

I love James Woods and my service writer Shawn Hooe he is awesome I would definitely recommend going to James Woods and swing by and meet Shawn Hooe he is a really awesome guy thank you More

by robrose31372
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 04, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks so much for your excellent review, Rob! I'm so glad to hear that you had a great experience at James Wood Chevrolet Buick GMC Decatur and that Shawn made such a positive impact on your visit. I really appreciate your recommendation, and our team looks forward to welcoming you back soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

December 31, 2025

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Employee Rating

Clay was fantastic and smooth to get things done for both of our new vechiles! More

by mcroxton29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Huff, Paul Johnson, Bryan Stanley, David Stokes, Dason Howard, Krystal Gipson

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Dec 31, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that Clay provided you with a fantastic experience while helping you with both of your new vehicles at James Wood Chevrolet Buick GMC Decatur. We appreciate your feedback and hope to see you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

December 31, 2025

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Employee Rating

Always greeted with kindness and my questions and concerns are handled with excellent customer service. Thanks for helping me plan future service needs on my older model vehicle. More

by mendylmdavis00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 31, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, Mendyl! I truly appreciate your kind words and am glad to hear that our team at James Wood Chevrolet Buick GMC Decatur has been able to assist you with your service needs. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to seeing you again! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

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