Rick Case Kia Sunrise

Rick Case Kia Sunrise service center is the ABSOLUTE WORSE!! I would have rated them a zero, but it wasn't an option! After doing some.recall work, they returned it and had broken the navigation, whi WORSE!! I would have rated them a zero, but it wasn't an option! After doing some.recall work, they returned it and had broken the navigation, which had been working perfectly! Today, they are blaming our phone, which we are having problems with since a recent update, however, when we picked it up last week, NOTHING WAS WRONG WITH OUR PHONE !! THEIR SHODDY WORK IS EVIDENT! PEOPLE OUT THERE, GO TO A DIFFERENT DEALERSHIP, LIKE CORAL SPRINGS. SUNRISE HAS BAD REVIEWS FOR A REASON!! More

Bad, BAD, BAD experience! Where to start? Long story short.....don't go to Rick Case Kia, Sunrise and most especially their service department! Took our vehicle in last wee Where to start? Long story short.....don't go to Rick Case Kia, Sunrise and most especially their service department! Took our vehicle in last week for some minor recall work and when we picked it up the next day, it turns out they, meaning the service department rocket scientists had broke something that had been working perfectly before hand. It still isn't fixed!! Just a heads up everyone, CHECK OUT OTHER DEALERSHIPS FIRST!! More

Not a good service experience. I brought my 2023 Kia Sorrento in for service. I needed a tire rotation and my Music off the usb port did not always play. Rick Case offered me a En I brought my 2023 Kia Sorrento in for service. I needed a tire rotation and my Music off the usb port did not always play. Rick Case offered me a Enterprise lowner. That was a bad deal the lowner was out of alignment and was scared on the highway. I changed the loaner for a little Mitchubiti. That was better. When I picked up my car with the recall update the navigation did not work. I used to talk to it and it set me where I wanted to go. Now it is bad. Cant understand me. The music was also dead. No music no music. This is a bad deal for me. Maybe Kia should get me a new car. One that works properly. Rick Case Kia is not doing what they could to help me. Bad deal More

Not a good service experience. I brought my 2023 Kia Sorrento in for service. I needed a tire rotation and my Music off the usb port did not always play. Rick Case offered me a En I brought my 2023 Kia Sorrento in for service. I needed a tire rotation and my Music off the usb port did not always play. Rick Case offered me a Enterprise lowner. That was a bad deal the lowner was out of alignment and was scared on the highway. I changed the loaner for a little Mitchubiti. That was better. When I picked up my car with the recall update the navigation did not work. I used to talk to it and it set me where I wanted to go. Now it is bad. Cant understand me. The music was also dead. No music no music. This is a bad deal for me. Maybe Kia should get me a new car. One that works properly. Rick Case Kia is not doing what they could to help me. Bad deal More

Craziest price change on the FLY! !! My Experience with This Dealership I reached out to this dealership regarding a vehicle they had for sale, and while the sales associate was in !! My Experience with This Dealership I reached out to this dealership regarding a vehicle they had for sale, and while the sales associate was initially helpful, my overall experience was disappointing. At first, they were not flexible on pricing, but they did confirm that their dealer fees were around ~$1,000 or less, which was more reasonable compared to other dealerships. Vehicle Price Changes Since the vehicle had been sitting on their lot unsold for a while, I waited for the price to drop. Over time, the price changed as follows: 2/08/25: + $932 → $22,922 2/15/25: - $1,172 → $21,750 3/02/25: - $760 → $20,990 3/06/25: - $490 → $20,500 Trade-In Agreement When I initially contacted them, they agreed to match my CarMax trade-in offer—as long as I went in and got the official paperwork. That seemed fair and wasn’t an issue for me. The Bait-and-Switch On 3/07/25, a full day after they had dropped the vehicle price to $20,500, I reached out to the salesperson to proceed with the purchase at their listed price—without any negotiation. As soon as the salesperson went to speak with a manager (or whoever makes pricing decisions), they increased the price online before my eyes: 3/07/25: + $1,250 → $21,750 In all my years of purchasing vehicles, I have never seen a dealership raise a vehicle's price live the moment a customer is ready to buy. I immediately showed the salesperson the previous price on their website, which I had been looking at just before they changed it. The vehicle was also listed on other platforms at $20,500, and I even sent them screenshots as proof. Broken Promises & Dishonest Practices Not only did they refuse to honor their own listed price, but they also went back on the trade-in agreement. After making me go to CarMax for official paperwork, they suddenly lowballed me on my trade-in—despite having already agreed to match the offer. To make matters worse, they had the audacity to act as if they were "doing me a favor" by honoring their new, inflated price, rather than any of the previous prices they had posted. Final Thoughts Personally, I would avoid this dealership at all costs. If they can manipulate their website pricing on the fly, how can you trust that any of their listed prices are accurate? Imagine reaching out about any vehicle on their site, only for them to raise the price by thousands of dollars after you show interest. This isn’t about unexpected fees—this is about outright price manipulation. Mistakes happen, but the consistent price drops over an entire month prove this was intentional, not an accident. This was nothing more than a classic bait-and-switch—and a pathetic one at that. I’ve attached screenshots on Google Maps so you can see for yourself. As you can see, they edited the main site while I was working with them, and the other sites are obviously delayed due to replication time. More

Bad service. Do not buy a car in this dealer. They crashed my car when the mechanic was driving my car for testing the ac. Nobody took responsability of it. The m Do not buy a car in this dealer. They crashed my car when the mechanic was driving my car for testing the ac. Nobody took responsability of it. The managers Joe Benitez and Jimmy Contreras did not do anything for me. I was very disappointed because my car was pretty new and in excellent condition. More

Do not buy a car in this dealer. The worst dealer. They crashed my car and nobody took responsibility of it. I spoke with two managers and the solution they gave me was selling my c The worst dealer. They crashed my car and nobody took responsibility of it. I spoke with two managers and the solution they gave me was selling my car or picking up my car without inspection. In addition, the worst manager was Joe Benitez who does not care about the customer. More

Amazing service center. Julie was phenomenal and made the experience wonderful. They have a shuttle service also. Julie was phenomenal and made the experience wonderful. They have a shuttle service also. More

This is by far one of the worst dealerships you could go to, avoid at ALL costs. The people working here are pathetic and will say anything you want to hear just to get you in the door. Specifically Tom and to, avoid at ALL costs. The people working here are pathetic and will say anything you want to hear just to get you in the door. Specifically Tom and Shawn. They were trying to sell us on a “pristine” vehicle, and it was anything but. Dents and scratches all over the car, and they were calling us before hand begging us to not answer the other one’s phone calls so they could get our commission. The car they lied to us about was just awful, and we drove 4 hours for nothing. Thankfully we went to Doral Lincoln 30 min down the road and bought a vehicle that day, which was better in every regard. The experience was 10/10 compared. The whole place just reeked of scams, poor work ethic, and lack of knowledge. Stealership through and through. I beg you, go ANYWHERE else. All their cars are marked up so absorbently high and the dealer fees are the worst I’ve ever seen. But above everything else, they do NOT care about their customers. Guy tried to say the vehicle we looked at only needed 500 dollars worth of repairs, lol, he clearly thought we were stupid, but the dumb founded look on his face when he dropped the fob and it broke into pieces on the floor was the icing on the cake. The whole place is a joke. More

Frank is professional, knowledgeable, and cares for his customers. I would highly recommend going with Frank when buying a car! customers. I would highly recommend going with Frank when buying a car! More