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Shawn Richter
299 Reviews
299 Reviews of Shawn Richter
September 14, 2020
Good enough guys, but they still didn't fix the rattle noise problem. Also they say 15% or 5,000 miles on oil change, but for the second time in a row they put a oil change sticker on the windshield that noise problem. Also they say 15% or 5,000 miles on oil change, but for the second time in a row they put a oil change sticker on the windshield that says 4000 miles. The quality of my 2019 Ridgeline is just not there which speaks to Honda as a manufacturer (and not these guys). Wish everything on the truck was as it should be. Again, not the guys fault. More
by mnhntr1
Verified CustomerOther Employees Tagged: Andrew Nelson
September 13, 2020
Excellent service as always!!! Staff is always friendly. Service is always completed in a timely manner. We are always happy with Rapids Honda Service. You will not be disappointed! Thanks again! Service is always completed in a timely manner. We are always happy with Rapids Honda Service. You will not be disappointed! Thanks again! More
by andreaderr
September 08, 2020
Good service, they always get things done right and in a timely manner. Customer service is great. Would highly recommend the Rapids Honda service team for anything you need done with your vehicle. timely manner. Customer service is great. Would highly recommend the Rapids Honda service team for anything you need done with your vehicle. More
by rjs
Other Employees Tagged: Chad Zastrow, Shane Stegeman
September 03, 2020
Tech stripped drain plug and now oil is leaking. Brought it back and advisor claimed it was normal wear and tear and wanted $500 to replace oil pan. Came in for a simple oil change and left with a leaking c it back and advisor claimed it was normal wear and tear and wanted $500 to replace oil pan. Came in for a simple oil change and left with a leaking car. Dealership won’t own up to their mistakes. This is the best place to go if you want to take your working car in and add a oil leak feature! Integrity lost! More
by FY
Other Employees Tagged: Chad Zastrow
September 03, 2020
2nd time I brought my car in for a simple oil change with an appointment. Not only did it take longer than an hour, but the plug was stripped in the process and I was charged to fix it. Not happy. On the an appointment. Not only did it take longer than an hour, but the plug was stripped in the process and I was charged to fix it. Not happy. On the flip side, they provided me a rental car while they waited for the part to be delivered and installed. So 2 stars for always having a smile on their faces, but think the dealership should have owned up to the stripped plug and taken care of it. Especially since the last 2 oil changes have been at this dealership. More
by R T
September 01, 2020
Great Job by the staff!!!! Fun environment and atmosphere. Shawn was amazing and the work done by the mechanic was top notch, will definitely be bringing my car back! atmosphere. Shawn was amazing and the work done by the mechanic was top notch, will definitely be bringing my car back! More
by tatgejoshua
September 01, 2020
I wish they would have taken care of the problem with my engine light that came on after servicing the timing belt. The light disappeared before I got back to the dealership and they said that there is noth engine light that came on after servicing the timing belt. The light disappeared before I got back to the dealership and they said that there is nothing they could do if the light is not on anymore. More
by jzschultz7485
Other Employees Tagged: Ryan Sangren, Sarina
August 31, 2020
Called in last minute to schedule maintenance on my Pilot. Prompt, courteous and professional preventive maintenance service. Customer Service Tech realized I was not up to date on all of my PM items Pilot. Prompt, courteous and professional preventive maintenance service. Customer Service Tech realized I was not up to date on all of my PM items and was able to pull my car back around it get it completed on the same visit. They washed my car which is always a nice touch too.... (Cornerstone doesn't always do this) More
by MDG331
August 27, 2020
Ryan Sangren was very friendly and helped me navigate the used car process and explained all the benefits of buying my SUV with Rapids Honda. I have taken great advantage of the included weekly car washes. used car process and explained all the benefits of buying my SUV with Rapids Honda. I have taken great advantage of the included weekly car washes. Everyone at the dealership has been friendly every time I've been there. Shawn Richter helped me the other day. Keep up the good work. More
by CA
Other Employees Tagged: Ryan Sangren
