Shelly Jackowski
Shelly Jackowski at Norm Reeves Toyota Dallas

Shelly Jackowski

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
549 Reviews
4.9

549 Reviews

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549 Reviews of Shelly Jackowski

February 04, 2026

Dealership Rating
Employee Rating

Shelly always takes care of me. Top notch all the way. Give her a raise. More

by complexcity
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Feb 04, 2026

Norm Reeves Toyota Dallas responded

We’re delighted Shelly provided top-notch care during your Toyota Camry service. We’ll be sure to share your praise with her. Thank you for the 5-star review and for letting us serve you.

February 01, 2026

Dealership Rating
Employee Rating

Amazing customer service! From start to finish, I felt valued and respected. Shelly went above and beyond to help me, and I will definitely be returning to toyota Cowboy 🤠 More

by Khadija
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 01, 2026

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 31, 2026

Dealership Rating
Employee Rating

Shelly doesn’t amazing job keep keeping us in the loop as far as how the work is going and this dealership is always easy to get in and out for vehicle service needs. More

by Eric Hamm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2026

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 30, 2026

Dealership Rating
Employee Rating

Shelly is attentive, professional and always does an excellent job! I will continue to get service at the dealership as long as she is working there. More

by cnrolfe
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Jan 30, 2026

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 28, 2026

Dealership Rating
Employee Rating

I came in for a routine oil change and tire rotation. They found an oil leak, repaired it and I was on my way. I would suggest putting coffee back in the waiting area. There wasn't any. More

by cmarkham36
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Jan 28, 2026

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 27, 2026

Dealership Rating
Employee Rating

My experience has always been amazing and with Shelly always helping me and knowing my car makes everything better. She is very informative and helpful. More

by Jesse Perez
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Jan 28, 2026

Norm Reeves Toyota Dallas responded

Hi Jesse! We're pleased to read this feedback about Shelly! Thank you for choosing Norm Reeves Toyota Dallas and for sharing your support. Safe travels ahead!

January 26, 2026

Dealership Rating
Employee Rating

Everything was great. she got me in out,oil change inspection,rotat tires.she great More

by Claudie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 26, 2026

Norm Reeves Toyota Dallas responded

Hi Claudie! Thank you for leaving us this five-star review and for your kind words about our service team at Norm Reeves Toyota Dallas! We'll see you next time!

January 25, 2026

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Employee Rating

great service. Everyone was helpful and polite in helping. Will continue to get service from Toyota as long as I have one. More

by helencollins18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 25, 2026

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 25, 2026

Dealership Rating
Employee Rating

Great customer service. Technician is honest and fair. They tell me exactly what is wrong or what needs to be preformed on my vehicle. Been using this dealership since 2011 More

by jgulbin651
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 25, 2026

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 24, 2026

Dealership Rating
Employee Rating

Very good person and good worker, I am very happy with you, thank for everything. More

by luisasoria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 24, 2026

Norm Reeves Toyota Dallas responded

Hi Luisasoria! Thank you for leaving us this five-star review and for your kind words about our service team at Norm Reeves Toyota Dallas! We'll see you next time!

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