Shelly Jackowski

When I pulled into the service center not one person came out. (I sat in the car at least 5 min) So I went inside. Again, not one person asked if I needed help. I finally went up to someone and said “is this out. (I sat in the car at least 5 min) So I went inside. Again, not one person asked if I needed help. I finally went up to someone and said “is this where we go for appointments”? The person said yes, and looked me up to see which advisor I would be seeing! He sent me to Shelly. Once I was with her everything was great! More

by ashley.rocha Verified Customer Verified Customer

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The services department is quick and thorough. John Pena is an excellent service coordinator and I enjoy working with him. John Pena is an excellent service coordinator and I enjoy working with him. More

by Mark Verified Customer Verified Customer

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I bought my Sienna at a different dealership. When I took it there for service it was very cold and impersonal. I gave this dealership a trip and got lucky and had Shelly one time and have been g When I took it there for service it was very cold and impersonal. I gave this dealership a trip and got lucky and had Shelly one time and have been going here ever since. Great place!! More

by ALICIACLEVINGER Verified Customer Verified Customer

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Fair prices compared to most dealerships. Fixed my problem in one day. Good hours and communication. Sergio was great at communicating the issue and problem solving, also patient while I made Fixed my problem in one day. Good hours and communication. Sergio was great at communicating the issue and problem solving, also patient while I made a decision on what to do. Normally I don’t goto dealerships for service but I would come again if Sergio is there. Shelly was also super cool and funny. She helped me get the car checked in before closing on Thursday evening. More

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Shelley always takes care of me and is very honest. I wouldn’t use anyone else. I wouldn’t use anyone else. More

by MARSHA.CLAYTON Verified Customer Verified Customer

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The best thing about the dealership is my service advisor, Shelley is great and she really looks out for her customers, as long as she is here I will continue to come to Norm Reeves advisor, Shelley is great and she really looks out for her customers, as long as she is here I will continue to come to Norm Reeves More

by ladyd1119 Verified Customer Verified Customer

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I choose Norm Reeves for my Toyota maintenance because I have found Shelly and Antonio to be honest, fair and considerate of my budget. have found Shelly and Antonio to be honest, fair and considerate of my budget. More

by janlwaffer Verified Customer Verified Customer

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I have had a good experience with the service department. The team there is knowledgeable and trustworthy. I have never had to wait more than a hour when dropping my car off and waiting for the service. The team there is knowledgeable and trustworthy. I have never had to wait more than a hour when dropping my car off and waiting for the service. More

by steveeloy_ortega Verified Customer Verified Customer

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Shelly is a great service rep. The service was professional. I have good service every time The service was professional. I have good service every time More

by lesliepooh Verified Customer Verified Customer

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Shelly is wonderful. She takes care of her customers. She explains what needs to be done to my vehicle and keeps me updated on the progress. She is very knowledgeable and She takes care of her customers. She explains what needs to be done to my vehicle and keeps me updated on the progress. She is very knowledgeable and easy to work with. Highly recommend her. More

by jcmyers5 Verified Customer Verified Customer

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