Sheila Parsons | Page 3

Contacted Royal Moore about the vehicle I was looking to buy. Came in to discuss vehicle options, timing, etc. and they made it happen smoothly buy. Came in to discuss vehicle options, timing, etc. and they made it happen smoothly More

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LOVED working with Aws, Nate and Sheila. They are the premier employees at this dealership. They are amazing!! They were easy to work with, and very responsive to my every question. Aws tracked down t premier employees at this dealership. They are amazing!! They were easy to work with, and very responsive to my every question. Aws tracked down the right vehicle and worked with me through options, questions, service, and price. Nate had all paperwork ready to go, and explained the clear chip protection in greater detail. When the car was missing a few things, Sheila was amazingly responsive to get the extras scheduled and added. They are all amazing humans who were personable and easy to work with. They were also very kind to my family and always returned my calls quickly. I would refer others to these people specifically. More

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Is this REALLY the best you can do? I did my research on-line before calling Royal Moore. Set up my test drive appointment for between 8:30 and 9:00 AM. When I arrived, Bob could not fin I did my research on-line before calling Royal Moore. Set up my test drive appointment for between 8:30 and 9:00 AM. When I arrived, Bob could not find the keys. Said he thought I was arriving later. After 15 minutes, we went for a test drive. Good route lots of info. I was most interested in the battery capabilities of the Prius Plus. We tried all 3 Prime models with the battery and none were charged. Could not drive one on the battery only. Hey! Plug them in at closing so they are ready to go the next day! Made a deal, set appt. to come back and finalize sale. A few days later, same scenario. Paperwork not ready to go. Car not detailed. Battery not charged. Sit around and wait. Why wasn't all this completed BEFORE my appointment? They had 4 days to cherry the car out and get the paperwork in order. Once I got to the finance guy, he made quick work of all that stuff. Good job! Upon getting home, I discovered that the car was not detailed very well. Dirt in the door jambs, interior windows smudged (not very well cleaned). Basically, the detail crew didn't have time to do a good job because I was sitting there waiting and waiting... I had occasion to go out to the dealership a few days later to have a very small dent repaired. Which they repaired well. Good Job! Again, they were too busy to give me the TLC I felt I deserved. No "Gee, we're sorry about the dent." Nobody to see me out after the repair. I had to actually find my key on the desk and head home. No follow up call or anything. Final thoughts: Nice enough staff, but pretty slipshod operation. Surprised that Toyota Motors allows this type of "service" to occur at their dealerships. BTW: This is my 5th new car purchase. 3 Hondas, 2 Toyotas. I would not buy a car from these guys again. More

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Service Department Met with service to drop off my new truck to have the bedliner sprayed. Sheila was patient and helpful while I struggled to get my ducks in a row. S Met with service to drop off my new truck to have the bedliner sprayed. Sheila was patient and helpful while I struggled to get my ducks in a row. She set me up with a rental car and got me down the road. I left smiling and had a good day. We need more Shelia’s out there! Thanks More

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first new car Bob Porter is very nice and super patient. He is a no pressure saleman which is why I stuck around to buy my car. I'm very wary of salesmen and if t Bob Porter is very nice and super patient. He is a no pressure saleman which is why I stuck around to buy my car. I'm very wary of salesmen and if they push me at all I will walk the other way and go elsewhere. Thank you Bob for helping me find my new car!! Shelia at the front desk is always friendly with any questions and lead me in the right direction. More

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Outstanding Customer Service & Care I initially went in to get my Camry serviced and saw they had a car of interest available on their certified lot. Thomas was outstanding and helped me I initially went in to get my Camry serviced and saw they had a car of interest available on their certified lot. Thomas was outstanding and helped me all the way and still makes sure everything is going okay. Everyone I encountered during this process has been great; Thomas McHugh, Nick Lee, Everett Ledbetter, Aaron Noble, Bob Porter, Sheila Parsons, Matthew in parts and George in service. They are an absolutely Amazing group of people. They are kind and quick to make sure you are taken care of. More

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Howard, Nick and Nate were all awesome to deal with. Howard, Nick and Nate were the reason we bought 3 vehicles in a week from them. Couldn't ask for better bunch of gentleman to work with. Howard our Howard, Nick and Nate were the reason we bought 3 vehicles in a week from them. Couldn't ask for better bunch of gentleman to work with. Howard our salesman was a true gentleman to work with. Nate and Nick worked wonders in the finance department. Would come back to this dealership in a heartbeat. More

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Review Took too much time. i dislike purchasing cars. Find the whole process tiring. Too many people involved in the total process, and in the end I never Took too much time. i dislike purchasing cars. Find the whole process tiring. Too many people involved in the total process, and in the end I never feel like I got a good deal. More

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