Sheldon Bratcher

Buyer beware. I had an incredibly frustrating and unprofessional experience with this dealership. After searching extensively for a specific F-150 Lightning, I cam I had an incredibly frustrating and unprofessional experience with this dealership. After searching extensively for a specific F-150 Lightning, I came to a verbal agreement on a deal with salesperson Sheldon Bratcher. Because we had a solid agreement, I gave them permission to run a credit check to finalize everything, and the finance manager, Sandy, assured me they would make the deal work. The very next day, I received a text claiming they had tried to reach me (which they absolutely did not—no missed calls or voicemails) and that the vehicle we had literally just agreed upon had already been sold out from under me. It is completely unacceptable to ding a customer's credit score when you have no intention of honoring your word or holding the vehicle. Total lack of integrity and communication from Sheldon, Sandy, and the rest of the team. Save your credit history and your time, and take your business to a dealership that operates with basic honesty. More

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