Shawn Wells
Shawn Wells at Landers Toyota NWA

Shawn Wells | Page 3

Service Director

Landers Toyota NWA

411 South Metro Parkway
Rogers, AR 72758

Contact Me
not yet
rated
102 Reviews
not yet
rated

102 Reviews

Write a Review

102 Reviews of Shawn Wells

May 07, 2023

Dealership Rating
Employee Rating

Wrong quote for what happened with my car. Let customer waiting for an hour and don’t care what problem they have More

by datcao1305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Johnson

May 08, 2023

Landers Toyota NWA responded

Thank you for discussing this with our Service Director and we apologize for the issue that you had on Saturday. We have marked your file to work specifically with the advisor that you have requested to work with going forward. We will continue to train at all times on how best to handle each client's needs in the most efficient and professional manner.

April 06, 2023

Dealership Rating
Employee Rating

I have purchased a vehicle at this dealership before, excellent service very helpful there for me anytime I had a question, purchased another vehicle again very excellent service very helpful highly reco More

by Thomasjanetlea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josh Quinn, Bill Nabors , Taylor Trailor

Apr 07, 2023

Landers Toyota NWA responded

Thomasjanetlea, thank you for the 5-star review! We're happy to hear all the kind words and positive feedback regarding your visit to Landers Toyota NWA. We appreciate your loyalty as a customer and continued business. We look forward to serving you for many years to come! Please let us know if we can help with any sales or service needs in the future. Enjoy your new Toyota!

March 22, 2023

Dealership Rating
Employee Rating

Starting with the phone call to order the part, to confirmation of receiving the part,. setting of the service appointment to the installation, all expectations were met. The staff that I had contact More

by haevert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Murrah, Chris Johnson , Mark Daniels, Tim Doran, Johnny Guiterez, Jason Jones, Lake Mills, Skye Moler, Seth Snyder

Mar 23, 2023

Landers Toyota NWA responded

haevert, thank you for the 5-star review! It's great to hear everything went so smoothly for you from start to finish. We love to read these types of reviews. Please let us know if we can help with anything in the future. We look forward to seeing you next time!

March 01, 2023

Dealership Rating
Employee Rating

Best dealer around, best service I have experienced, best tech I have ever seen or had work on my vehicle. More

by Jdpedersen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Murrah, Chris Johnson , Mark Daniels, Tim Doran, Johnny Guiterez, Jason Jones, Lake Mills, Jacob pedersen

Mar 02, 2023

Landers Toyota NWA responded

Jdpedersen1, thank you for the 5-star review! These are the types of reviews we love to read. It's awesome to hear our service department took great care of you during your visit. We hope to see you again in the future for any sales or service needs.

January 30, 2023

Dealership Rating
Employee Rating

Very professional and friendly. Also very knowledgeable about concerns on my vehicle. Very good job. More

by Masonsown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Johnson , Tim Doran, Johnny Guiterez, Jason Jones, Lake Mills, Skye Moler

Jan 31, 2023

Landers Toyota NWA responded

Masonsown, thank you for the 5-star review! It's great to hear everyone took such great care of you. We hope to see you again soon for any sales or service needs.

January 13, 2023

Dealership Rating
Employee Rating

We are very happy with the service we receive At Landers Dealership. Friendly and knowledgeable. More

by SHUN316678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Murrah, Chris Johnson , Mark Daniels, Tim Doran, Johnny Guiterez, Jason Jones, Lake Mills, Skye Moler, Seth Snyder

Jan 13, 2023

Landers Toyota NWA responded

SHUN316678, thank you for the 5-star review! We appreciate the kind feedback and positive comments and hope we can continue serving you for years to come. We'll see you next time!

November 17, 2022

Dealership Rating
Employee Rating

Washing option is very poor, my car was not washed properly, not dried as well More

by niteshraj1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Murrah, Chris Johnson , Mark Daniels, Tim Doran, Johnny Guiterez, Jason Jones, Lake Mills, Skye Moler, Seth Snyder

Nov 18, 2022

Landers Toyota NWA responded

niteshraj1, thank you for the feedback. We appreciate your business and hope to see you again soon.

August 29, 2022

Dealership Rating
Employee Rating

Friendly people. Quote matched the end total. Timely work completed. Will recomend friends to come to Landers. More

by noechris5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 21, 2022

Dealership Rating
Employee Rating

Do not buy the prepaid service from Toyota. They don’t do as good of job and only oil changes and tire rotations are covered. This service team is prolonging other things needed in my car becau More

by WF410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Josh Murrah, Chris Johnson , Mark Daniels, Tim Doran, Johnny Guiterez, Jason Jones, Lake Mills, Seth Snyder

Aug 22, 2022

Landers Toyota NWA responded

Thank you for letting us know the issue that you have had. Toyota Pre-Paid Maintenance can be purchased with or without the filters covered during the service period and we apologize if that option was not offered to you. Service will suggest any items that the vehicle needs at appropriate wear, mileage, or time, however, whether covered or not. If you believe that we have not done that properly, would you please send your information to our Service Director, shawn.wells@landerscorp.com so that he could look into the concern? Thank you, again, and have a great day.

August 11, 2022

Dealership Rating
Employee Rating

They have a pleasant staff that are willing to help. Sometimes you have to wait, but that’s typical anywhere. More

by ajb320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh Murrah, Chris Johnson , Mark Daniels, Tim Doran, Johnny Guiterez, Jason Jones, Lake Mills, Skye Moler, Seth Snyder

Sep 09, 2022

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We're thrilled to hear our team is pleasant to work with and willing to help. Thank you for sharing your experience, and we'll see you in the shop next time!

Dealership Inventory (367 Vehicles)

used 2025 Acura RDX car, priced at $46,127
2025 Acura RDX
used
Platinum White Pearl exterior
Automatic
All-wheel Drive
used 2023 Toyota Tundra car, priced at $42,640
2023 Toyota Tundra
used
Blueprint exterior
Automatic
Four-wheel Drive
used 2023 Toyota Sienna car, priced at $48,120
2023 Toyota Sienna
used
Predawn Gray Mica exterior
Automatic
All-wheel Drive
used 2023 Honda CR-V Hybrid car, priced at $26,554
2023 Honda CR-V Hybrid
used
Urban Gray Pearl exterior
Automatic
Front-wheel Drive
used 2025 Toyota RAV4 car, priced at $35,084
2025 Toyota RAV4
used
Silver Sky Metallic exterior
Automatic
Front-wheel Drive
used 2024 Nissan Murano car, priced at $27,498
2024 Nissan Murano
used
Pearl White Tricoat exterior
Automatic
Front-wheel Drive