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Shelly Jackowski
Shelly Jackowski at Norm Reeves Toyota Dallas

Shelly Jackowski

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
515 Reviews
4.9

515 Reviews

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515 Reviews of Shelly Jackowski

December 04, 2025

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Have provided very good service for past fifteen years, including sales and service, which is appreciated. More

by Wandawindham48
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Recommend Dealer
Yes
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Dec 04, 2025

Norm Reeves Toyota Dallas responded

Thank you for your continued trust and loyalty over the past fifteen years, Wandawindham48! We truly appreciate your support and look forward to serving you in the future. - Norm Reeves Toyota Dallas

December 03, 2025

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Employee Rating

Shelly is the best, a credit to your organization. Give her a raise! She always treats us fairly, and well. More

by complexcity
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Dec 04, 2025

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 30, 2025

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Shelley is always amazing. The pick up and delivery was great as usual. The only issue I had was that there was fuel or something left all over the side of my car when I got it More

by CASSELLMINDY
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Dec 01, 2025

Norm Reeves Toyota Dallas responded

Thank you for your review. Please don't hesitate to reach out to us directly if you need any further assistance. We sincerely appreciate your business and hope to see you again! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 26, 2025

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Employee Rating

Shelly is an exceptional customer service technician. She offers customer-friendly assistance, and I totally trust her with the maintenance of my car. More

by happybuyer
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Nov 26, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 24, 2025

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Employee Rating

Shelly did an Awesome/Outstanding job as always, but I'm terribly disappointed that she had to send my truck back to service to have the battery terminals cleaned after they installed a new battery. SADLY � More

by Sauce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 24, 2025

Norm Reeves Toyota Dallas responded

We appreciate your feedback and are glad to hear that Shelly provided outstanding service. However, we're sorry for the inconvenience caused by needing additional work on the battery terminals. We'll use this as a learning opportunity to improve our processes in the future. If you have any further concerns or questions, please don't hesitate to reach out. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

Nov 24, 2025

Norm Reeves Toyota Dallas responded

We appreciate your feedback and are glad to hear that Shelly provided outstanding service. However, we're sorry for the inconvenience caused by needing additional work on the battery terminals. We'll use this as a learning opportunity to improve our processes in the future. If you have any further concerns or questions, please don't hesitate to reach out. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

November 22, 2025

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Employee Rating

Shelly making it really comfortable. The new management is doing a good job. I can definitely experience positive changes. More

by prakuzhy
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Nov 23, 2025

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Norm Reeves Toyota Dallas, we look forward to having you as a valued customer for many years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 21, 2025

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Employee Rating

Always great when I drive up and see Shelly. I know she'll take care of my car and keep me updated. More

by vdasch
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Nov 21, 2025

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 21, 2025

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Employee Rating

Shelly is fantastic, she stays on top everything. Very informative. Don’t know what she’s to say More

by rajb5957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 22, 2025

Norm Reeves Toyota Dallas responded

Thanks for sharing about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 19, 2025

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Employee Rating

No one better than Shelly! Her customer service is impeccable. She treats everyone like family. Makes you look forward to going back. More

by threecrosses2008
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Nov 19, 2025

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Norm Reeves Toyota Dallas, we look forward to having you as a valued customer for many years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 17, 2025

Dealership Rating
Employee Rating

Super friendly. Fast, informative! Love that they video what they do! Probably the easiest service I have ever had! More

by lauragolden76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez, John Pena, Antonio Holmes, Edwin Aguilar, Harveen Toor, Zechariah Terrell, Sergio Leyva

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Nov 17, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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