Shawn Risner | Page 32

2016 Accord...Fantastic experience!!! Decided to take a quick trip to Roush in order to "look" at an Accord that my husband saw on the lot and thought I may like. I had absolutely no inte Decided to take a quick trip to Roush in order to "look" at an Accord that my husband saw on the lot and thought I may like. I had absolutely no intention of buying that day nor did I actually believe I would like the car enough to even give it a second thought. Well, I loved it. It may have been the intoxication of the new car smell or just the fact that this is a beautiful car that rides exceptionally well but whatever the reason, I was smitten. I explained to Shawn that I was interested, however had three months left on my current lease and was "upside down" which left me no choice but to walk away and wait until December. Shawn was able to work something out that allowed me to purchase the car right then without rolling over any money from my lease. (He was able to think outside of the box which is a quality that is extremely hard to come by these days) Better still, I didn't spend my entire day inside of a dealership (a total of 2.5 hours) and they didn't push me to purchase anything extra. It was so refreshing!! I had a terrible experience with Byers Chevy and Lindsay Honda and decided that all dealers/sales associates were (insert bad word here) BUT SHAWN RISNER was able to change that perception and make my experience not only fun but worthwhile. If this dealership continues treating customers they way they should be treated, I will forever shop at Roush Honda!!!! I don't want to forget the other two people I worked with so bear with me. Elise Swingle was funny, sweet, prompt with replies and was not at all pushy. Karen Matthews was fun, to the point and not at all like anyone I have ever dealt with where vehicle financing is concerned. Didn't try to sell anything to me that I didn't want and explained some things that helped me better understand what services would best fit my needs. I can say only wonderful things about every single person I encountered. THANK YOU ALL SO MUCH! More

Report | Print

Customer oriented service, no haggle Shawn was very attentive but never pushy. He was very knowledgeable and helped us pick the right car for our family. He had our best interest in mind Shawn was very attentive but never pushy. He was very knowledgeable and helped us pick the right car for our family. He had our best interest in mind and never at any point did I feel he was trying to push us for something that wasnt right for us. Thank you, Shawn, for a great experience! More

Report | Print

Outstanding Service from Sales to Delivery I stopped in the dealer just to look at a specific color on the 2016 Pilots and Shawn Risner helped me out. He let me know that the dealership did ha I stopped in the dealer just to look at a specific color on the 2016 Pilots and Shawn Risner helped me out. He let me know that the dealership did have that color and he'd be happy to set me up with a test drive. I told him I was from the Cleveland area about 130 miles away and really wasn't looking to buy anything at this time. Shawn let me know immediately that he was ok with that and that the policy of the dealership was not to "hunt down" customers like many others do. He seemed like a very straight forward guy so I agreed and took the car for a ride. When I returned he simply inquired as to what I thought of the car. It was everything I expected and he simply asked if there is anything else he could help me with. I told him where i was in the process and he then helped me get my trade-in appraised and we called it a day. Over the next couple of days I spoke with 8 other dealerships (and to this day am still getting hounded by most of them) and decided to go ahead and make the purchase. When I called Shawn back and let him know what I could pay for the car he worked with me on the price and the trade in and we made the deal. We drive other Honda's and will continue to do so as we really like the product, however, I am also willing to make the drive to Westerville to work with Shawn and Roush Honda on my next purchase. The service from Shawn to Casey (sales manager) to the finance process was quick and seamless. Truly the easiest purchase I've made of a new car. I can't recommend Roush any more and would definitely ask to work with Shawn if you're in the market. More

Report | Print

Great car-buyring experience decided to buy a Honda CRV through Costco Buyer's Program. Never owned a Honda before, so I didn't know much about the local Honda Dealers. Everyone decided to buy a Honda CRV through Costco Buyer's Program. Never owned a Honda before, so I didn't know much about the local Honda Dealers. Everyone at Roush was very friendly. No pressure to buy, answered all of my questions, found me a great rate with Honda Financial Services, and even qualified me for an additional discount! Shawn Risner was fantastic! Very knowledgeable and helpful. I liked the fact that many of the employees were Vets, and that the store is employee-owned. More

Report | Print

Amazing first car buying experience!! Today I just bought my very first car. And thanks to Roush Honda and, specifically, Shawn Risner, the experience was a great one. I walked into the de Today I just bought my very first car. And thanks to Roush Honda and, specifically, Shawn Risner, the experience was a great one. I walked into the dealership thinking I knew what I wanted. I had done my research. Shawn showed me some additional options but allowed me to me to make the ultimate decision. He also was very respectful to my budget. I knew what I wanted to pay and he was willing to give it to me for that, even less actually. Truly an amazing experience! Next time I know of someone who needs a car, I will send them to Roush to see Shawn! Thank you Shawn and Roush Honda team! More

Report | Print

Very good Service - Bought a new Van My wife and I just purchased a brand new van from Roush Honda and it was a tremendous experience, all due to our salesman Shawn Risner. He was very po My wife and I just purchased a brand new van from Roush Honda and it was a tremendous experience, all due to our salesman Shawn Risner. He was very polite, honest, caring and willing to listen. He didn't push the topic and worked at our pace, which I really respected. I didn't feel pressure from him which is something I greatly value when shopping for a car. Karen, who helped us with our paper work, was also great to work with. She was very kind and well prepared allowing us to get our paper work done quickly. Shawn, thanks again for everything you did for my family and I. I really appreciate the experience and the car you helped us choose. Sincerely, Scott Harris More

Report | Print

Great Experience! I went to Roush Honda looking for a new car and ended up buying one the same day. It was a fast, friendly and great experience and I will definitely b I went to Roush Honda looking for a new car and ended up buying one the same day. It was a fast, friendly and great experience and I will definitely be going back. Shawn Risner was so helpful and he really was looking out for my best interest. I have told so many people how great my experience at Roush Honda was and I will continue to do so. Thanks!! More

Report | Print

Unexpectedly fabulous! I arrived at the dealership with confusion and uncertainty about my current lease, which was scheduled to expire at the end of the month. I wasn't su I arrived at the dealership with confusion and uncertainty about my current lease, which was scheduled to expire at the end of the month. I wasn't sure if I should buy out my vehicle or look at leasing another one; however, in my mind there was a glitch. I was significantly over my allotted mileage per the lease agreement and didn't think getting into another lease was an option...that is until Shawn Risner, the most wonderful car salesman I know of, entered the picture. From the moment he shook my hand and asked how he could help me until the moment he shook my hand once again, to put me into my shiny brand new vehicle, he was a delight to do business with! I could tell from the start that it was more than just a 'car deal' to Shawn. He genuinely cares about his customers and takes the time to get to know you. I don't warm up to people easily, but with Shawn and his humor, warm personality, and sincere nature, I couldn't help but like the guy. I am beyond ecstatic with my new car and am even more grateful for the experience that I know has a great deal to do with Shawn's involvement. I also want to acknowledge John Newton, the former salesman in my previous lease, who welcomed me again and assured me of his involvement in the new deal. I am thankful for him and his commitment to customer satisfaction as well. Overall, my experience is hard to pin down to just a few words other than to say it was unexpectedly fabulous! More

Report | Print

Great Buying Experience! I had never bought a car from Roush Honda before and I purchased a 2015 CR-V EX-L. I worked with Shawn Risner and he did everything that he said he w I had never bought a car from Roush Honda before and I purchased a 2015 CR-V EX-L. I worked with Shawn Risner and he did everything that he said he was going to do and then some. He was very considerate of my time which I greatly appreciated. Explained everything to me so I could understand it without being confused. It was great to finally work with a professional in the car industry. I would definitely recommend Roush Honda to anyone looking to purchase there next car. More

Report | Print

Best Ever! Shawn Risner made my tentative car shopping experience comfortable and even exciting. He was informative and available and I must say patient as I to Shawn Risner made my tentative car shopping experience comfortable and even exciting. He was informative and available and I must say patient as I took my time to come back to the dealership several times before deciding. There was no pressure, just everything I needed to make the best decision for me. My previous car, an Element, came from Roush and I had a similar experience then with Dave McCamon. The Dealership and the sales folks are great. I might add that sitting down with Karen in Finance was painless too! I just LOVE my new HR-V!! (I couldn't part with the Element, however, it's in the garage for those special times) More

Report | Print