Simon Chan
Simon Chan at Cobb County Toyota

Simon Chan | Page 37

Service Advisor

Cobb County Toyota

2111 Barrett Lakes Blvd
Kennesaw, GA 30144

4.5
471 Reviews
4.5

471 Reviews

Write a Review

471 Reviews of Simon Chan

October 29, 2023

Dealership Rating
Employee Rating

David was a bit rude. I worked with other service people and were kinder to me. And treated me like a customer More

by Allison G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Cobb

October 25, 2023

Dealership Rating
Employee Rating

As always I find their service very efficient and professional and with excellent value in price. More

by airtranpete
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 25, 2023

Dealership Rating
Employee Rating

Excellent service department. Been using CCT services since 1994. Simon is a great service advisor. Listens carefully to your needs and explains issues so that you understand wha More

by tmymck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Ortega, Jeff Silvers

October 23, 2023

Dealership Rating
Employee Rating

Great service, Simon have me great explanation of my services and my bill. Fast service, 3 hours early than anticipated. More

by Lucy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 22, 2023

Dealership Rating
Employee Rating

Tire price was a bit high. We can shop around and get a price match. More

by AHDADA
Recommend Dealer
Yes

Other Employees Tagged: Carlos Ortega

October 22, 2023

Dealership Rating
Employee Rating

Todd manger in service need some customer training vet rude, Carlos is a very helpful person More

by Browneyesmama12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Carlos Ortega , Todd Pluger

October 19, 2023

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Employee Rating

Have always had a great experience. Simon Chan is the Best Service Advisor. I've recently had 2 visits with Katie Fuller. More

by elnoraphillips36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Fuller

October 18, 2023

Dealership Rating
Employee Rating

Tried to tell me a cabin filter that was replaced three months ago needed to be exchanged. Inspected the filter to see that this was incorrect, and filter was still as clean as when it was replaced by myse More

by dillon20.dy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 18, 2023

dillon20.dy responded

To clear up my review a little, working with Simon was great. He's always provided the help I needed and answered all questions best to his knowledge. It's more of the service technician side this response comes from. The lack of effort from the technicians shouldn't weigh how Simon Chan handles business as a Toyota Rep. Always helpful and does his best to go beyond and help his customers.

October 13, 2023

Dealership Rating
Employee Rating

tires rotated. Now one tire is 32, another 33, another 34, and 36 lbs of pressure More

by JOHNLAVORATA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 13, 2023

Dealership Rating
Employee Rating

Simon and Zach are awesome ! I've been getting maintenance done at Cobb County Toyota for many years and I've had great experiences with them. I highly recommend Cobb County To More

by MRI15028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Claybrooks

Apr 13, 2024

MRI15028 responded

Simon Chan has always been professional, informative, courteous, and a really nice guy. I've been dealing with Simon Chan for years and he has always provided me with excellent customer service. I had service done to my Tacoma and my overall experience was 5 out of 5 stars ! I highly recommend Cobb County Toyota for service and purchasing a vehicle. Thanks Simon !

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