Shawn Murray
Shawn Murray at Secor Subaru
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Shawn Murray | Page 5

Service Director

Secor Subaru

501 Broad Street
New London, CT 06320

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4.6
71 Reviews

Started in automotive 20 years ago. Worked as porter, parts delivery drivers, parts counter, service advisor, now service manager. Own a Subaru myself.

Dealership Experience

2 yrs, 3 mos

Industry Experience

22 yrs, 1 mo

4.6

71 Reviews

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71 Reviews of Shawn Murray

January 23, 2023

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Employee Rating

Verbal Communication was good. Quick checkout process. Only issue was that Dealership did not read the self drop off key envelope regarding a separate issue I wanted taken care of. More

by StraightBlue2
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Sarah Connolly, Kyle Pullen , Joycelyn Mata

Jan 24, 2023

Secor Subaru responded

Thank you for taking the time to share this experience. I'm sorry to hear your issue was not resolved and encourage you to contact me directly so we can discuss the situation in greater detail. Respectfully, Shawn Murray - Service Manager - smurray@secorauto.com

January 02, 2023

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Drove in with a "noise". Toldyhe car eas safe to drive. Got a quick appointment and a loaner car. More

by JAFOB
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sarah Connolly, Anastacia Rebell, Kyle Pullen , Joycelyn Mata

Jan 03, 2023

Secor Subaru responded

Thank you for your excellent review! We appreciate your 5 stars! -Secor Subaru

December 03, 2022

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My college son came home from Maine over Thanksgiving break with a major break problem. We called the Service Dept on Friday after Thanksgiving and explained the situation. They got his car right in an More

by Lauralowry2
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kyle Pullen

Dec 05, 2022

Secor Subaru responded

We're sorry to hear about your son's brake issues, but we're glad we could help fit them into the schedule to take care of it! Thank you for taking the time to give us a chance to show you five-star car and earn your business! We hope to see you again! Thank you! - Secor Subaru

November 29, 2022

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Outstanding service! My daughters car sounded strange warming up ‘06 Forester- Sean listened to my concerns, kept the car over the weekend because the sound was tied to More

by Cathy 65
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Recommend Dealer
Yes

Other Employees Tagged: Joycelyn Mata, Thank you to the polite, friendly and excellent driver who dropped me off at work and then came back midday to bring me back to Subaru to get my car. I couldn’t have done this without his help!

Dec 01, 2022

Secor Subaru responded

Thank you for sharing this experience, Cathy! We appreciate you trusting Sean & the Secor Subaru team with your daughter's Forester and hope you won't hesitate to reach out if we can be of service again in the future!

November 22, 2022

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The dealer performed the service required in a professional manner and returned a clean car. More

by ROBERTDANABURGE
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Recommend Dealer
Yes

Other Employees Tagged: Anastacia Rebell, Kyle Pullen

Nov 23, 2022

Secor Subaru responded

Thank you, Robert! We're happy we could help make this an easy service visit! - Secor Subaru

November 18, 2022

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Great service! Jocelyn was wonderful! Had me in and out in a very reasonable time. More

by LARRYB101
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joycelyn Mata

Nov 18, 2022

Secor Subaru responded

This is what we love to hear, Larry! Jocelyn and the rest of our team look forward to seeing you next time at Secor Subaru!

October 28, 2022

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The Dealership was fast and efficient. Great customer service and knowledgeable mechanics. Gave me a rental car until mine car was finished. More

by Deeghan73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Eggert, Don Culley, Kayleigh Sweet-Trew, Sarah Connolly, Anastacia Rebell, Kyle Pullen , Joycelyn Mata, Kevin O'Donovan, Dan Smith, The person that sold us our car. Frank or free the desk around the partisan by the window. He was excellent, very caring person.

Oct 28, 2022

Secor Subaru responded

Thank you for the fantastic feedback! We appreciate you trusting the Secor Subaru team with your service needs and hope to see you again next time!

October 20, 2022

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Always a pleasure to stay and read the paper in the waiting area. Nice and clean with pleasant employees. More

by BEAVERMP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 20, 2022

Secor Subaru responded

Thanks for the five stars! We hope to see you back here at Secor Subaru for all of your future automotive needs!

October 03, 2022

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The service department treated me respect and was extremely professional. They planned for a loner vehicle since it is as uncertain on the time it would take to fix my car. They have a get it done More

by DMHARRIS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sarah Connolly , Joycelyn Mata

Oct 05, 2022

Secor Subaru responded

Thank you for the wonderful feedback about your recent experience with our team! We appreciate the kind comments and hope we can be of service to you again in the future. Take care! - Secor Subaru

September 27, 2022

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Employee Rating

Service advisor Jocelyn Mata was knowledgeable about issue with my car and Subaru loaner car. She was very professional and helpful. More

by MACRN0320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joycelyn Mata

Sep 27, 2022

Secor Subaru responded

Thank you for sharing your experience working with Jocelyn at Secor Subaru! We look forward to seeing you next time!

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