Shirley Reed

Worst service department ever. After failing to let me know the service tech was going to be on vacation for my service appointment, we rescheduled it for 2weeks out. I dropped off After failing to let me know the service tech was going to be on vacation for my service appointment, we rescheduled it for 2weeks out. I dropped off my vehicle the night before and told them the second time what the issue was. I also let them know I can’t carry my cellphone at work so I wouldn’t be able to check it until I was on break. When I checked it there was a text from Shirley Reed asking what the issue was ( I already told them the issue 2 times). So I called her. She explained since she didn’t get a reply they didn’t start working on it. She said the technician was working on a different car and that he probably wouldn’t get mine done that day. I was furious because they had the car 1/2 of the day and didn’t even start working on it because they said they didn’t know the issue. They were told the issue twice on different occasions and still didn’t know? This dealership obviously has no communication between service associates. I ended up telling them don’t bother I was going to take it somewhere else. They also said there might be a diagnosis fee to troubleshoot the issue. I was already told it was under warranty. I will never do business with them again. More

by acwrenchturner Verified Customer Verified Customer

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The staff was very accommodating. They picked my car up from my home 2 hours away, determined the transmission was still under the extended warranty, and did a great job with the repa They picked my car up from my home 2 hours away, determined the transmission was still under the extended warranty, and did a great job with the repairs and with updates along the way. They then brought the car back to my home. Over all excellent service. More

by Jonathan Mandelbaum Verified Customer Verified Customer

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Shirley is always friendly and helpful. Trust Dehaven Chevrolet to take care of NY vehicles. Trust Dehaven Chevrolet to take care of NY vehicles. More

by mljpoodle51 Verified Customer Verified Customer

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Scheduled maintenance visit at DeHaven. As usual, Shirley had my car in and out of the Service Department quickly. Another great experience at DeHaven and I definitely recommend them for As usual, Shirley had my car in and out of the Service Department quickly. Another great experience at DeHaven and I definitely recommend them for any automotive needs. More

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Sean was so helpful and professional. An amazing visit as usual. The best place for service in Fort Wayne. An amazing visit as usual. The best place for service in Fort Wayne. More

by MATTHEWANDERSON06 Verified Customer Verified Customer

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Great service and I enjoy the comfy waiting room…. Refreshment’s As well!! Five ⭐️ stars! Refreshment’s As well!! Five ⭐️ stars! More

by BWOODSCAPE Verified Customer Verified Customer

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The service writer was Great, the Techs were Awesome and on Time got all the Levels perfect on Time got all the Levels perfect More

by Dave Tracy Verified Customer Verified Customer

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I appreciate the prompt and high-quality work. Please extend my thanks to your team — I’ll be recommending your services to others. Please extend my thanks to your team — I’ll be recommending your services to others. More

by rachaellarson91 Verified Customer Verified Customer

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Bought a bumper to bumper warranty. Didn’t cover repairs between the bumpers. Seems like bull crap Didn’t cover repairs between the bumpers. Seems like bull crap More

by cwdonley75 Verified Customer Verified Customer

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Great experience ce from being met with a smile and name to the service provided by the technician who went above expectations. to the service provided by the technician who went above expectations. More

by JOHN Verified Customer Verified Customer

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