Sheraz Sheikh | Page 9

Purchase experience Service was excellent starting with Melissa! If it weren't for Melissa's immediate feedback from my initial call, I likely would have moved on. Inst Service was excellent starting with Melissa! If it weren't for Melissa's immediate feedback from my initial call, I likely would have moved on. Instead, we came to Boston and leased the car that day. Sheraz, Giovani, Mark and Omar were all ready to help and answer questions - thanks to all. Great experience. More

by Will Verified Customer Verified Customer

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A great experience at Herb Chambers BMW Boston The experience with Sheraz Sheikh and Joe Migdal was extremely good. We were very happy with the attention and care they dedicated to us. It was an The experience with Sheraz Sheikh and Joe Migdal was extremely good. We were very happy with the attention and care they dedicated to us. It was an outstanding overall experience. They took care of everything we needed. More

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I have been leading cars for here since 2003. Have always had a great experience, both from Sheraz, Mark Lande as well as the entire Service. had a great experience, both from Sheraz, Mark Lande as well as the entire Service. More

by RSOX55 Verified Customer Verified Customer

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really nice buying experiences Really nice buying experiences. As an international student, Sheraz and Mohammed helped me a lot with leasing the car I like. They tried their best to Really nice buying experiences. As an international student, Sheraz and Mohammed helped me a lot with leasing the car I like. They tried their best to get the best price and leasing plan for me, and other salespeople are also friendly in helping me to get my deal to be approved. More

by EATON98K Verified Customer Verified Customer

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Excellent customer service Buying my new BMW was an enjoyable experience. Sheraz Sheikhl was courteous and professional. He worked with me making the process smooth, seamless an Buying my new BMW was an enjoyable experience. Sheraz Sheikhl was courteous and professional. He worked with me making the process smooth, seamless and stress free. Mohammed Omar walked me through the financials in a friendly manner making it an easy process. Joe Migdal patiently showed me the new features in my vehicle. There was so much to cover he offered a return trip after a couple of weeks to go over any questions I may have and show me how to set the options for a fantastic driving experience. They took care of everything from beginning to end. I love my new car! Thank you for all of your hard work. More

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Lack of Communicatuon Unfortunately, and especially given Herb Chamber’s reasons for entering the car sales business, this dealership lost the customer service lessons al Unfortunately, and especially given Herb Chamber’s reasons for entering the car sales business, this dealership lost the customer service lessons along the way. I brought my car in for an oil change. I returned mid afternoon to check on status. I was told “you should have let us know you needed the car today”. Really? Perhaps you should have asked “Is there a time by which you need the car?” i was told they would drive it over that evening if finished. First thing in the morning i called and was told it was ready. 10 m later i got a call that it was not. I said I needed to leave for NYC for three days. They said it may be ready that day but they had to order a part and to but take the loaner. I said “Please call me when it is done” 6 days later no call. I finally called and the person that answered the phone said “Oh ot was ready the day you left. I didn’t call you because you said you were going on vacation. At the heart of it, it was a comedy of errors which could have been so easily improved by a few PROACTIVE phone calls. Our sales person was amazing. The service hand off team has been a totally different experience. More

by EGH Verified Customer Verified Customer

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Spectacular Customer Experience! This dealership is very lucky to have Giovanni and Sheraz on their team. They were kind, courteous and cheerful. Giovanni helped me and my wife throug This dealership is very lucky to have Giovanni and Sheraz on their team. They were kind, courteous and cheerful. Giovanni helped me and my wife throughout the whole car buying process. He bent over backwards to make sure we were completely satisfied with the vehicle. Hands down, we were very lucky to come across both of them when searching for a car. Would recommend to any and all! More

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Great service Thanks for all your help. I think this is my 6th X5 with you guys. They know Im a picky buyer and always have to order my car! Thanks for all your help. I think this is my 6th X5 with you guys. They know Im a picky buyer and always have to order my car! More

by LEXI3 Verified Customer Verified Customer

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Amazing! BMW of Boston is fabulous. I’ve always had great experiences with them whether it’s leasing a new car, going in for service, etc. I highly recommend t BMW of Boston is fabulous. I’ve always had great experiences with them whether it’s leasing a new car, going in for service, etc. I highly recommend them and wouldn’t go anywhere else! More

by Alexandra Melignano Verified Customer Verified Customer

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It seems that your staff doesnt talk to each It does not seem that my needs are being met it seems that I have to fit into your program, After I have the vehicle for a week I get a call to br It does not seem that my needs are being met it seems that I have to fit into your program, After I have the vehicle for a week I get a call to bring the vehicle in for service. I'm done ;-( I placed a bicycle hitch on the X5 that I leased and I can not get any assistance on transferring this hitch to the X6. After being told that the hitch can be transferred. I return the vehicle in good condition and then you send me a bill for $1,000 I 'm done with Herb Chambers. More

by James Verified Customer Verified Customer

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