Simone McErlean
Simone McErlean at Nucar Nissan of Allentown

Simone McErlean | Page 19

Service Consultant

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.5
516 Reviews
4.5

516 Reviews

Write a Review

Dealership Experience

11 yrs, 7 mos

Industry Experience

11 yrs, 7 mos

Languages Spoken

English English

516 Reviews of Simone McErlean

October 07, 2022

Dealership Rating
Employee Rating

Terrible customer service. They are rude, don't give updates, and often don't answer the phone or call back. More

by jvjz33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Charlene Kratzer

Oct 19, 2022

Nucar Nissan of Allentown responded

Hello, we regret to hear that your recent experience was anything less than exceptional. We appreciate you bringing this experience to our attention. If you are willing, please contact us at General Manager, Ron Carl, at 484-223-0554 so we can work towards a resolution. Thank you.

October 06, 2022

Dealership Rating
Employee Rating

Great job at reasonable price. They ask for necessary stuff for your car. I trust Rothrock Nissan. Service could be little faster. More

by Shrirang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 06, 2022

Nucar Nissan of Allentown responded

Thank you for your positive comments! We appreciate your business. Please let us know how we can continue to help with your car and service needs!

September 28, 2022

Dealership Rating
Employee Rating

Duck jgftyh Ggyhe ganache Cindy back bell Gandhi syfy big but bucs boss boss huh buddy More

by TFarnholtz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 29, 2022

Nucar Nissan of Allentown responded

This is what we strive for! Thank you for taking the time to share your experience. We value your business and look forward to seeing you on your next visit!

September 19, 2022

Dealership Rating
Employee Rating

i bought a new dodge pick up from them no hassles just busness,i could not find a part for my 2013 dodge one ton they found it and installed it it was great doing busness with them. More

by info
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 19, 2022

Nucar Nissan of Allentown responded

Thank you for your positive comments! We appreciate your business. Please let us know how we can continue to help with your car and service needs!

September 18, 2022

Dealership Rating
Employee Rating

Friendly staff, helpful, explains what need to be done, gives you options due to insurance . More

by BIGMIKELOOKOUT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 19, 2022

Nucar Nissan of Allentown responded

Thanks for taking the time to let us know how we are doing! We appreciate the kind words. Please come back and see us for any of your future car needs!

September 17, 2022

Dealership Rating
Employee Rating

Extremely bad customer service, they were very rude including the manager horrible service never gain More

by isbeliamartinez07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Patrick Jeffers , Willian F Loch

Sep 27, 2022

Nucar Nissan of Allentown responded

Hi Isbelia, we appreciate you taking the time to tell us how we did. We would like the chance to speak with you and learn more about your experience, and find ways we can improve for the future. If you are willing, please give our General Manager, Ron Carl, a call at 484-223-0554.

September 11, 2022

Dealership Rating
Employee Rating

Excellent experience nice crew they do great work nissan has dependable parts and reasonable prices More

by ghettodaddy0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 12, 2022

Nucar Nissan of Allentown responded

Thanks for taking the time to let us know how we are doing! We appreciate the kind words. Please come back and see us for any of your future car needs!

September 01, 2022

Dealership Rating
Employee Rating

While the people were very friendly, I didn’t get a phone call until after my car was fixed. I was very disappointed that a place that’s filled with cars was unable to provide a loaner for the week th More

by IMJoun74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 01, 2022

Nucar Nissan of Allentown responded

Thank you for taking to time to tell us about your recent visit. We appreciate the kind words about our staff, and understand the frustrations of not being able to provide a loaner vehicle. With recent vehicle shortages this has become an issue across the industry. We hope to see you again, and if you have any questions, or more feedback, please do not hesitate to reach out to our General Manager, Ron Carl, at 484-223-0554.

August 31, 2022

Dealership Rating
Employee Rating

Very happy with the service end of story! I hate texting you will have to deal with that More

by GERALDGREENWALT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 02, 2022

Nucar Nissan of Allentown responded

Thank you! We appreciate you taking the time to let us know how we are doing. Please come back and see us for any of your future car needs!

August 27, 2022

Dealership Rating
Employee Rating

If I could give them zero, I would. Horrible place for service. Always over charged for labor and never answer the phone. I had to take the car back twice because they did not do the re More

by ASHRAFBRSOUM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Charlene Kratzer

Aug 31, 2022

Nucar Nissan of Allentown responded

Hello, we are disheartened to see that you were disappointed with your service. We would like to speak with you and gain back your confidence in our business. Please call our General Manager, Ron Carl, at 484-223-0554, at your earliest convenience.

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