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Simone McErlean

Overview Reviews (516) Inventory (272)

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Simone McErlean

Simone McErlean | Page 18

Service Consultant

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.5

516 Reviews

4.5

516 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (516) Inventory (272)

Dealership Experience

11 yrs, 7 mos

Industry Experience

11 yrs, 7 mos

Languages Spoken

English

516 Reviews of Simone McErlean

Write a Review

October 28, 2022

Dealership Rating

Employee Rating

Service advisor didn’t tell me if it was a warranty part being replaced, that rental car would be covered by Nissan so I had to pay for a rental for over a week out of pocket being replaced, that rental car would be covered by Nissan so I had to pay for a rental for over a week out of pocket More

by ericnewcomb64

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

October 22, 2022

Dealership Rating

Employee Rating

This is the best dealership I ever dealt with. Everybody is so nice and professional. Very knowledgeable. Everybody is so nice and professional. Very knowledgeable. More

by RLEWIS3725

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Patrick Jeffers, Charlene Kratzer, Chelsea Norton, Mario Sessanta

Oct 24, 2022 -

Nucar Nissan of Allentown responded

That is exactly how we strive to be at Rothrock! We are happy to hear your experience was no shy of amazing! We look forward to working with you again in the future!

October 21, 2022

Dealership Rating

Employee Rating

I was very pleased how fast and how well they got the work done on my car. I think they did a very good job. work done on my car. I think they did a very good job. More

by Art

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Charlene Kratzer

Oct 24, 2022 -

Nucar Nissan of Allentown responded

Thank you for leaving this 5-star review! We are delighted to hear your experience with us with great! Please let us know if there's anything else we can do for you! See you soon!

October 20, 2022

Dealership Rating

Employee Rating

Simone was my advisor, she was very pleasant and easy to speak with…the service guys check everything and state what you might need. speak with…the service guys check everything and state what you might need. More

by Beav

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Oct 21, 2022 -

Nucar Nissan of Allentown responded

This is what we strive for! Thank you for taking the time to share your experience. We value your business and look forward to seeing you on your next visit!

October 19, 2022

Dealership Rating

Employee Rating

The service center is very efficient. I’ve been there twice so far and both times things went smoothly. Much better than my experience with sales. I’ve been there twice so far and both times things went smoothly. Much better than my experience with sales. More

by Kortneikay

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Oct 20, 2022 -

Nucar Nissan of Allentown responded

Hello, thank you for your kind words about our service department! We hope to see again soon for all of your auto needs!

October 16, 2022

Dealership Rating

Employee Rating

Service was performed in a timely manner, price was excellent and I couldn't be happier. excellent and I couldn't be happier. More

by tddengler

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Patrick Jeffers, Charlene Kratzer, Chelsea Norton, Mario Sessanta

Oct 17, 2022 -

Nucar Nissan of Allentown responded

We are thrilled to read your glowing review! Thank you for choosing Rothrock Motors for your servicing needs! We look forward to working with you again in the future!

Oct 16, 2022 -

tddengler responded

Service was performed in a timely manner, price was excellent and I couldn't be happier

Oct 16, 2022 -

tddengler responded

Service was performed in a timely manner, price was excellent and I couldn't be happier

October 15, 2022

Dealership Rating

Employee Rating

They took me right away and did not wait long for it to be done be done More

by M

Verified Customer

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Oct 17, 2022 -

Nucar Nissan of Allentown responded

Fast and efficient service is what we strive for at Rothrock Motors! We are thrilled to hear you had an excellent experience and look forward to seeing you back in our dealership in the future! Have a great day!

October 13, 2022

Dealership Rating

Employee Rating

Dealt with service. Rude, not at all accommodating. Still don’t know if recall was actually done. Had to wait weeks for appointment. Rude, not at all accommodating. Still don’t know if recall was actually done. Had to wait weeks for appointment. More

by Genevievegbaillie

Verified Customer

Customer Service

Friendliness

Recommend Dealer

Oct 19, 2022 -

Nucar Nissan of Allentown responded

Hi Genevieve, we strive for excellence, and are disappointed to hear that you received anything less. Please reach our General Manager, Ron Carl, at 484-223-0554, when you can so we can address this situation directly. Thank you.

October 10, 2022

Dealership Rating

Employee Rating

Accomplished needed service completely and professionally within the timeframe stated. I was informed throughout the service process. within the timeframe stated. I was informed throughout the service process. More

by bartoat

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Patrick Jeffers, Charlene Kratzer, Chelsea Norton, Mario Sessanta

Oct 11, 2022 -

Nucar Nissan of Allentown responded

Thank you for this positive review! We are so glad that you had a 5-star experience at our dealership!

October 09, 2022

Dealership Rating

Employee Rating

Completed car work, the only thing they didn’t do was wash the car. Not sure if it wasn’t done do to fixing the dent. wash the car. Not sure if it wasn’t done do to fixing the dent. More

by BIGMIKELOOKOUT

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Oct 10, 2022 -

Nucar Nissan of Allentown responded

Thank you for your positive comments! We appreciate your business. Please let us know how we can continue to help with your car and service needs!

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