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Shawn Hooe
Shawn Hooe at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Shawn Hooe | Page 25

Service Advisor

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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4.9
340 Reviews
4.9

340 Reviews

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340 Reviews of Shawn Hooe

August 24, 2024

Dealership Rating
Employee Rating

They are always friendly and keep you up to date on the status of your needed service. They always listen to what you are trying to tell them. More

by terrytimec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Johnson, Bryan Stanley , Zach Rhine

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Aug 27, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that you found our team at James Wood Chevrolet Buick GMC Decatur to be friendly and attentive to your service needs. We pride ourselves on providing great communication and listening to our customers. I look forward to seeing you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 24, 2024

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Employee Rating

Good location, friendly employees, and great service. Often have coupons for service and repairs. It's nice to have automobile returned with a nice wash job. More

by DELGBARFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 27, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm delighted to hear that you enjoyed our friendly service and the convenience of our location. It's great to know that you appreciated the coupons for service and repairs, as well as the care we take in returning your vehicle in pristine condition at James Wood Chevrolet Buick GMC Decatur. I look forward to seeing you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 23, 2024

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Employee Rating

Can’t say enough about my service experience. Top notch attention to detail from start to finish! I highly recommend to anyone needing service. More

by NICOLENEWBERRY77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 26, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that you had a top-notch service experience at James Wood Chevrolet Buick GMC Decatur. Your recommendation means a lot to me. I look forward to serving you again in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 22, 2024

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Employee Rating

Consistent courteous efficient service. Comfortable waiting are and a cup of coffee is always available. Highly recommended. More

by mikesnodgrass45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Rhine

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Aug 23, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I truly appreciate your kind words about the consistent, courteous, and efficient service at James Wood Chevrolet Buick GMC Decatur. It's great to hear that you enjoyed the comfortable waiting area and the coffee. Your recommendation means a lot to me, and I look forward to welcoming you back soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 14, 2024

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Employee Rating

Great people from sales to service. It's great no hassle dealing to setting up service and accessories More

by scaruthers3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Derek Ward, Rusty Ford

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Aug 14, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic review! I'm thrilled to hear that you had a no-hassle experience with our sales and service teams at James Wood Chevrolet Buick GMC Decatur. Your satisfaction is our top priority, and I appreciate your feedback. I look forward to seeing you again for any future needs! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

August 13, 2024

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Employee Rating

Had an issue with my truck. Mechanical issues and warranty issues. James Wood Motors handled everything completely and got me back up and running More

by JIMBOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carey Williams

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Aug 13, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I'm thrilled to hear that we were able to assist you with the mechanical and warranty issues on your truck. At James Wood Chevrolet Buick GMC Decatur, I strive to ensure our customers are back on the road as quickly as possible. I appreciate your feedback and hope to see you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 07, 2024

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Employee Rating

Great Job as usual. Not happy with the warranty I purchased but not the service department problem. Shawn tries hard to get everything done in a timely matter. More

by JHUTCHISON0
Recommend Dealer
Yes
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Aug 09, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words. We truly appreciate your feedback and are glad to hear that you had a positive experience with Shawn in our service department at James Wood Chevrolet Buick GMC Decatur. We also acknowledge your concerns regarding the warranty and would love to discuss this further with you. Please feel free to reach out to us anytime. We look forward to seeing you again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 06, 2024

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Employee Rating

Shawn Hooe and he service department has always been excellent! Highly recommended. Bought every vehicle from James Wood since 1995. More

by CGFITCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 07, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic review! I greatly appreciate your loyalty and I am thrilled to hear that you’ve consistently had excellent service from our team at James Wood Chevrolet Buick GMC Decatur. Your recommendation means a lot to me! I look forward to serving you again in the future. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 04, 2024

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Employee Rating

Quick turnaround on the repairs, Shawn H. is the best service manager around! Highly recommend James Wood for any vehicle needs. More

by BRETTG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 06, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Brett, for your fantastic review! We're thrilled to hear that you had a quick turnaround on your repairs and that our service manager made a positive impact on your experience. Your recommendation means a lot to us at James Wood Chevrolet Buick GMC Decatur. We look forward to assisting you with any of your future vehicle needs! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 03, 2024

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Employee Rating

I forgot the mailer I received and the service organizer said it was not a coupon just their regular price and the next day I received a flier in the mail from another auto service company advertizing the More

by VLSCHAFERHELOTES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Huff , Krystal Gipson, Zach Rhine

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Aug 06, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback. I understand your concerns regarding the pricing and the service department's organization. It's important to me that our customers feel satisfied with their experience at James Wood Chevrolet Buick GMC Decatur. If you'd like to discuss this further or if there's anything we can do to assist you, please feel free to reach out. I appreciate your insight and hope to have the chance to serve you better in the future. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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