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Shawn Hooe
Shawn Hooe at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Shawn Hooe | Page 34

Service Advisor

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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4.9
372 Reviews
4.9

372 Reviews

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372 Reviews of Shawn Hooe

May 20, 2024

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Employee Rating

Great job on my aftermarket automatic steps. The fact that Karen was able to reference and quote a brand of aftermarket retracting steps to replace the OEM automatic steps that did not meet my r More

by wkessinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Karen Pattison

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May 22, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the 5-star review! I am thrilled to hear that Karen provided excellent service by finding the perfect aftermarket retracting steps for you. It's great to know that our service department accommodated your needs by providing a loaner vehicle during the installation process. I appreciate your business and look forward to assisting you in the future. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 20, 2024

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Very quick, very helpful. Rocco set us up and we were able to get in and out on a Saturday! More

by cole007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rocco Rotundo, Carey Williams, Nick Huff, Bryan Stanley, David Stokes , Krystal Gipson, Andrew Jezierski, Paul Johnson, Zach Rhine

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May 22, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your positive experience! I'm thrilled to hear that Rocco provided quick and helpful service, allowing you to get in and out efficiently on a Saturday. I appreciate your feedback and hope to see you again at James Wood Chevrolet Buick GMC Decatur! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 19, 2024

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Employee Rating

I’ve lived in Wise county all my life and James woods is the only dealer I’ve done business with. Great people. More

by Richard horton
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cathy Spurgeon, David Stokes

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May 21, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for choosing James Wood Chevrolet Buick GMC Decatur, we appreciate your loyalty and trust in us. We are thrilled to know that you had a great experience with our team. Looking forward to serving you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 18, 2024

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Employee Rating

The staff are always quick & willing to help. I’ve had Shawn As my service rep for many years & he’s always gone way above & beyond to keep me informed & taken good care of. I appreciate y’all ve More

by DLEATHERMAN614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 21, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us! I am thrilled to hear that Shawn has provided you with exceptional service over the years. I truly appreciate your kind words and loyalty to James Wood Chevrolet Buick GMC Decatur. I look forward to continuing to provide you with the highest level of service in the future. See you next time! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 18, 2024

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I don't mind waiting in the wait room. The chairs and atmosphere are comfortable. I like getting my tires rotated at oil change, and the complimentary car wash is a plus. More

by shannaj88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 21, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for sharing your experience, Shanna! We're thrilled to hear that you find our waiting room comfortable and enjoy the complimentary services like the car wash. We look forward to seeing you again for your next tire rotation and oil change at James Wood Chevrolet Buick GMC Decatur! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 11, 2024

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1 1/2 hours for a scheduled appointment. That is long for a service, I think. More

by jflory44
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 14, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your feedback with us. I strive to provide efficient and timely service to all our customers, and I appreciate your patience. If you have any further concerns or need assistance, please feel free to contact me. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 10, 2024

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Employee Rating

Service department was excellent and very clean. All of the service advisers were so happy and courteous. I will return for all of my work. More

by PLUMLEEREALESTATE
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Print
May 13, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words about our service department at James Wood Chevrolet Buick GMC Decatur! We're thrilled to hear that you had an excellent experience with our team of happy and courteous service advisors. We look forward to welcoming you back for all your future service needs. Drive safely! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 10, 2024

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I had a great experience with my most recent service at James Wood Motors GMC More

by colleenrenee
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 13, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Colleen, for sharing your positive experience with us at James Wood Chevrolet Buick GMC Decatur. We're thrilled to hear that you had a great service visit with us. We look forward to welcoming you back in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 10, 2024

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Wonderful service as usual. Shawn is the best to work with! Even if your Denton dealership had great service, we would still come to Decatur! More

by lpotter3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 13, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! We are thrilled to hear about your positive experience with us at James Wood Chevrolet Buick GMC Decatur. Shawn will be delighted to know that he made a difference during your visit. We appreciate your loyalty and look forward to continuing to provide you with excellent service in the future. Thank you for choosing us! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 05, 2024

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Employee Rating

Very friendly and courteous. Slight snag is that they forgot to wash my truck after service. More

by DLZBUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 09, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to provide this feedback about your service experience. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to contact me if you’d like to discuss anything in greater detail. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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