Shawn Lewis | Page 2

I had 3 sales people emailing me, and it still took over a week just to get photos! And another week to purchase. I have no idea who two of the names on this survey even were! I never spoke to anyone but a week just to get photos! And another week to purchase. I have no idea who two of the names on this survey even were! I never spoke to anyone but sales. No one called me to explain paperwork. No one walked me through what I was signing. I have no signed paperwork from the dealer, and nothing was overnighted. I don't know how the title or the dealer plates work, and I had no idea when or if things were received. I specifically asked for certain features on the car that I wanted, and was told this car had. It arrived without at least 3 on that list that I was told it had. The interior was scratched filthy, and there are slices cut in the leather. a sales manager reached out to me after it was delivered. When I told him about the flaws and missing features, he said he'd look into it and get back to me. So far: nothing. Hard to give any stars for the experience that I had. More

by tinkerdebbie1 Verified Customer Verified Customer

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We had a very pleasant car buying experience here! Jaydon was extremely knowledgable, helpful and accommodating as was everyone we had contact with. We didn’t feel at all pressured, which was a refre Jaydon was extremely knowledgable, helpful and accommodating as was everyone we had contact with. We didn’t feel at all pressured, which was a refreshing change over other dealers. This first experience will surely make us return! More

by mdcantrell27 Verified Customer Verified Customer

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A great, simple experience with the team always responsive, thoughtful, fair. We love the car, the transparency of the process and great pricing. responsive, thoughtful, fair. We love the car, the transparency of the process and great pricing. More

by ADAM.MIZEL Verified Customer Verified Customer

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Easy buying process, which took a lot less time than most dealerships. I liked the no haggle pricing process. Thanks! dealerships. I liked the no haggle pricing process. Thanks! More

by ddtinkler Verified Customer Verified Customer

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Shawn went above and beyond with the best customer service I’ve ever experienced at a dealerships service department!!!!! service I’ve ever experienced at a dealerships service department!!!!! More

by ALYSSAJAYNE Verified Customer Verified Customer

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It was a great experience and we will definitely be back to purchase our next vehicle. to purchase our next vehicle. More

by twolfe4999 Verified Customer Verified Customer

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Ellen Franklin was excellent to work with and made the buying process easy! This was the first time I bought a car sight unseen and Ellen made sure to tell me all the details of the car including any nick buying process easy! This was the first time I bought a car sight unseen and Ellen made sure to tell me all the details of the car including any nicks or scratches which I really appreciated. More

by tjhallett22 Verified Customer Verified Customer

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It was AWESOME! They got my vehicle in fast and I was out the door in no time! Thank you, They got my vehicle in fast and I was out the door in no time! Thank you, More

by stekcjones Verified Customer Verified Customer

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Scheduled a loaner for oil change. Loaner not available. Scheduled a pick up… called to Walser… they got ‘new’ phone system and inadvertently hung up on me. Shawn was awesome! Timely Loaner not available. Scheduled a pick up… called to Walser… they got ‘new’ phone system and inadvertently hung up on me. Shawn was awesome! Timely and friendly… kept up his end of the conversation. Plus side to the hassle… Walser comped my oil changed which was very nice! More

by jjoseph120 Verified Customer Verified Customer

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Always easy to work with the team at Walser. Shawn was very helpful and kept me informed. Post Covid it seems like the delay in requesting service appointment and the actual date of service has Shawn was very helpful and kept me informed. Post Covid it seems like the delay in requesting service appointment and the actual date of service has continued to lengthen. The earliest appointment was nearly 30 days out from when I contacted the service department to set the appointment. I have experienced similar delays in the past. But the service has always been very good. More

by shawn.sullivan Verified Customer Verified Customer

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