Shawn Lagundo | Page 9

Crowded but service was on time, professional and the free car wash was a great bonus free car wash was a great bonus More

by BGIBSON1466 Verified Customer Verified Customer

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The worst service I have ever had a car dealership. They were good a long time ago and then Karen left the service department as the manager. They absolutely do not care about their customers today. They were good a long time ago and then Karen left the service department as the manager. They absolutely do not care about their customers today. RUN! It is nearly impossible to get the service manager to return a phone call. They've had my car a month and I can't get anybody to tell me what's going on. More

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Hard to rate the dealership as a whole. The departments are so different! Our sales experience was great, but our service experience was so bad, I don’t think I can give them more than a The departments are so different! Our sales experience was great, but our service experience was so bad, I don’t think I can give them more than a 2 overall. Had a catalytic converter fail at 34,000 miles. Scheduled for a Thursday and was told 3-4 hours. ZERO work done on Thursday. Told me they’d get to it Friday. ZERO work done Friday! Promised (yes, they said “I promise”) they’d have a crew in Saturday to do it. ZERO work on Saturday. Closed Sunday and Monday. Service manager assured me it would be done first thing Tuesday. Finally got the car back about 3:00 pm Tuesday - FIVE DAYS after the scheduled work! Totally unacceptable!! More

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Annapolis Hyundai treated me with excellent professional help in the buying of my new car. I was impressed with their team work I highly recommend them help in the buying of my new car. I was impressed with their team work I highly recommend them More

by bking0058 Verified Customer Verified Customer

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The dealership was clean, organized, and welcoming. We were greeted within seconds of arrival and Shawn was professional, courteous, and focused on us. He was very informative and extremely helpful. He We were greeted within seconds of arrival and Shawn was professional, courteous, and focused on us. He was very informative and extremely helpful. He was willing to go the extra mile to make sure we got our questions answered. Overall the process was relaxed and the best we have ever experienced. More

by pmarchione0 Verified Customer Verified Customer

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Had a great experience working with Shawn. I never felt pressured into a sale, and his patience with me over the course of a few months was exceptional. The end result was exactly what he had I never felt pressured into a sale, and his patience with me over the course of a few months was exceptional. The end result was exactly what he had predicted when I walked in - he was going to sell me on a great vehicle at what my budget was, and he did. More

by Kevin A. Koski Verified Customer Verified Customer

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This is the second vehicle I've purchased from this dlr. I did not have a good experience with them before, but returned because they had the car I wanted. I purchased a CPO, they then delivered to my house I did not have a good experience with them before, but returned because they had the car I wanted. I purchased a CPO, they then delivered to my house...on empty. The fluids were not topped off, so I need to return yet again. I called about the extended warranty and they never called me back. There are some very nice and well meaning people, unfortunately, not a very professional operation. More

by Hyundai No2 Verified Customer Verified Customer

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Mo and the whole team was great to work with. Highly recommend this dealership. Would definitely recommend. Highly recommend this dealership. Would definitely recommend. More

by ericccelli Verified Customer Verified Customer

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The service center is much better than before. We have had excellent service the last two visits. Thank you!! We have had excellent service the last two visits. Thank you!! More

by fwsanch Verified Customer Verified Customer

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Had a wonderful experience here at Hyundai Annapolis. I cannot say enough great things about Shawn. He was attentive and not pushy. Made the buying experience as smooth as possible. I cannot say enough great things about Shawn. He was attentive and not pushy. Made the buying experience as smooth as possible. More

by maryhuecreative Verified Customer Verified Customer

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