Shirley Defino | Page 2

Best service best service people I have been a customer of Continental Acura of Naperville for 7 years and the reason I have been is because of the great people and the great service. I have been a customer of Continental Acura of Naperville for 7 years and the reason I have been is because of the great people and the great service. Chris Papo has been my main service man (my go to guy) ever since I purchased my first Acura. I have since purchased 2 more Acuras not only because I like the vehicles but because of the great service, support and service personnel making Continental Acura of Naperville my dealership. I like going to a dealership where they know my name and we can talk business and chat about ever day things that go on in our lives. I also would like to give a shout out to Shirley Defino the best receptionist that alway greets me with a smile and a big hello. Her friendliness lets you know that you are more then just another customer and she always goes above and beyond by making sure I know how many loyalty points are in my account and what value the points will bring to me on that given day. More

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Another MDX I just purchased another MDX from Abe @ Continental. I had been driving a 2009 MDX with 221,000 miles and no issues, that I also purchased rom Abe. I just purchased another MDX from Abe @ Continental. I had been driving a 2009 MDX with 221,000 miles and no issues, that I also purchased rom Abe. I gave that vehicle to another employee of mine, because it still has many miles left to go and is running beautifully. I love my new MDX and look forward to driving it well over 200,000 miles again. Kudos to the service guys at Continental that always take care of me and my car! More

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Great Service with personal attention Continental Acura of Naperville is where I put my trust in purchasing a new car or for their excellent service. It's not just the service of my veh Continental Acura of Naperville is where I put my trust in purchasing a new car or for their excellent service. It's not just the service of my vehicle but the personal service and attention they give me and my wife. They know me by my first name even though they normally call me Mister out of respect. My go to guy is Chris Papo the yellow team and my go to girl is Shirley, they are the best, alway happy, respectful and polite. Thank you for your support, help and service. More

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Great Customer and Car Service I purchased and have had my 2.5 TL serviced by this dealer for 16 years. I now have 271,000 miles and it's running great. I purchased and have had my 2.5 TL serviced by this dealer for 16 years. I now have 271,000 miles and it's running great. More

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First Class Sales and Service I've purchased 3 cars in the past 8 years from Continental Acura - the sales team is great (thanks Abe) and the process is efficient and w/out pressur I've purchased 3 cars in the past 8 years from Continental Acura - the sales team is great (thanks Abe) and the process is efficient and w/out pressure. Beyond these purchases, I've had all of my cars serviced at Continental Acura (both past and current) because of the ease in making appointments (scheduling in person, on the phone or on the web -flexible schedule), quality of service (issues are diagnosed, explained clearly and serviced correctly the first time and in a timely fashion) and the great team of people (always a familiar/trustworthy face - thanks Neil...and Shirley always greets you with a smile and ensures you are charged accurately and that you understand any and all charges). -Adam S. More

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Continued great all-around service We have always experienced professional, knowledgeable and courteous service from Tom Trulis, with whom we have leased 3 vehicles over the past 8 year We have always experienced professional, knowledgeable and courteous service from Tom Trulis, with whom we have leased 3 vehicles over the past 8 years. He is fantastic and so easy to work with. We have enjoyed driving each vehicle; but there is a comfort level at Continental Acura that kept us coming back, even though other Acura dealers were more accessible. We had the opportunity to work with Tyler Fox for our most recent maintenance service appt. From a phone conversation prior, to drop off of the vehicle the night before service; he answered all my questions and made sure my requests for the vehicle during service would be taken care of. He also opened the service doors, walked to and opened the door for the loaner for me and then proceeded to go over a few things that were different from the model I was driving, while he was standing in the rain! I was impressed! It's never a bad day when you visit Continental Acura:) More

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Amazing service, highly recommended! Continental Acura is the the best dealership I've dealt with in my 32 years of buying cars! The employees are always outstanding in their service to c Continental Acura is the the best dealership I've dealt with in my 32 years of buying cars! The employees are always outstanding in their service to customers and that's one of the many reasons we keep coming back. My many thanks to Tom and his team, and many more satisfactory years to come! More

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i came in for an oil change, and left with a smile I arrived at Continental Acura around noon Wednesday and was quickly greeted by the service lane employees and directed on where to go. This dealershi I arrived at Continental Acura around noon Wednesday and was quickly greeted by the service lane employees and directed on where to go. This dealership will not leave you confused and lost while there for service ,unlike others. Chris papo and Shirley the cashier were very friendly and were able to connect on a personal and business level. If I didn't do most of the maintenance myself I would take my TSX here more often. Its always a pleasure to have Chris as my service advisor. Thanks Continental Acura team More

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Chris Papo, Great assistant service manager Chris was helpful, friendly and professional. He makes owning an Acura worthwhile. Service was done in a timely manner. Would definitely recommend Chr Chris was helpful, friendly and professional. He makes owning an Acura worthwhile. Service was done in a timely manner. Would definitely recommend Chris at Continental Acura of Naperville. More

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My Team I just wanted to say that Continental Acura has one of the best assets a business can have. It is their people! As a customer I feel like I have my o I just wanted to say that Continental Acura has one of the best assets a business can have. It is their people! As a customer I feel like I have my own personal team working for me. Thank you for always making me feel special. It doesn't matter if I am there for service, sales or just taking advantage for a free car wash, "my team" is always pleasant and helpful. A big thanks to "my team" consisting of Chris Papo (Service), Tony Garcia (Sales), Shirley Defino (Cashier) and Barb Converse (Greeter). Thanks, John V. More

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