Shawn Lagundo | Page 8

Excellent transaction. Quick and efficient. Upfront transparent quote. Would do business with Annapolis Hyundai again. Quick and efficient. Upfront transparent quote. Would do business with Annapolis Hyundai again. More

by frankgroblewski Verified Customer Verified Customer

Report | Print

Event with an appointment, it takes 2 1/2 hours for a simple oil change, air filter and tire rotation. I regret having the maintenance package due to the amount of time i have to take off work to get se simple oil change, air filter and tire rotation. I regret having the maintenance package due to the amount of time i have to take off work to get services completed. More

by thehealthyhound16 Verified Customer Verified Customer

Report | Print

Shawn and all the folks at Annapolis were fantastic. The experience was stress free, they were knowledgeable, and I never felt like I was under any pressure. This was very refreshing, especially since The experience was stress free, they were knowledgeable, and I never felt like I was under any pressure. This was very refreshing, especially since my experience at another local Hyundai dealership was so negative. More

by ryandabbieri Verified Customer Verified Customer

Report | Print

Shawn was prompt, communicative, and kind. He answered all my questions and made sure to review things with me if I didn’t understand. He answered all my questions and made sure to review things with me if I didn’t understand. More

by s08lbutler Verified Customer Verified Customer

Report | Print

Crowded but service was on time, professional and the free car wash was a great bonus free car wash was a great bonus More

by BGIBSON1466 Verified Customer Verified Customer

Report | Print

The worst service I have ever had a car dealership. They were good a long time ago and then Karen left the service department as the manager. They absolutely do not care about their customers today. They were good a long time ago and then Karen left the service department as the manager. They absolutely do not care about their customers today. RUN! It is nearly impossible to get the service manager to return a phone call. They've had my car a month and I can't get anybody to tell me what's going on. More

Report | Print

Hard to rate the dealership as a whole. The departments are so different! Our sales experience was great, but our service experience was so bad, I don’t think I can give them more than a The departments are so different! Our sales experience was great, but our service experience was so bad, I don’t think I can give them more than a 2 overall. Had a catalytic converter fail at 34,000 miles. Scheduled for a Thursday and was told 3-4 hours. ZERO work done on Thursday. Told me they’d get to it Friday. ZERO work done Friday! Promised (yes, they said “I promise”) they’d have a crew in Saturday to do it. ZERO work on Saturday. Closed Sunday and Monday. Service manager assured me it would be done first thing Tuesday. Finally got the car back about 3:00 pm Tuesday - FIVE DAYS after the scheduled work! Totally unacceptable!! More

Report | Print

Annapolis Hyundai treated me with excellent professional help in the buying of my new car. I was impressed with their team work I highly recommend them help in the buying of my new car. I was impressed with their team work I highly recommend them More

by bking0058 Verified Customer Verified Customer

Report | Print

The dealership was clean, organized, and welcoming. We were greeted within seconds of arrival and Shawn was professional, courteous, and focused on us. He was very informative and extremely helpful. He We were greeted within seconds of arrival and Shawn was professional, courteous, and focused on us. He was very informative and extremely helpful. He was willing to go the extra mile to make sure we got our questions answered. Overall the process was relaxed and the best we have ever experienced. More

by pmarchione0 Verified Customer Verified Customer

Report | Print

Had a great experience working with Shawn. I never felt pressured into a sale, and his patience with me over the course of a few months was exceptional. The end result was exactly what he had I never felt pressured into a sale, and his patience with me over the course of a few months was exceptional. The end result was exactly what he had predicted when I walked in - he was going to sell me on a great vehicle at what my budget was, and he did. More

by Kevin A. Koski Verified Customer Verified Customer

Report | Print