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Shelly Jackowski

Overview Reviews (534) Inventory (170)

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Shelly Jackowski

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9

534 Reviews

Overview Reviews (534) Inventory (170)

4.9

534 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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534 Reviews of Shelly Jackowski

January 18, 2026

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Employee Rating

Shelley is great. She is the only reason I go there. She's the best. She is the only reason I go there. She's the best. More

by carrasco.edward

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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January 17, 2026

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Shelly is the best! She takes care of all and knows what to do and it gets done right! She takes care of all and knows what to do and it gets done right! More

by Rangers74

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shelly Jackowski

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Jan 17, 2026 -

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 16, 2026

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Always helpful. Service agents Ive had are great, curtius , honest, friendly . Cery caring about customers Service agents Ive had are great, curtius , honest, friendly . Cery caring about customers More

by tommyfestus

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 16, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 13, 2026

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Employee Rating

Shelly is fantastic! I only allow her to service my car because her service can't be beat I only allow her to service my car because her service can't be beat More

by Candice B.

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shelly Jackowski

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Jan 14, 2026 -

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 08, 2026

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Employee Rating

We are always taken care of by Shelly and the dealership Thanks again Richard Mason Thanks again Richard Mason More

by BURICHARDM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 08, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 07, 2026

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My vehicle had a recall and routine maintenance. I was able to have both done during the same visit. It was great! I was able to have both done during the same visit. It was great! More

by brgage

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 07, 2026 -

Norm Reeves Toyota Dallas responded

January 07, 2026

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Because of Shelly, doing a great customer service job. I'll always bring my vehicle to Norm Reeves Toyota. She always have the mechanics to work on only what needs to be worked on , on my vehicle. And she I'll always bring my vehicle to Norm Reeves Toyota. She always have the mechanics to work on only what needs to be worked on , on my vehicle. And she keeps track of whatever needs to be repaired or replaced without breaking my pocketbook by telling to that something is wrong with my vehicle when it's not. As long as Shelly works for the company I'll be coming there for service. Everyone loves Shelly. More

by LYNN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shelly Jackowski

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Jan 08, 2026 -

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 06, 2026

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So far, I have always received excellent service from Shelly, and the employees in general. As well as good advices. Shelly, and the employees in general. As well as good advices. More

by sandra

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 06, 2026 -

Norm Reeves Toyota Dallas responded

Hi Sandra! We're glad you've consistently received excellent service from Shelly and our team at Norm Reeves Toyota Dallas. We truly value your feedback!

January 05, 2026

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Employee Rating

Shelly was great from start to finish. She's always very clear with her communication and displays her genuine care for her customers. Quick and honest service! She's always very clear with her communication and displays her genuine care for her customers. Quick and honest service! More

by Sti3030

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shelly Jackowski

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Jan 05, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for the trust you've placed in Shelly and the team here at Norm Reeves Toyota Dallas! We appreciate your business and look forward to seeing you next time!

January 05, 2026

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Employee Rating

Shelly is the best! Hands down. Shelly is super attentive and listens and resolves issues quickly! Super friendly! I'll only use her when I need service! Hands down. Shelly is super attentive and listens and resolves issues quickly! Super friendly! I'll only use her when I need service! More

by MRSTRACYTOBIN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shelly Jackowski

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Jan 05, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for the glowing review! We're pleased to hear that Shelly provided such attentive and efficient service. We'll make sure to share your feedback with her. We look forward to seeing you back at Norm Reeves Toyota Dallas!

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Shelly Jackowski

Service Advisor

Norm Reeves Toyota Dallas

534 Reviews of Shelly Jackowski

Dealership Inventory (170 Vehicles)

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