Shawn Lewis | Page 3

I recently had an oil change at the Jaguar dealership in Wichita, KS and was very disappointed. I had requested a loaner car to drive when I made the online appointment. They did not have record of my requ Wichita, KS and was very disappointed. I had requested a loaner car to drive when I made the online appointment. They did not have record of my request. I was told the one loaner they had was not available as it had 2 nails in the tires. The car had been turned in Friday, and they had not repaired it yet. I arrived at 9:30 on a Monday morning from out of town. He said there were no other cars available after I asked for a different one as it is a liability issue. I felt like he didn’t go out of his way to locate another vehicle or offer any solutions. The local Uber driver was more customer service oriented than he was. When I went to pick up the vehicle after the oil change, I asked if a complementary wash was provided. I was told the car wash was broken and they couldn’t wash it. This has been the case the last 2 times I’ve been to this dealership for an oil change. I picked up my vehicle about 12:30p. I was contacted about 4p by the salesman and asked if I was still in town as the service technician had forgotten to replace the engine cover after the oil change. I had not started my trip home, so I drove back to the dealership. Upon arrival, there was no one in the office or garage. My husband found the engine cover laying inside the garage and proceeded to replace it himself. Again, no one was around. I was never contacted to verify it was indeed replaced, since the part was gone-if they even noticed. Needless to say, there were several factors in this experience that I was extremely displeased with and I had higher expectations for a Jaguar dealership. Next oil change I will take my vehicle elsewhere. More

by jbanninger Verified Customer Verified Customer

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So easy to work with. Ellen was amazing. They made the transaction a wonderful experience. Ellen was amazing. They made the transaction a wonderful experience. More

by booburks Verified Customer Verified Customer

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Jaydon was very helpful! He could answer any question I asked. He listened to everything I wanted in the vehicle. I would recommend Jaydn to my friends and family for sure! He could answer any question I asked. He listened to everything I wanted in the vehicle. I would recommend Jaydn to my friends and family for sure! More

by kimberschlick Verified Customer Verified Customer

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We have best service in Land Rover Wichita. They helped us and they stayed late for us on Saturday. They helped us and they stayed late for us on Saturday. More

by saqibmush23 Verified Customer Verified Customer

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