Shelby Bishop
Shelby Bishop at Greenway Kia East

Shelby Bishop | Page 44

service advisor

Greenway Kia East

8701 E Colonial Dr
Orlando, FL 32817

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4.7
515 Reviews
4.7

515 Reviews

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515 Reviews of Shelby Bishop

August 04, 2024

Dealership Rating
Employee Rating

Service took to long , and they don’t have a lot to choose from when it comes to entertainment or food , just vending machines and the tv was off, also waiting area is not that big. More

by ALEX1132
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: oludare Baloye

Aug 19, 2024

Greenway Kia East responded

We appreciate your feedback. We're sorry to hear that the service took longer than expected and that our amenities didn't meet your needs. We'll take this into consideration as we work on improving our waiting area experience. If you have any further suggestions or concerns, please reach out to us directly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 04, 2024

Dealership Rating
Employee Rating

This dealership is the best i am very pleased with the out come that i esperienced More

by jackiehightower57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Carpio , Simon Dib

Aug 05, 2024

Greenway Kia East responded

Jackie, it was our pleasure to assist you. Thank you from all of us here at Greenway Kia East!

August 03, 2024

Dealership Rating
Employee Rating

The location is welcoming with a variety of diverse professional staff that are always available and willing to help the customers. More

by Zelda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Iderson Elliassaint

Aug 05, 2024

Greenway Kia East responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Greenway Kia East made your visit welcoming and helpful. We appreciate your support!

August 01, 2024

Dealership Rating
Employee Rating

To be truthful I am not overly excited about this dealership. I have had some bad experiences with the system and a few of its workers. I love my car it’s a very good vehicle, BUT!! More

by NELSONEDWINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Alejo, Fiyin Adeyeye , Joshua Fernandez

Aug 02, 2024

Greenway Kia East responded

Nelson, we appreciate your honest feedback and are glad to hear you love your car from Greenway Kia East. I would also love the chance to discuss how we could improve for you moving forward. Please feel free to reach out at your convenience. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

July 31, 2024

Dealership Rating
Employee Rating

Second shot at entering this. Parts are not available! Give me a break. Back seat monitor. Warranty process sucks. More

by Mjcaamano666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 01, 2024

Greenway Kia East responded

Thank you for taking the time to share your feedback. I'm sorry to hear about the difficulties you've experienced with the availability of parts and the warranty process for your back seat monitor. We strive to provide a seamless experience for all our customers, and it seems we've fallen short in this instance. We're currently working to address the parts availability issue and improve our warranty process. Your feedback is invaluable in helping us make these improvements. Please reach out to our customer support team at [contact information] so we can assist you directly and work towards resolving your issue as quickly as possible. Thank you for your patience and understanding.

July 30, 2024

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After being very disappointed with another dealership, Greenway Kia found the problem right away and will correct it, when they have the part. More

by Barbara Rutledge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Carpio, Carlos Alejo, Fiyin Adeyeye, Hector Rodriguez , Joshua Fernandez, Mathew Westberg

Jul 30, 2024

Greenway Kia East responded

Barbara, we're glad to hear that our team at Greenway Kia East could identify the issue and will get it fixed for you soon. Thanks for your patience and trust!

July 30, 2024

Dealership Rating
Employee Rating

Great customer service as soon as you get there. Good attitude. Accurate estimated time of service. More

by eocasio7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 30, 2024

Greenway Kia East responded

We are so happy that our Greenway Kia East team earned your five stars. Thanks!

July 29, 2024

Dealership Rating
Employee Rating

Josh kept me informed of progress of the service of my two vehicles, and completed both cars within 3 hours even though the dealership was busy. Greenway takes pride in vehicle care. More

by Sage4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Carpio, Carlos Alejo, Fiyin Adeyeye, Hector Rodriguez , Joshua Fernandez, Mathew Westberg, Josh Fernandez

Jul 29, 2024

Greenway Kia East responded

We're delighted to hear that Josh kept you informed and provided efficient service for your vehicles here at Greenway Kia East. Thanks for recognizing our commitment to vehicle care!

July 28, 2024

Dealership Rating
Employee Rating

I’ve had so many bad experiences at this dealership- they don’t care about the customer they just worry about making money. Starting from an issue where i had a recall on my engine and it was completely swap More

by jenniferr_7
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gina Carpio

Jul 30, 2024

Greenway Kia East responded

Jennifer, I'm really sorry to hear about your experiences. It sounds incredibly frustrating and not at all what we aim for in customer service. I'd like the opportunity to make things right, so I will reach out as soon as possible. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

July 25, 2024

Dealership Rating
Employee Rating

Shelby was amazing! Accurately communicated everything and was spot on with timing. Will request her again if I can! More

by MRANALI.SAWARDEKAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 26, 2024

Greenway Kia East responded

We're delighted to hear Shelby provided such excellent service at Greenway Kia East! We'll be sure to share your praise with her. Thanks for the great review!

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