Simon Chbihi | Page 2

Always great experience anytime I bring any of my infiniti vehicles in for service. Have been servicing with this dealership for years now and have always been satisfied. infiniti vehicles in for service. Have been servicing with this dealership for years now and have always been satisfied. More

by Ap90 Verified Customer Verified Customer

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Absolutely awesome experience with this dealership and the staff. Special thanks to Lourdes and Anthony in finance for making my purchase such a stress free experience! the staff. Special thanks to Lourdes and Anthony in finance for making my purchase such a stress free experience! More

by RACQUELDEIHL Verified Customer Verified Customer

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Sold me a car that needed major repairs in the first two weeks but “passed 150 point inspection”. weeks but “passed 150 point inspection”. More

by MACKENZIEORR13 Verified Customer Verified Customer

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It is always a pleasure to come to this dealership. Joe at service was very helpful. Joe at service was very helpful. More

by HENRYPACE64 Verified Customer Verified Customer

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My son purchased his first vehicle from Salerno’s dealership on April 7,2023 and it has turned out to be a horrible experience. The day of the purchase after waiting at least an half hour for the sal dealership on April 7,2023 and it has turned out to be a horrible experience. The day of the purchase after waiting at least an half hour for the salesman my son who he had a appointment with and had been working with ;everyone was very pleasant and the customer service was great ; so we over looked that. With the test drive the vehicle rode great and all seemed good. However ,14 days after purchasing the vehicle he received a check engine light.( Our first clue should have been that the salesman unexpectedly resigned advising us that he didn’t like the way that they did business)We called the dealership and was initially advised that it was due to the gas cap not being on tight enough. A day after the check engine light came on the vehicle other lights started to come on and the vehicle would lose power and the speedometer showed that the vehicle was traveling 180MPH while sitting still. Because we were from out of state we were advised to take the vehicle to our local Infinity dealer to get the codes read. The codes were read and we were advised that some filters were bad ( a minor issue) but also the computer in the vehicle needed to be “ relearned” in order to have the vehicle updated we would have to pay $200 on top of the $200 paid for the diagnostic test and then were told that the car could still throw some more codes and other parts might be needed. We reached back out to Salerno to see if we could bring the vehicle back to them to have this completed. To which they refused to do. I was told that even though the vehicle has a check engine light on and would not have passed inspection in NJ that is not my concern because it has to pass in PA where I reside. I was told that my son probably drove the vehicle too hard since he was young (24) which caused the vehicle to start having these issues. Before we left the dealership the NJ inspection sticker was taken off so I have no idea when it was last inspected. ( Our ignorance for not taking note ) When I questioned when the last inspection was completed the party that I was speaking to (Simon) suddenly had to get off the phone.Bottom line is they refused to fix anything and of course the suggested warranty he purchased does not cover what needs to be done I don’t usually write reviews but while this is a learning experience for my son it has been a horrible first car purchase as well !!! Though the filters are minor the fact that two weeks after purchase they need changing clearly shows that they never had a mechanic look at the vehicle or if they did it was just enough to reset the codes so that the vehicle could be sold without their detection. I was considering purchasing a vehicle from them in the future however clearly my return business is not wanted. I/we will never buy a vehicle from them again certainly never recommend anyone else buying a vehicle from this place again!!! More

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Lourdes and Anthony were a pleasure to work with despite Simon being involved in the process... Simon being involved in the process... More

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This is my 2nd time dealing with Joe @ the service center. I arrived a little earlier than my 11am appt & he had my car taken in ASAP. He explained everything to me that I wanted done & what needed to center. I arrived a little earlier than my 11am appt & he had my car taken in ASAP. He explained everything to me that I wanted done & what needed to be done with my car & he gave me a great experience. He updated me as my car was worked on & I really appreciated that. More

by Laura Strika Verified Customer Verified Customer

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Everyone at Salerno Duane Infiniti through the whole process of my leasing if the QX50 was truly exceptional! From Dave to Lourdes, to Simon to Anthony. They all made the transaction very pleasant and process of my leasing if the QX50 was truly exceptional! From Dave to Lourdes, to Simon to Anthony. They all made the transaction very pleasant and professional. More

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Best dealership in the state! Would definitely recommend! Ten out of Ten. Everyone is nice Would definitely recommend! Ten out of Ten. Everyone is nice More

by ELIJAHPHILIPPE122 Verified Customer Verified Customer

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They went above and beyond to help me when we couldn’t locate the vehicle I ordered. locate the vehicle I ordered. More

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