Sheraz Sheikh | Page 5

Sheraz and David were a great help, going out of his way to get me in a new car very quickly! to get me in a new car very quickly! More

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I’ve been going to Herb Chambers BMW & Mercedes Dealer for a while. Although I like BMW better. People are very attentive from sales associates to Service People and advisor s. Juliette was my advisor la for a while. Although I like BMW better. People are very attentive from sales associates to Service People and advisor s. Juliette was my advisor last time and she was very nice! This car that I brought was bought in Florida, even though they treated like the car was bought from Herb Chambers’s More

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Easy buying experience, quick purchasing, great responsiveness. The team did their best to make sure I was taken care of at every step. responsiveness. The team did their best to make sure I was taken care of at every step. More

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I have purchased 3 vehicles from HC BMW. The experience has been great mainly due to the customer service I received. I have worked with Sheraz as the sales person. He is the best there is. The experience has been great mainly due to the customer service I received. I have worked with Sheraz as the sales person. He is the best there is. He listens to your needs/wants and he delivers on them. He is personable, professional and pleasant to work with. In addition, there is no haggling or pressure, Sheraz presents all options objectively. I also enjoyed working with Mohammad with the finance piece. He too was straightforward, professional and pleasant. He made the process move quickly. I drove out of the dealership extremely pleased due to my experience with Sheraz and Mohammad. More

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Had a very good experience with Sheraz at Herb Chambers in Boston throughout the purchasing process and would recommend anytime. in Boston throughout the purchasing process and would recommend anytime. More

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Sheraz Sheikh is a pleasure to work with! This is the 2nd BMW I have purchased from Herb Chambers and both times with Sheraz helping me. This is the 2nd BMW I have purchased from Herb Chambers and both times with Sheraz helping me. More

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The team is always responsive, polite, and helpful. James is great. He explains the options and works quickly to get you in and out fast. I️ also appreciate the regular communication. I️ highly rec James is great. He explains the options and works quickly to get you in and out fast. I️ also appreciate the regular communication. I️ highly recommend the dealership and service department! More

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Good organized and good service. The location is convenient for me, and I like my car was washed after the service was done The location is convenient for me, and I like my car was washed after the service was done More

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I had a very very bad purchase experience for my BMW 330Xi in Herb Chambers of Boston in April this year. I was "cheated" by the dealership and am very disappointed now for the unprofessional and irresp 330Xi in Herb Chambers of Boston in April this year. I was "cheated" by the dealership and am very disappointed now for the unprofessional and irresponsible behavior of the dealer. Everyone who wants to purchase a car from this dealership should take a look at this review. Here is the story. After I decided to purchase the car and went to the financial manager's office, the financial manager tried to persuade me to buy the GAP insurance ($1000) and told me that only an idiot will not buy it. I didn't know what was GAP insurance when I purchased the car so I choose to trust the manager and bought it. When I got home, I did some research and it turned out that GAP insurance was entirely useless in my case since the remaining principal will always be lower than the car's market value). Be noted, the financial manager knew that I would pay off the loan very soon thus he should know the GAP insurance is entirely wasteful for me. After I realized that, I tried to cancel my GAP insurance. The insurance contract says that I can unconditionally cancel the insurance and get a full refund within 30 days. So I went to the dealership and found the financial manager (Mohammed Omar). However, he rejected my request and asked me to wait for the first monthly payment and said only after that I can cancel the GAP insurance with a full refund. Then I waited for the extra month, and called the dealership back. Unfortunately, Mohammed (financial manager) was on vacation thus the director (Katie George) answered my call. She told me that she would handle it and the cancellation of the GAP insurance would reflect on my loan banking account after 5 months. Then I trust the director and wait for 6 months. However, nothing happened to my account in the end. Then I called the dealership again recently (I can't go to the dealership in person since I have moved to another state), and the director said she forgot our conversation and transferred me to the financial manager again. The financial manager said again that he would handle it and asked me to wait for 3 weeks before it reflects on my account. I was already very upset but I still chose to trust the dealer one more time. Now it has been three weeks and nothing happens again. I don't want to trust this dealership anymore and want everyone to know their dishonesty and irresponsibility to their customers. There were other dishonest behaviors during the purchase such as the coverage of the car started much earlier than my purchase date (the dealer promised me before I purchased the car that they would reset the coverage but they told me it was impossible after the purchase) and there were a lot of small scratches on the car (It was my fault that I didn't check carefully upon car pick-up). PS: I have to give at least one star. But I would give for zero stars if I can. More

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Just purchased a car from Sheraz at BMW Boston. Great customer service and very helpful throughout the process. Will definitely be my choice of dealer for future purchases and service Great customer service and very helpful throughout the process. Will definitely be my choice of dealer for future purchases and service More

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